Legacy Healthcare Services, Inc.

Role Description This role will manage Revenue Cycle personnel and processes across Patient Access and Customer Service to maximize productivity, accuracy, revenue collections, and customer satisfaction. - Leverage AI and automation to streamline workflows. - Develop SOPs supporting best practices. - Build and employ daily analytics for proactive management. - Harness healthcare technology to achieve business goals. - Foster a team culture built on positivity, accountability, collaboration, and mutual respect, with a commitment to celebrating wins. - Work closely with leadership on all Revenue Cycle initiatives and apprise of any major issues affecting service, productivity, or revenue. - Hire, train, support, monitor, coach, and evaluate Revenue Cycle personnel. - Maintain and develop SOPs and reference/training manuals as needed. - Utilize KPIs and analytics daily to manage individual and team performance. - Serve as Subject Matter Expert for Revenue Cycle, corporate, clinical staff, and leadership. - Act as escalation point for internal and customer complaints. - Develop strong relationships with technology partners and outsourced vendors. - Acts as administrator for RCM software, payer portals, and applications. - Manage staff and processes to maximize efficiency and accuracy of patient profile setup, insurance eligibility, benefit verification, submission of prior authorizations, and provider referral requests. - Maintain knowledge of pertinent payer guidelines and legislative changes. - Analyze and address root cause of all write-offs related to patient access and customer service issues. - Responsible for ensuring all patient payments are identified and posted accurately and timely. - Maintain the accuracy and consistency of patient statements. - Manage the patient copay, payment plan, automated credit card, and patient overpayments processes. - Oversee the successful collections and bad debt write-off of outstanding patient balances. - Monitor Call Tower metrics to ensure all customer service deliverables are met. Qualifications - Bachelor's degree preferred. - 7+ years of experience in Revenue Cycle Management required. - 3+ years management of customer service and patient access management required, preferably with remote supervision experience. - 3+ years of experience implementing, developing, and supporting practice management and EHR systems, healthcare applications, and clearinghouses (preferably Waystar) required. - Deep knowledge and understanding of Medicare, Medicaid, Medicare Advantage, and commercial insurance plans. - Solid understanding of HIPAA, Fair Debt Collection Practices Act, and No Surprises Act. - Must be organized, flexible, and detail-oriented. - Professional demeanor with expertise in deescalating rising concerns. Requirements - Ability to stay current on payer guidelines and governmental legislation. - Capacity to successfully manage competing priorities. Benefits - Desirable Monday–Friday schedule with no weekend or holiday requirements. - 401(k). - Medical/dental/vision/prescription/pet insurance. - Paid time off (PTO) with rollover and buyout options at year’s end. - Company-paid group life. - Flex spending account. - Voluntary life, short-term disability, and long-term disability insurance. - Licensure reimbursement. - Company-provided CEUs and unlimited online CEUs for full-time employees. - Career advancement opportunities. Company Description Our not-for-profit organization offers personalized therapeutic care for residents within senior living communities, offering rehabilitative care that helps improve their quality of life. - Founded by and continues to be led by therapists. - One of the largest providers of on-site senior therapy care in the country, serving nearly 500 senior living communities throughout the U.S. and growing. - Leaders in innovation and personalized care, making us a preferred provider for senior adults residing in the communities we serve. Pay Range USD $60,000.00 - USD $70,000.00 /Yr.

Make an impact. Change lives. Live a Legacy. The Vice President (VP) of Business Development plays a critical leadership role in shaping and executing the strategic direction of the organization’s growth initiatives. This position involves developing and implementing business development strategies that align with the company’s overall vision, mission, and objectives. The VP will focus on driving the expansion of programs and services in both new and existing markets. This role will be responsible for researching and analyzing market trends, identifying growth opportunities and referral sources, and leading business development efforts to expand the organization’s footprint. In this position, you will work closely with the Executive Team, Operations Leaders, and other department leaders to create and refine short- and long-term business plans to achieve measurable and sustainable growth and enhance the company’s competitive edge. Essential Responsibilities of this role are: - Drive the execution of strategies to expand the company’s footprint in both new and existing markets. - Introduce and promote the concept of onsite outpatient therapy (Physical, Occupational, and Speech) to senior living clients, emphasizing its value proposition for residents and its role in enhancing census retention. Cultivate long-term relationships with senior living clients to drive contract retention and identify new opportunities for business growth and market expansion. - Establish and refine repeatable, scalable business development processes that enable efficient and effective business development operations. Develop and manage dashboards and key performance metrics to track progress, assess performance, and continuously improve business development outcomes. - Develop promotional material and cost justification tools (presentations, cash flow analysis, etc) - Partner with business development and operations teams to create targeted strategies and messaging that drive lead generation, customer acquisition, and long-term client relationships. Represent company at industry trade shows and conferences to expand market visibility. - Oversee and optimize the Salesforce CRM system to ensure effective pipeline management, business development cycle efficiency, and data-driven decision-making. Ensure the CRM is leveraged effectively for managing client relationships and tracking business development analytics. Your Legacy career offers great experiences, work/life balance, and excellent rewards, including: - Desirable Monday–Friday schedule with no weekend or holiday requirements - 401(k) - Medical/dental/vision/prescription/pet insurance - Paid time off (PTO) with rollover and buyout options at year’s end - Company-paid group life - Flex spending account - Voluntary life, short-term disability, and long-term disability insurance - Licensure reimbursement - Company-provided CEUs and unlimited online CEUs for full-time employees - Career advancement opportunities Discover what makes Legacy Healthcare Services different: - Our not-for-profit organization offers personalized therapeutic care for residents within senior living communities, offering rehabilitative care that helps improve their quality of life. - Our organization was founded by and continues to be led by therapists. - We are one of the largest providers of on-site senior therapy care in the country, serving nearly 500 senior living communities throughout the U.S. and growing! - We are leaders in innovation and personalized care, which makes us a preferred provider for senior adults residing in the communities we serve. Position requirements: Education: Bachelor’s degree in business, marketing, or a related field preferred. Candidates with a clinical educational background who have successfully transitioned into a business development role are also sought after. Experience: A minimum of 5 years of B2B sales and business development experience, managing revenue generation of at least $10M annually, preferably at a rapidly growing company. Proven track record of meeting/exceeding business development goals and quotas. Industry Knowledge: Deep understanding of the healthcare industry is a plus, especially in relation to senior care communities (AL, IL, MC and CCRC/s). Analytical Ability: Strong analytical skills with the ability to make data-driven decisions, track key metrics, and translate insights into actionable business strategies. Sales and CRM Expertise: Extensive experience with Salesforce or other CRM platform, sales pipeline management, and sales performance analysis. A strong understanding of sales processes and the ability to drive continuous improvement in sales strategies and execution.