KidStrong

• Driving pre-opening membership sales through high-volume outbound phone calls on inbound leads • Provides excellent leadership and management to create a positive, successful environment for staff and clients. • Properly manages and exceeds all KidStrong sales and operational budgets. • Works closely with the KidStrong General Manager and Area Developer • Builds and maintains KidStrong class size through scheduling optimization. • Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests • Enforces KidStrong corporate policies, business practices, systems and processes. • Provides and maintains the highest level of customer service. • Provides effective decision-making regarding customer service issues.

• Understand the center’s key KPIs and financials to make informed and responsible business decisions. • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service. • Oversee center initiatives i.e. center maintenance, training, brand consistency, etc. • Communicate any Coach schedule changes using appropriate scheduling and communication platforms. • Sell and schedule events such as camps and parties, to maximize center profitability. • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool. • Finalize sales and bookings that are generated through online self-sign-up flow. • Source and attend local events to increase brand awareness, and drive incremental leads and memberships. • Foster a coaching culture - see something, say something. • Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality. • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.

• Understand the center’s key KPIs and financials to make informed and responsible business decisions • Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service • Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc. • Daily, Weekly, and Monthly cleaning and maintenance of the center • Delegate center tasks amongst the center team to ensure consistent execution • Manage center-level employee issues and manage appropriate documentation • Set and communicate coach schedules using appropriate scheduling and communication platforms • Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool • Responsible for sales, as well as delegating responsibilities to the center staff team • Finalize sales and bookings that are generated through online self-sign-up flow • Source and attend local events to increase brand awareness, and drive incremental leads and memberships • Foster a coaching culture - see something, say something • Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates • Ensure candidates complete all paperwork to comply with company policy and law • Lead coaching candidates through the training process and required evaluations • Manage and support the ongoing professional development of staff through LearnUpon • Lead Center level staff meetings focused on - development, productivity, programming, and product • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers • Attend weekly leadership meetings • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands • Create positive interactions with students and families before, during, and after class • Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it • Demonstrate and manage the implementation of various programming and curriculum elements • Use the KS Coaches App to record and provide data (attendance, awards, etc.) • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight • Lead monthly center staff meetings focused on culture, development, product, and performance • Approximately 3-5 coaching hours per week