MCI USA

Title: People & Culture Business Partner Location: United States Job Description: We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries. JOB OBJECTIVE The MCI USA P&C business partner balances strategic partnership with strong work execution, AI efficiency focus, and operational delivery. This role is responsible for supporting talent management, performance management and professional development of MCI USA talents and leadership. Operating within a lean, high-impact P&C structure, the P&C BP partners closely with MCI USA P&C, leadership, Finance, and Operations to ensure scalable, compliant, and business-aligned people practices that directly contribute to revenue growth, retention, and organizational performance. This role is analytical, engagement-focused, initiative-taking and engages with all areas of Human Resources. The P&C BP will understand our business fully and utilize global and local MCI P&C and L&D resources to retain, engage, and motivate all our MCI USA talent population. This role requires foundational HR knowledge on compliance, engagement strategies, talent relations excellence with embodiment of MCI culture and ability to be hands-on administering all HR administrative tasks while driving strategic HR initiatives that are core to our MCI business. #LI-Remote COMPENSATION: $90,000-100,000 annually, based on relevant experience and skills. MAIN RESPONSIBILITIES Business Partnership & Integration - Serve as the primary P&C partner to assigned Business Units, providing both strategic guidance and hands-on support across all talent matters - Build deep understanding of the business by: - Job shadowing key roles within assigned departments to gain operational insight - Actively participating in BU and department leadership and team meetings - Coach managers on performance, team effectiveness, communication, and talent experience - Translate business needs into practical P&C actions that support performance, retention, and growth End-to-End Talent Lifecycle Execution - Own and execute all aspects of the talent lifecycle, including: - Onboarding and offboarding coordination and system processing - Creation of offer letters, promotion letters, and compensation change documentation - Entry and maintenance of all talent data changes in systems (e.g., Paylocity, SuccessFactors, Jedox) - Ensure all transactions are completed accurately, timely, and in alignment with governance and approvals - Manage and process Talent Change Requests, ensuring proper approvals, documentation and workflow completion Performance Management & Development - Drive execution of annual and cyclical performance processes using SuccessFactors, including goal setting, mid-year, and year-end reviews - Track completion, follow up with leaders, and ensure quality and consistency of evaluations - Support development planning (PDPs) and ongoing performance conversations - Assist with promotion cycles, ensuring alignment to job architecture, leveling, and approval processes Recruitment Partnership - Partner with Talent Acquisition to support hiring needs, including: - Intake meetings and role scoping - Drafting and refining job descriptions aligned to job architecture - Interview participation for key roles - Support offer development, approvals, and offer letter creation and issuance and run background checks - Owns governance of consultant engagements including scope alignment, agreement execution, and compliance with classification standards Talent Relations & Compliance - Manage talent relations matters, including documentation, investigations, and resolution - Provide practical, compliant guidance to managers and talents - Ensure adherence to federal, state, and local employment laws and internal policies - Maintain proper documentation and audit-ready records Compensation, SL Governance & Workforce Planning - Own execution and accuracy of Salary List (SL) management for assigned business units: - Lead monthly SL reviews with BU leaders and Finance as well as providing strategic monthly updates to CPO - Maintain and update SL data in Jedox - Ensure alignment of all changes (hires, promotions, compensation updates) with budget and approvals - Partner with Finance on headcount tracking, workforce planning, and compensation alignment - Support merit planning, bonus cycles, and compensation updates, including system entry and validation - Run and distribute reports related to SL, headcount, and compensation as needed Engagement, Culture & Analytics - Analyze Talent Engagement Survey (TES) results of respective BUs and provide actionable insights to leaders - Support execution of targeted engagement initiatives tied to retention and performance - Assist with recognition programs, engagement activities, and MCI culture initiatives - Utilize HR data and reporting to inform decisions and track progress HR Operations & Reporting - Run standard and ad hoc reports across systems (e.g., headcount, turnover, absenteeism, performance, compensation) - Ensure data integrity across all HR systems and documentation - Drives AI-enabled efficiencies across P&C processes, including automation of talent inquiries, reporting, and workflow optimization - Execute and continuously improve core HR processes implementing AI efficiencies in all areas including: - Onboarding and offboarding - Talent inquiries via P&C AI agent - Talent changes and promotions - Recruitment workflows - SL and compensation processes - Act as a system and AI champion for HR tools, ensuring effective usage and process adherence and improvement JOB REQUIREMENTS - 3-5 years of progressive HR experience including 1-2 years in a similar position or proven track record in a Human Resources Generalist capacity working with Analytics, HRIS, Talent Relations Support, etc. required - Bachelor’s degree or equivalent required - SHRM certification or HR degree preferred PROFESSIONAL AND LEADERSHIP COMPETENCIES - Analytics, data-driven and AI efficiency-focused - Competency and Strength in the following areas: HR Metrics and Reporting, Technology integration and utilization, Cultural Sensitivity, Compliance Management, Performance Management, Talent Relations, Legal Compliance, Talent Acquisition, Strategic Thinking and Change Management - Excellent Communication, Relationship Building and Influencing Skills with the ability to partner and collaborate as well as drive change with talents at all levels - Excellent work execution with the ability to prioritize multiple projects and priorities in a fast paced, changing environment - Conflict Resolution Skills - Ability to strategically partner with business leaders and a natural curiosity for learning roles, business services and understanding the global and local MCI culture and strategic goals - High accuracy and timeliness in all HR transactions and system updates - Deep understanding of business roles and team dynamics through active integration - Consistent execution of performance, SL, and talent processes - Measurable improvements in engagement and team effectiveness SPECIFIC TECHNICAL SKILLS SuccessFactors and Paylocity Preferred ADDITIONAL REQUIREMENTS • Up to 10% travel annually Benefits Summary MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. - PTO - 13 paid company holidays, including closure Christmas Eve through New Year’s Day - 401K - Medical, dental, vision and supplementary insurances - Employer-paid group life insurance, short-term and long-term disability - Employer-paid family building benefit (fertility, adoption and surrogacy) - Employer-paid mental health benefit - Pet discount program Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability. We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer. MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

Title: Association Solutions Coordinator Location: United States Job Description: The Coordinator provides high quality administrative, operational, and governance support to ensure a seamless member experience and the effective functioning of the association’s governance programs. The position serves as a central point of coordination for membership services, committees, elections, awards, and board related activities, supporting volunteer leaders and staff while ensuring accuracy, continuity, and alignment with association policies, bylaws, and strategic priorities. This is an excellent opportunity to build a foundation for a career in mission-based organizations. #LI-Remote COMPENSATION: $24.00 hourly, based on relevant experience and skills. MAIN RESPONSIBILITIES GOVERNANCE SUPPORT - Work alongside the Executive Director and provide support to the assigned committees and ensure the chair is organized and has the information they need to effectively lead - Provide oversight and project management for the governance timeline of the association that includes: awards, scholarships, elections, activity reports, business meeting, committee appointments and board meetings. - Provide administrative support to committees to include scheduling/hosting meetings, roster maintenance, delivery of board/committee action items, etc. MEMBERSHIP SERVICES - Work alongside the Director of Communities and serve as primary customer service for the association - Answer questions regarding member benefits, membership categories, and application process; identify any reported “roadblocks” or process problems - Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms - Process any manual membership payments in a timely fashion - Monitor, triage and answer the membership email box - Manage online login requests; assist users with login issues or email changes MLA ANNUAL CONFERENCE - Manage institutional requests for registration bulk purchasing, including invoice creation - Assist with creating speaker registrations pre-conference - Create registration discount coupons and communicating with attendees in keeping with Association policy - Provide support to plenary and/or keynote speakers OTHER - Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team Member in accordance with MCI’s corporate vision and guiding principles. - All other duties as assigned JOB REQUIREMENTS REQUIRED - AA or Bachelor’s degree or equivalent; - At least three years’ experience in an electronic customer service environment - Excellent communication skills (written & oral) - Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity PREFERRED - Experience or interest in membership associations, public charities, accreditation services and events management a plus - Ability to provide excellent customer service even in difficult situations or with difficult users PROFESSIONAL AND LEADERSHIP COMPETENCIES - Provides accurate, timely administrative support with strong attention to detail - Organizes and maintains records, documentation, and information across systems - Manages multiple tasks and deadlines effectively - Communicates clearly and professionally with members, volunteers, and staff - Uses standard technology and tools to support daily work - Handles confidential information with discretion SPECIFIC TECHNICAL SKILLS - Experience with complex customer service systems or Association Management Systems preferred - Technical proficiency with Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint), general computing skills, and familiarity with databases Benefits Summary MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. - PTO - 13 paid company holidays, including closure Christmas Eve through New Year’s Day - 401K - Medical, dental, vision and supplementary insurances - Employer-paid group life insurance, short-term and long-term disability - Employer-paid family building benefit (fertility, adoption and surrogacy) - Employer-paid mental health benefit - Pet discount program Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

Title: Marketing Coordinator Location: United States Requisition ID 2344 Job Description: JOB OBJECTIVE The Marketing Coordinator supports the execution of marketing initiatives across client and business unit programs, ensuring smooth delivery of day‑to‑day marketing activities. This role assists with campaign execution, event and conference marketing, content development, website updates, and basic reporting while collaborating closely with Marketing Managers, Creative, Content, and other internal teams. The Marketing Coordinator helps build and schedule marketing assets, maintain project workflows, and support audience engagement across email, social, social media, web, and digital channels. They play a key role in supporting demand generation and brand awareness campaigns by executing assigned tasks accurately, on time, and in alignment with established strategies and brand standards. Through strong coordination, organization, and attention to detail, the Marketing Coordinator ensures high‑quality marketing delivery across multiple clients and initiatives.. #LI-Remote COMPENSATION: $24.04-26.44 hourly, based on relevant experience and skills. MAIN RESPONSIBILITIES Marketing Campaign Support - Assist in the execution of integrated marketing campaigns across email, social, web, and paid channels. - Build and schedule email campaigns, social posts, and basic digital assets according to project timelines. - Conduct quality checks to ensure accuracy, brand compliance, and proper functionality across all assets. - Help maintain campaign calendars and project trackers, ensuring timely completion of tasks. Event and Conference Marketing - Support marketing efforts for conferences, webinars, and events, including attendee outreach, social promotion, and email execution. - Assist with registration campaigns, speaker promotions, exhibitor/sponsor marketing, and event-related content. - Help manage event page updates, promotional timelines, and cross-team coordination. Website & Content Management - Assist with website updates, landing page edits, and content uploads in WordPress or client CMS platforms. - Coordinate blog, article, and resource publishing with the Content team. - Support SEO best practices through metadata updates, link checks, and content formatting. Content Development - Draft short-form content such as social captions, email copy, event blurbs, and marketing snippets. - Assist in proofreading and formatting content for accuracy and consistency. - Contribute ideas for content calendars and campaign themes. Reporting & Analytics - Pull performance metrics from email platforms, social tools, websites, and marketing automation platforms. - Help assemble campaign and event performance reports, flagging trends or insights for the Marketing Manager. - Track KPIs such as open rates, CTRs, form submissions, website traffic, and social engagement. Marketing Automation Support - Build segments, upload contact lists, and support basic automation tasks within platforms like HubSpot, Mailchimp, Act-On, or Pardot (if applicable). - Assist with testing email journeys, workflows, and triggered campaigns. Sales Enablement Support - Help produce sales collateral, one-sheets, decks, and promotional materials. - Prepare follow-up assets or post-event outreach content as assigned. - Maintain shared folders and resource libraries to ensure sales teams have up-to-date materials. Project Coordination - Maintain project documents, timelines, and task assignments for marketing deliverables. - Coordinate across internal teams (Content, Creative, Digital, Strategic Marketing) to ensure smooth execution. - Provide administrative and organizational support for client and internal meetings, including agendas and follow-up notes. Additional Responsibilities - Support business unit marketing initiatives as assigned. - Assist in research tasks such as competitive reviews, market scans, and persona updates. - Perform other duties assigned to support MCI USA and client objectives. All other duties as assigned JOB REQUIREMENTS - Bachelor's degree in marketing, Communications, Business, or related field preferred. - 1–3 years of marketing experience. - Strong written and verbal communication skills. - Strong organizational and time management skills - Detail-oriented with a data-driven mindset. - Ability to manage multiple projects simultaneously. PROFESSIONAL AND LEADERSHIP COMPETENCIES - Project coordination - Marketing execution - Content creation - Collaboration - Attention to detail - Continuous learning - Social Media SPECIFIC TECHNICAL SKILLS - Email marketing platforms (MailChimp or similar) - Experience with Canva - Basic Adobe Creative Suite - CMS platforms (WordPress preferred) - Experience with Social media management tools - Knowledge of Marketing automation platforms - Familiarity with Analytics tools like Google Analytics and Meta Business Manager - Project management platforms ADDITIONAL REQUIREMENTS - Minimal travel (5%) may be required for client meetings and conferences, etc. - Remote-friendly mindset: disciplined about communication via Teams and other platforms, adept at building rapport virtually, and able to carve out a productive home office. Benefits Summary MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. - PTO - 13 paid company holidays, including closure Christmas Eve through New Year’s Day - 401K - Medical, dental, vision and supplementary insurances - Employer-paid group life insurance, short-term and long-term disability - Employer-paid family building benefit (fertility, adoption and surrogacy) - Employer-paid mental health benefit - Pet discount program Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability. We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer. MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!