Knowesis Inc.

• Perform application administration functions within StarLIMS and related systems. • Manage user accounts, permissions, and access controls. • Provide helpdesk-style support to laboratory staff, resolving user and system issues. • Troubleshoot and resolve technical issues using SQL, logs, and system tools. • Write Crystal Reports, SQL queries, views, and stored procedures to extract and transform data from SQL Server. • Validate Crystal Reports to ensure accuracy, completeness, and data integrity. • Monitor report performance and implement corrective actions to optimize speed and reliability. • Develop and maintain a variety of Crystal Report formats, including: Tabular Drill‑down Matrix Charts. • Support both standard recurring reports and ad hoc data requests. • Develop and prepare technical public health reports, charts, tables, and presentations. • Produce business process documentation, data flow diagrams, and system usage guides. • Communicate findings and technical information clearly through written and oral reports. • Collaborate with laboratory, epidemiology, and informatics teams to support data-driven decision-making.