Just Energy

Role Description The Account Manager serves as the primary business contact for the client and is responsible for client & sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients and brokers to encourage new and repeat business opportunities. - Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue. - Review all major deliverables to ensure quality standards and client expectations are met. - Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise. - Handle PUC complaints & escalations. - Managing customer expectations. - Responsible for retention of customers. - Communicate the client's goals and represent the client's interests to the team. - Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. - Understanding of company capabilities and service, and effectively communicate all offerings to the client. - Assist team through difficult issues, by finding solution driven results. - Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges. - Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support. - Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations. Qualifications - Bilingual - fluent in English/Spanish. - Proven Account Management skills required in order to create, maintain, and enhance customer relationships. - Canadian Energy Market Knowledge will be an asset. - Minimum 2 years of Account Management experience. - Extremely detail oriented. - Technical competence. - Motivated, goal oriented, persistent and a skilled negotiator. - High level of initiative and work well in a team environment. - Excellent written and oral communication skills. - Handles stressful situations and deadline pressures well. - Plans and carries out responsibilities with minimal direction. - Consultative skills required to work with customers and brokers. Requirements - Bilingual - fluent in English/Spanish. - Proven Account Management skills required in order to create, maintain, and enhance customer relationships. - Canadian Energy Market Knowledge will be an asset. - Minimum 2 years of Account Management experience. - Extremely detail oriented. - Technical competence. - Motivated, goal oriented, persistent and a skilled negotiator. - High level of initiative and work well in a team environment. - Excellent written and oral communication skills. - Handles stressful situations and deadline pressures well. - Plans and carries out responsibilities with minimal direction. - Consultative skills required to work with customers and brokers. Benefits - Compensation (Canada Only): $42,540 – 57,430. *This range reflects base pay only. - Average annual commission earnings is $8,500 CAD. - Please note the compensation is listed in compliance with Ontario law and is specific to CA. It does not apply to similar roles based in the United States. Disclosures Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.

Job Title: Account Manager - Bilingual (English/Spanish) Location: Remote The Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/ should build relationships with clients and brokers to encourage new and repeat business opportunities. Responsibilities: - Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue. - Review all major deliverables to ensure quality standards and client expectations are met. - Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise. - Handle PUC complaints & escalations. - Managing customer expectations. - Responsible for retention of customers. - Communicate the client's goals and represent the client's interests to the team. - Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. - Understanding of company capabilities and service, and effectively communicate all offerings to the client. - Assist team through difficult issues, by finding solution driven results. - Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges - Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support - Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations. Requirements: - Bilingual - fluent in English/Spanish - Proven Account Management skills required in order to create, maintain, and enhance customer relationships. - Canadian Energy Market Knowledge will be an asset. - Minimum 2 years of Account Management experience - Extremely detail oriented - Technical competence - Motivated, goal oriented, persistent and a skilled negotiator - High level of initiative and work well in a team environment - Excellent written and oral communication skills - Handles stressful situations and deadline pressures well - Plans and carries out responsibilities with minimal direction - Consultative skills required to work with customers and brokers Compensation (Canada): $42,540 – 57,430. *This range reflects base pay only. Average annual commission earnings is $8,500 CAD. Disclosures: Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.

Role Description As an inbound Telesales professional, you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role. Requires reliable commitment to the full schedule, with work hours from: - 11:00am CST to 8:00pm CST (Monday-Friday) - 9:00am CST to 6:00pm CST (Saturday & Sunday) Individual schedules vary but typically include 4 weekdays and 1 weekend day per week. Responsibilities - Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions. - Efficiently navigating our order entry system(s) as necessary. - Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively. - Accurately documenting interaction details. - Meeting Key Performance Indicators (sales process, call quality, attendance, call conversion, and product selection). - Build rapport and establish positive relationships with customers to foster trust and loyalty. - Staying educated on corporate initiatives, market changes, and process changes. - Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points. Qualifications - High school diploma or equivalent (College or university education is a plus). - Proven track record in sales, preferably in a call center or Telesales environment. - Excellent verbal communication skills with the ability to build rapport and engage customers. - Persuasive and confident sales approach with strong negotiation skills. - In-depth knowledge/understanding of sales processes. - Active listening and consultative selling abilities. - Results-oriented mindset with a focus on achieving and exceeding sales targets. - Strong computer skills with the ability to utilize multiple systems simultaneously. - Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day. - Must have access to reliable high-speed internet; hardwired connection is recommended. Benefits - Just Energy offers a robust benefits plan for staff members. - Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. - A number of cost-free, self-development courses for those that wish to build on their skills and competencies. - A variety of awards to recognize and reward employees.

Job Title: Telesales Associate - Remote (USA) Start Date: May 11, 2026 Compensation: $15 Hourly + bi-weekly commission payout Our mission is to create a true Center of Excellence by providing sales agents with a transparent, merit and performance-based career progression path. - Sales Agent progression opportunities every 6 months - Additional commission level - Vacation time - Hourly rate increase About Just Energy: Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy. Your opportunity: As an inbound Telesales professional you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role. Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday). Individual schedules vary but typically include 4 weekdays and 1 weekend day per week. Responsibilities: - Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions. - Efficiently navigating our order entry system(s) as necessary - Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively. - Accurately documenting interaction details - Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection) - Build rapport and establish positive relationships with customers to foster trust and loyalty. - Staying educated on corporate initiatives, market changes and process changes. - Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points. Requirements: - High school diploma or equivalent (College or university education is a plus) - Proven track record in sales, preferably in a call center or Telesales environment - Excellent verbal communication skills with the ability to build rapport and engage customers. - Persuasive and confident sales approach with strong negotiation skills - In depth knowledge/understanding of sales processes - Active listening and consultative selling abilities - Results-oriented mindset with a focus on achieving and exceeding sales targets. - Strong computer skills with the ability to utilize multiple systems simultaneously - Must be available to workdays/times as required by business needs - 4 weekdays and 1 weekend day - Must have access to reliable high-speed internet, hardwired connection is recommended Benefits: Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees. Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. #JESP #LI-SS1

Telesales Associate - Canada - Remote Start Date: May 11, 2026 Compensation: $19.35 CAD per hour + bi-weekly commission payout Total Range: $40,248 - $65,000 *This range reflects average annual earnings opportunity, inclusive of base pay and commissions. This role is eligible for an uncapped sales commission. Our mission is to create a true Center of Excellence by providing sales agents with a transparent, merit and performance-based career progression path. - Sales Agent progression opportunities every 6 months - Additional commission level - Vacation time - Hourly rate increase About Just Energy: Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy. Your opportunity: As an inbound Telesales professional you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role. Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday). Individual schedules vary but typically include 4 weekdays and 1 weekend day per week. Responsibilities: - Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions. - Efficiently navigating our order entry system(s) as necessary - Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively. - Accurately documenting interaction details - Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection) - Build rapport and establish positive relationships with customers to foster trust and loyalty. - Staying educated on corporate initiatives, market changes and process changes. - Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points. Requirements: - High school diploma or equivalent (College or university education is a plus) - Proven track record in sales, preferably in a call center or Telesales environment - Excellent verbal communication skills with the ability to build rapport and engage customers. - Persuasive and confident sales approach with strong negotiation skills - In depth knowledge/understanding of sales processes - Active listening and consultative selling abilities - Results-oriented mindset with a focus on achieving and exceeding sales targets. - Strong computer skills with the ability to utilize multiple systems simultaneously - Must be available to workdays/times as required by business needs - 4 weekdays and 1 weekend day - Must have access to reliable high-speed internet, hardwired connection is recommended Benefits: Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees. Disclosures: Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position. #JESP #LI-SS1