MagMutual

The Claims Experience Service Consultant supports MagMutual policyholders and agents by coordinating high-level claims, reviews, and meetings, serving as a knowledgeable resource for claims experience questions and matters, closed claims discussions, and claims process guidance. This role focuses on coordinating and supporting claims experience activities, providing guidance on claims processes, delivering clear communication, and supporting education, analysis, and reporting efforts that enhance the overall policyholder experience.SPECIFIC DUTIES: Claims Experience Support & Policyholder Assistance - Serve as a service contact for policyholders and agents regarding claims experience questions and processes. - Respond to inquiries related to closed claims discussions, claim outcomes, and general claims experience questions. - Provide guidance on claims reporting expectations, first notice of loss procedures, and claims process steps. - Support policyholders and agents during onboarding, renewals, acquisitions, or transitions where claims experience education is relevant. Claims Surveys, Feedback & Issue Identification - Coordinate distribution of closed claims satisfaction surveys to policyholders. - Track survey completion and review feedback related to claims handling and communication. - Identify concerns or dissatisfaction and escalate issues to appropriate internal stakeholders. - Assist with internal documentation and reporting of claims satisfaction trends. Claims Review Meetings & Claims Support Activities - Coordinate claims review meetings with policyholder groups, practices, hospitals, or agents. - Prepare claims summaries, supporting materials, and agenda items for review discussions. - Assist with documentation of meeting outcomes and follow‑up actions. - Coordinate internally to obtain claims information needed for client discussions or stewardship meetings. Collaboration, Documentation & Operational Support - Serve as a liaison between policyholders, agents, Claims, Underwriting, Risk Management, and Service teams. - Help resolve issues involving communication breakdowns, documentation requests, or process questions. - Document claims‑related interactions, cases, and follow‑ups in Salesforce or applicable systems. - Maintain accurate records of claims experience activities, surveys, and review meetings. QUALIFICATIONS, EXPERIENCE REQUIRED: - Bachelor’s degree required; advanced degree or professional designation preferred. - 5-7 years of experience in claims support, customer service, healthcare risk management, or insurance operations. - Working knowledge of medical professional liability claims processes. - Strong written and verbal communication skills. - Ability to interpret and explain claims data and documentation clearly. - Proficiency with Salesforce and Microsoft Office applications. - Strong organizational skills and attention to detail. Location: Remote - USA

Drives execution of high-impact initiatives across MyAdvice’s data, analytics, and risk mitigation research programs. Serves as a hybrid Project Manager and Product Owner, managing the backlog for research, analytics, and content development teams. Translates strategic goals into actionable workstreams, ensuring alignment between business priorities and development execution. Champions agile delivery, measurable business value, and stakeholder alignment across cross-functional teams. Promotes responsible and innovative use of AI and data-driven approaches to enhance efficiency and quality of project deliverables.This role partners closely with the MyAdvice product teams to ensure cross-team deliverables are strategically aligned.Specific Duties • Serve as Product Owner for research, analytics, and content development teams, managing team backlogs and aligning priorities with business strategy and product roadmaps. • Collaborate with Product Managers and cross-functional stakeholders to define objectives, delivery targets, and success metrics. • Partner closely with MyAdvice product teams to ensure cross-team deliverables are strategically aligned. • Translate strategic initiatives into features, user stories, and acceptance criteria with clear business impact. • Participate in Program Increment (PI) Planning, set iteration goals, and manage inter- team dependencies. • Represent customer and business perspectives throughout sprint planning, reviews, and retrospectives. • Manage complex, cross-functional projects across data, analytics, and research teams, driving scope, milestones, and outcomes. • Oversee project execution using SAFe/Agile principles and structured project management discipline. • Ensure on-time, on-budget delivery of initiatives aligned with the MyAdvice roadmap. • Track KPIs, dependencies, and risks; communicate status to leadership and proactively address blockers. • Manage vendor deliverables. What You Bring • Bachelor's degree in Business, Technology, Risk Management, or related field. • 5–10 years of experience in project or product management, ideally within healthcare, insurance, or data-driven organizations. • Proven success as a SAFe Product Owner, Agile Project Manager, or Scrum Master. • Strong understanding of Agile and SAFe frameworks, including PI Planning, backlog refinement, and iterative delivery. • Experience collaborating directly with Product Managers to execute complex product and data initiatives. • Excellent organizational and communication skills with a focus on results and stakeholder alignment. • Proficiency in project and agile tools (JIRA, Azure DevOps, Confluence, or similar). • Bachelor’s degree required; PMP, SAFe PO/PM, or CSPO certification preferred. • Familiarity with healthcare data, analytics platforms, or compliance environments a plus. Location: Remote - USA

• Directs the strategic direction and execution of all data-related functions within MyAdvice, encompassing Data Stewardship and Data Management, Analytics and Reporting, Customer Segmentation and Data-Driven Strategy, and Data Science and Modeling. • Sets the vision, priorities, and resource allocation for these domains. • Oversees the analytics, data science, segmentation, and business data stewardship functions. • Mentors senior analysts and drives adoption of best practices. • Ensures alignment with enterprise data governance, security, and compliance standards. • Maximizes the smart and ethical use of AI in all tasks to drive efficiency and data-driven insights. • Partners closely with MagMutual’s actuary and enterprise data teams. • Manages cross-functional analytics initiatives, collaborating with research, risk strategy, marketing, actuarial, and product teams. • Champions agile principles across analytics initiatives. • Builds and matures the analytics and data science competency within MyAdvice.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Business Development Officer – Allied Lines & Program Business is responsible for accelerating premium growth across MagMutual’s allied lines and program business by building a scalable and disciplined sales capability. This role focuses on maximizing cross-sell opportunities within MagMutual’s existing physician and hospital PolicyOwner base, expanding distribution through targeted broker and partner relationships, and developing a repeatable production infrastructure to support future business development officers as the platform scales. Working closely with underwriting, program leadership, and distribution/business development leadership, this individual will identify, develop, and convert new opportunities while maintaining alignment with underwriting profitability and company growth objectives. The role requires both direct production responsibility and the development of internal sales processes, KPIs, and pipeline management disciplines necessary to support long-term growth of allied lines and program business. Specific Duties & Responsibilities - Strategic Sales Development - Drive premium growth across MagMutual’s allied lines and program business through targeted cross-selling to existing physician and hospital PolicyOwners. - Identify opportunities within the current PolicyOwner base to expand coverage relationships across additional lines of business. - Develop and maintain a structured pipeline of new opportunities sourced through internal referrals, broker partners, and program relationships. - Partner with underwriting leadership to align production strategy with underwriting appetite and profitability targets. - Collaborate with internal stakeholders to identify emerging opportunities in healthcare services, provider organizations, and healthcare-adjacent industries. - Cross-Sell & PolicyOwner Engagement - Build structured outreach programs targeting existing physician groups, hospitals, and healthcare organizations insured by MagMutual. - Develop relationships with key PolicyOwner decision makers including executives, risk managers, and appointed brokers or MagMutual direct agents. - Coordinate internally with underwriting, business development and client services to present the full MagMutual value proposition to PolicyOwners. - Identify and pursue opportunities to bundle allied lines solutions alongside medical professional liability coverage. - Broker & Distribution Development - Identify, appoint, and actively manage broker relationships that align with MagMutual’s allied lines and program business strategy. - Develop relationships with specialty healthcare brokers, program administrators, and distribution partners capable of generating targeted submissions. - Communicate underwriting appetite clearly to external partners and actively manage submission quality and flow. - Create targeted broker engagement strategies focused on markets with high concentrations of healthcare services risk. - Sales Infrastructure & Production Management - Develop and implement a scalable business development framework that supports consistent production growth. - Establish and manage key sales metrics including: - Pipeline development - Quote-to-bind ratios - Cross-sell penetration within existing PolicyOwners - Broker productivity - New program production - Track and report production performance through defined KPIs and pipeline reporting processes. - Work with leadership to implement tools and processes necessary to manage opportunity flow and sales activity. - Program Business Development - Identify opportunities to build or expand program business across healthcare-related sectors. - Work with underwriting and program leadership to evaluate potential program structures and distribution partners. - Support the launch and growth of new program opportunities including broker onboarding and market introduction. - Sales Capability & Team Scaling - Build the foundational processes and infrastructure necessary to scale the allied lines business development function. - Document repeatable sales processes that can support the onboarding of additional Business Development Officers as production grows. - Assist leadership in defining territories, roles, and responsibilities for future BDO hires. - Provide market insight and production data to guide strategic hiring and expansion decisions. - Market Intelligence - Maintain strong awareness of trends in healthcare services, physician practice operations, hospital systems, and healthcare-adjacent risk exposures. - Monitor competitor activity and emerging market opportunities within allied healthcare sectors. - Provide insights to leadership regarding potential product development or market expansion opportunities. Qualifications - College or graduate degree preferred. - Professional insurance designations such as CPCU, CIC, or RPLU preferred. - 7+ years of experience in commercial insurance sales, business development, or program distribution, ideally within healthcare or specialty insurance markets. - Commercial/Specialty Lines experience: Workers Compensation, Cyber/Regulatory Liability, Financial Lines, GL or Umbrella in the healthcare space preferred. - Demonstrated ability to build broker relationships and generate profitable new business. - Experience developing structured sales pipelines and performance metrics. - Strong strategic thinking and analytical capability with the ability to identify growth opportunities. - Active P&C license including non-resident licensing as required. - Strong communication and relationship-building skills with executives, brokers, and healthcare leaders. - Willingness to travel regularly. Job Reports To Chief Underwriting Officer of Programs and Allied Lines of Business Location This role can be based nationwide or specifically in Atlanta, GA.