Lemonway

• Manage, retain, and grow key accounts based in France and across Europe • Identify upsell and cross-sell opportunities within existing client portfolios • Serve as the primary point of contact for strategic clients • Monitor key performance indicators (KPIs), prepare regular reports, and recommend areas for improvement • Collaborate closely with product, support, and compliance teams to ensure an excellent customer experience

• Manage a portfolio of 50 key accounts: oversee, retain and grow key accounts based in France and across Europe • Business development: identify upsell and cross-sell opportunities with existing clients • Client relations: act as the primary point of contact for strategic clients, coordinate with other teams, ensure overall satisfaction of your client portfolio, and resolve issues promptly • Analysis and reporting: monitor key performance indicators (KPIs), prepare regular reports and recommend areas for improvement • Internal collaboration: work closely with product, support and compliance teams to deliver the best possible customer experience