Maker

• Build a trusted relationship with our clients, serving as their primary point of contact at Maker. • Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team. • Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations. • Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites. • Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions. • Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc. • Strategically manage account escalations & provide timely resolutions. • Optimize existing business processes and work on customer success initiatives to improve retention. • Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.

• Design, develop, test, and deploy solutions based on best practices and client requirements • Integrate and customize themes • Collaborate with QA team for testing plans • Troubleshoot eCommerce issues • Build and deliver Shopify applications regularly • Maintain an understanding of UI/UX concepts • Work with latest design tools

• Qualify a high volume of mid-market opportunities over personalized emails and introductory calls • Booking 16-18 meetings per month with mid-market DTC brands in outbound process. • Log all activity in Salesforce and other CRM tool, maintaining clean data. • Leverage AI and intent based tools for ABM campaigns. • Work with the Demand Gen to develop customized pitches, demos, and overall sales strategy, based on the learnings you achieve from your high volume of sales cycles.

• Create a robust marketing plan, working closely with key stakeholders. • GTM strategy planning. • Segment the market and develop a plan to acquire new clients using innovative online channels. • Creating and scaling up outbound strategy. • Creating successful ABM campaigns. • Experience with email automation tools like outreach.io and CRM tools like Salesforce. • Optimize our marketing automation and lead nurturing processes through email, content, and social channels. • Manage various email campaigns, including the template designs, calls-to-action, and content used in our email campaigns. • Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content.

• Manage the sales process to ensure delivery against metrics • Reach out to brands via personalized outreach through emails, calls, other mediums • Work with your dedicated BDR to generate and qualify leads through the outbound process • Work alongside dedicated outbound sales representatives to schedule and prepare for new business meetings • Create narratives for sales campaigns based on market research, sales engagement metrics • Engage in new client relationships by developing target customers at the C-suite, VP, and Director level at SMB and Mid-market ecommerce companies • Maintain accurate and up-to-date customer information in Salesforce, ensuring data hygiene • Understand data to create sales forecasts accurately, knowing what to work on and where to leverage support to close business.

• Build a trusted relationship with our clients, serving as their primary point of contact. • Coordinate implementation, onboarding and training to ensure smooth communication. • Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations. • Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences. • Set up and leverage A/B testing and experimentation to help clients optimize web content. • Communicate with clients across a variety of channels, like Slack, Zoom, Intercom, etc. • Strategically manage account escalations & provide timely resolutions. • Optimize existing business processes and work on customer success initiatives. • Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI.

• Own all plans and strategies for developing business and achieving the company’s sales goals • Assists in the development of the sales plan • Recruit, train, and manage a sales team • Convert sales funnel into commercial success • Drive greater results from a small but growing sales function • Prepare forecasts and KPI reporting for the sales leaders, CRO, and upper management • Build process and funnel for manual top-down reach out, onboarding, activation, and expansion • Establish the inbound lead requirements needed to meet your sales objectives and manage/revamp the outbound sales plan • Provide full visibility into the sales pipeline at every stage of development • Establish and foster partnerships and relationships with key customers both externally and internally

• You'll own features from idea to production. • You'll shape product decisions, not just implement them. • You'll build interfaces that ecommerce store owners can understand without a tutorial. • You'll make architectural calls that balance speed with long-term quality. • You'll use AI to move fast, but you'll know when to slow down and think for yourself.