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Title: Strategic Account Manager Location: United States Work Type: Remote Job ID: 9514 Job Description: Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $104,800-$157,200 Employment Logistics: The Strategic Account Manager supports OnTrac's largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth. Unpacking the Benefits: Competitive individual and group benefits Medical, Dental, and Vision insurance Paid Time Off including Holiday pay 401(k) with company match Safe and clean work environment The Must-Haves: Bachelor's degree or equivalent experience 6-10 years of experience in account management, sales, or customer success Mandarin speaking (written and verbal) Strong organizational, communication, and relationship-building skills Ability to travel up to 30-40% Your Mission in Motion: Drive volume growth by selling OnTrac's solutions to existing strategic customers and securing long-term commitments. Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs. Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy. Prepare and deliver business reviews and presentations that highlight performance and growth opportunities. Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence. Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement. Paving your way to your success: You're customer-focused and committed to delivering exceptional service You communicate clearly and confidently across cultures and teams, using sound judgment and professionalism You're proactive, organized, and able to manage multiple priorities with minimal oversight You bring a strategic mindset and strong business acumen to account growth and retention You thrive in collaborative environments, build trust with stakeholders, and hold yourself accountable for results You're adaptable, data-driven, and consistently demonstrate integrity, reliability, and a passion for long-term customer success If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Title: HR Manager | Nashville, TN. Hybrid Location: Nashville, TN, USA• 2500 Marty Robbins Dr, Lebanon, TN 37090, USA Req #9332 Job Description: OnTrac is hiring an HR Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Hybrid, 3x's week in office, 2500 Marty Robbins Dr Bldg 10 Lebanon TN 37090Salary: $110,000-$157,000 + 15% Annual Bonus Employment Logistics: The HR Manager, supports field operations (Branches/Hubs) by equipping leaders and employees with programs that strengthen performance, engagement, retention, and organizational health. This role serves as a strategic partner to facility leadership, aligning enterprise HR programs with local operational needs and ensuring consistent adoption of updates across Employee Relations, Performance Management, Talent & Succession Planning, Change Management, Labor Planning, and Organizational Development. The HR Manager leads onboarding for key roles, drives data‑informed decisions, and ensures employees and managers have clear guidance on policies and processes, elevating the overall employee experience across a multi‑site, multi‑state footprint. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. Medical, Dental, and Vision insurance; HSA and FSA options Life and Disability coverage (basic and voluntary) Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance Competitive benefits and 401(k) with company match Referral Bonus Program - Up to $500 per referral! Paid Time Off including Holiday pay Employee Assistance Program & a Safe and clean work environment The Must-Haves: 5+ years of progressive HR experience in multi-site environments Bachelor's degree in Human Resources, Business Administration, or a related field Professional certification (SHRM‑CP, SHRM‑SCP, PHR, or SPHR) strongly preferred Demonstrated experience supporting 850-1,000 employees across multiple states Proven track record in employee relations, performance management, and org development Experience with HRIS, Excel, and data visualization tools (e.g., Power BI, Tableau) to support workforce planning, engagement, and retention Ability and willingness to travel up to 30% (inter‑ and out‑of‑state) Your Mission in Motion: Serve as strategic advisor: Partner with facility operations leaders to understand site needs, influence decisions, and align enterprise HR programs with local goals. Lead change and core HR cycles: Coach leaders on change management and drive performance management, succession planning, talent selection, and related HR processes. Own onboarding for key leaders: Build and manage onboarding plans for General Managers; partner with Talent Acquisition and IT to ensure day‑one readiness. Strengthen performance and Employee Relations: Guide managers on coaching, counseling, and discipline; lead investigations with clear plans, findings, and risk assessment, escalating to Legal as appropriate. Develop talent and careers: Educate and support Individual Development Plans (IDPs) and enable leadership capability building at the site level. Boost engagement and retention: Design and deliver programs that improve culture, belonging, and retention in partnership with local leaders. Turn data into action: Synthesize people and business metrics to deliver insights and recommendations that optimize the employee experience and outcomes. Enable policy clarity and compliance: Interpret policies for managers and employees; recommend implementation decisions and ensure consistent application. Stay close to the field: Conduct strategic site visits to assess culture, gather feedback, and implement facility‑level initiatives; align labor planning with GMs and recommend adjustments supported by operational and financial data. Lead cross‑functional HR initiatives: Partner with Total Rewards, Recruiting, Employee Resource Center, and Talent Management to deliver cohesive, enterprise programs. Paving your way to your success: You influence and build trust across levels,field leaders, executives, and cross‑functional partners,using clear, practical communication tailored to the audience. You operate with strong business acumen and sound judgment, applying problem‑solving and creativity to complex people topics while aligning HR initiatives to operational outcomes. You lead change with credibility, navigating ambiguity and guiding leaders through adoption with structure and follow‑through. You are data‑driven and action‑oriented, turning people and business metrics into focused insights and measurable improvements. You model accountability and integrity,meeting commitments, resolving conflicts constructively, and elevating a culture of respect and performance. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lead technical initiatives and manage project lifecycles while mentoring a diverse team. Establish development standards and communicate effectively with stakeholders to drive innovation and ensure high-quality software solutions.