MasAlto Capital

• Manage and optimize pricing strategies across 300+ properties in multiple countries • Configure and manage PriceLabs (base prices, minimum prices, seasonal rules, last-minute discounts) • Monitor occupancy, ADR, RevPAR, and booking pace across all markets • Adjust pricing strategies based on demand, seasonality, and local events • Analyze competitor pricing and market trends • Optimize performance by building (not just by city) • Work closely with Sales, Marketing, and Operations teams • Support direct booking strategy vs OTA distribution (e.g. Airbnb) • Provide weekly performance reports and actionable insights • Continuously test and improve pricing strategies

• Lead and oversee all accounting operations for Canada and LATAM • Ensure accurate monthly, quarterly, and annual financial closings • Review and validate financial statements in compliance with local regulations and corporate standards • Maintain strong internal controls and accounting policies • Manage and mentor accounting teams across multiple regions • Coordinate workflows, priorities, and deadlines between Canada and LATAM • Act as the main point of escalation for accounting-related issues • Foster a culture of accountability, accuracy, and continuous improvement • Ensure compliance with tax regulations, audits, and statutory requirements in all regions • Coordinate with external auditors, tax advisors, and regulatory entities • Identify financial risks and propose mitigation strategies • Partner with Finance, Operations, HR, and Executive teams • Support budgeting, forecasting, and financial analysis processes • Provide insights to leadership for decision-making and business growth

• Develop, execute, and manage digital marketing strategies for all Embera Collection properties. • Create engaging content for Instagram, Facebook, LinkedIn, and TikTok that highlights our commitment to sustainability, local culture, and the unique experiences at each of our locations. • Monitor and analyze social media performance and metrics, adjusting strategies to maximize engagement and ROI. • Collaborate with internal teams to create digital campaigns that support special initiatives, promotions, and sustainability projects. • Engage with online communities and respond to comments/messages in a timely and professional manner. • Work closely with the content creation team to produce high-quality visuals and videos that align with Embera's brand voice. • Manage and optimize online advertising campaigns across multiple platforms to increase brand visibility and bookings. • Support the ongoing development and optimization of the Embera Collection website and other online platforms. • Coordinate monthly visits to Saboga Lodge and Kootejas locations to gather content, develop stories, and connect with the properties firsthand. • Stay up-to-date with the latest trends and best practices in digital marketing and social media to ensure Embera’s digital presence remains competitive.

• Develop, execute, and manage digital marketing strategies for all Embera Collection properties. • Create engaging content for Instagram, Facebook, LinkedIn, and TikTok that highlights our commitment to sustainability, local culture, and the unique experiences at each of our locations. • Monitor and analyze social media performance and metrics, adjusting strategies to maximize engagement and ROI. • Collaborate with internal teams to create digital campaigns that support special initiatives, promotions, and sustainability projects. • Engage with online communities and respond to comments/messages in a timely and professional manner. • Work closely with the content creation team to produce high-quality visuals and videos that align with Embera's brand voice. • Manage and optimize online advertising campaigns across multiple platforms to increase brand visibility and bookings. • Support the ongoing development and optimization of the Embera Collection website and other online platforms. • Coordinate monthly visits to Saboga Lodge and Kootejas locations to gather content, develop stories, and connect with the properties firsthand. • Stay up-to-date with the latest trends and best practices in digital marketing and social media to ensure Embera’s digital presence remains competitive.

• Manage and coordinate digital marketing activities across channels • Supervise the social media team member • Oversee press releases and newsletters • Manage HubSpot Marketing campaigns and workflows • Coordinate content calendars and campaign launches • Support brand communication consistency across Corporate Stays and related brands • Work with Growth and Sales teams on campaign execution

• Review, validate, and record vendor invoices accurately and on time. • Process vendor payments through wire transfers, ACH, or other electronic methods. • Maintain clear communication with vendors regarding payment status and inquiries. • Reconcile accounts payable balances and vendor statements. • Prepare accounts payable reports and support the monthly closing process. • Maintain organized financial documentation for audits and internal reviews. • Monitor outstanding payables and ensure payments are processed according to due dates. • Assist in identifying discrepancies and resolving payment-related issues.

• Review, validate, and record vendor invoices accurately and on time. • Process vendor payments through wire transfers, ACH, or other electronic methods. • Maintain clear communication with vendors regarding payment status and inquiries. • Reconcile accounts payable balances and vendor statements. • Prepare accounts payable reports and support the monthly closing process. • Maintain organized financial documentation for audits and internal reviews. • Monitor outstanding payables and ensure payments are processed according to due dates. • Assist in identifying discrepancies and resolving payment-related issues.

• Generate and send invoices and account statements to clients. • Follow up on outstanding payments and manage overdue accounts. • Record incoming payments and reconcile unapplied payments. • Resolve billing discrepancies in a timely and professional manner. • Prepare accounts receivable aging reports. • Support monthly closing processes and AR-related tasks.

• Generate and send invoices and account statements to clients. • Follow up on outstanding payments and manage overdue accounts. • Record incoming payments and reconcile unapplied payments. • Resolve billing discrepancies in a timely and professional manner. • Prepare accounts receivable aging reports. • Support monthly closing processes and AR-related tasks.

• Tracking Customer Experiences: Respond to customer queries promptly and effectively across online and offline channels, via phone, live chat, and ticket systems using Aircall, Guesty, and Hubspot apps. • Identify trends and opportunities for enhancing the overall guest experience • Address any issues or concerns promptly and effectively. • Booking Cycle Management: Accompany guests through the entire booking cycle, offering support and guidance via phone, chat and email. • Assess customer needs and recommend the best products and vacation options to meet those needs. • Proactive Customer Engagement: Identify customer needs and proactively take steps to maintain positive guest experiences. • Anticipate potential issues and provide solutions to ensure guest satisfaction. • Upsell Services for Enhanced Guest Experience: Proactively identify opportunities to enhance the guest experience by suggesting and upselling additional services, amenities, or experiences that align with their preferences and needs, ensuring that their stay is truly memorable. • Share local information with guests to enrich their stay. • Continuously assess and anticipate customer needs to enhance their experience. • KPI achievements: Consistently meet and exceed Key Performance Indicators (KPIs) established for the role. • Collaboration with the team leads to feedback regarding strategies for continuous improvement in achieving KPIs. • Collaboration and Communication: Collaborate closely with your team leader and other stakeholders to ensure alignment with organizational goals and strategies. • Share insights, feedback, and data to improve reservation processes and enhance customer experiences. • Ensure that issues are directed to the appropriate team while keeping the team lead informed of any escalated matters. • Escalate customer issues and complex inquiries efficiently using company tools like CRM and HubSpot.