Lunavi

• Engage with clients across various industries, helping them leverage Lunavi’s advanced App Development and AI capabilities to drive digital transformation, achieve operational excellence, and address complex business challenges. • Collaborate closely with senior leadership across Lunavi, shaping strategies that expand market presence and deepen customer relationships.

• Manage a high volume of open requisitions across technical consulting and tech sales roles • Partner with hiring managers and stakeholders to understand hiring needs and align on recruiting strategy • Source qualified candidates using various sourcing channels when needed • Manage full-cycle recruitment process, from sourcing to offer acceptance • Conduct thorough candidate screenings and assessments to ensure a strong fit • Maintain strong stakeholder communication with updates and insights • Ensure a candidate-centric experience throughout the hiring process • Manage the Paylocity ATS system; keeping it clean/ updated, track recruiting activity, and ensure data integrity • Input interview feedback into the Paylocity ATS system and mandate hiring managers to do the same for each candidate • Continuously improve recruiting processes and workflows • Conduct intakes with hiring managers for new requisitions; ensuring must-have qualifications are clear • Manage candidate engagement, communications, and their experience throughout the selection process, working closely with the hiring manager • Provide guidance to the hiring manager and hiring committee to ensure equity, consistency, and transparency in the candidate selection process and adherence to decision making based on must-have qualifications • In collaboration with hiring managers and the Head of People and Culture, finalize offers and manage negotiations.

• Responsible for the operational performance of the 24x7 Service Desk • Ensure efficient ticket intake, triage, routing, and resolution of Tier I and defined Tier II support • Partner with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI-Ops), and Lunavi Cloud Platform (LCP) teams for escalation and resolution • Provide daily leadership and direction for the Service Desk operations • Manage staffing, scheduling, and workload distribution across all shifts • Own overall queue health, including unassigned tickets and ticket backlog • Develop and maintain runbooks, workflows, and documentation