IPinfo

Role Description We’re at an exciting growth stage and are looking to hire a talented Jnr. Account Manager. In this role, you will be the primary point of contact for some of our most strategic clients, ensuring their success with IPInfo data. You’ll manage relationships, identify opportunities for growth, and work cross-functionally to deliver exceptional results. Key Responsibilities - Client Relationship Management: - Build and maintain strong, enduring relationships with accounts. - Serve as the primary point of contact for client communications, ensuring satisfaction and retention. - Account Growth & Strategy: - Identify upsell and cross-sell opportunities to expand account revenue. - Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value. - Partner with clients to create strategies for maximizing their ROI from our services. - Project & Issue Management: - Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations. - Manage client onboarding and implementation, ensuring a seamless experience. - Reporting & Insights: - Provide clients with regular reports, insights, and recommendations to optimize their use of IPInfo services. - Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues. - Collaboration & Leadership: - Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience. - Advocate for client needs within the company, influencing product roadmaps and priorities. Qualifications - Experience: - 1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry. - Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention. - Skills: - Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory). - Exceptional communication and presentation skills, with the ability to engage both technical and business audiences. - Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics. - AI proficiency (Claude and ChatGPT). - Personality Traits: - Highly organised and detail-oriented, with a proactive approach to problem-solving. - Customer-centric mindset with a focus on building long-term relationships. - Collaborative team player who thrives in a fast-paced, dynamic environment. Benefits - Competitive salary and performance-based bonuses. - Flexible remote working options. - Opportunities for professional growth and development in a high-growth tech company. - A collaborative and inclusive team culture that values innovation and customer success.

Role Description This is an owner/executor role. You will lead and optimize paid media campaigns across eight channels, with a focus on driving enterprise and commerce conversion. You think in use cases and buyer problems, not just campaigns and match types. You build programs that scale, with clean architecture, and a clear line between spend, pipeline, and ROI. If you’re an experienced digital marketer and inspired by the opportunity to make a measurable impact, we’d love to hear from you. Campaign Strategy and Execution - Own paid media strategy and execution across Google Ads, Microsoft Ads, LinkedIn, Meta, X, Reddit, Quora, and G2, in collaboration with Demand Generation, Product Marketing, and Brand. - Build and maintain scalable campaign architecture across channels, including naming conventions, campaign hierarchy, and audience segmentation frameworks. - Develop use case and problem-based campaign strategies aligned to IPinfo’s core verticals including cybersecurity, adtech, and fintech. - Partner with content and creative teams to develop ad creative that speaks to both technical and business buyer personas across funnel stages. - Develop high-performing landing pages to support campaigns and drive conversions. - Own UTM governance across all eight channels, including naming conventions, parameter structure, and platform-specific implementation. - Work closely with RevOps to ensure campaign data is structured correctly upstream, enabling accurate cross-channel reporting. Audience Strategy and Targeting - Build and manage B2B audience targeting strategies segmented by function, seniority, industry, and buying stage across platforms, spanning both self-serve and direct sales motions. - Develop retargeting strategies that re-engage high-intent visitors with messaging and personalised content matched to their stage in the buying cycle. - Leverage behavioural signals to refine targeting and improve conversion rates across funnel stages. Performance Optimization - Continually analyse campaign performance optimising for key metrics such as CPA, CPL, ROI, and pipeline contribution. - Run structured A/B tests across ad copy, creative formats, audience targeting, and landing pages to improve conversions. - Provide regular performance reporting to stakeholders with clear, actionable insights beyond simple dashboard reporting. - Allocate and manage budgets across channels to maximise pipeline contribution and ROI, adjusting spend dynamically based on performance trends, seasonal signals, and strategic priorities. Qualifications - 4+ years of hands-on paid media experience, ideally in a B2B XaaS or data/technology environment. - Hands-on experience managing campaigns across multiple paid channels, including PPC and LinkedIn Ads. - Proficiency in HubSpot for campaign attribution, Google Tag Manager, and Keyword Planner with a keen interest in emerging AI marketing technologies. - Demonstrated ability to analyse data, derive actionable insights, and apply them to optimise marketing efforts. - Commercially astute, data-driven, and focused on pipeline, ROI, and business outcomes. - Experience marketing technical or developer-facing products, or a genuine willingness to deeply immerse yourself in a highly technical product space. Nice to Haves - Experience using Amplitude or similar analytics tools to build audiences from behavioural event data and integrate them into paid media campaigns. - Hands-on experience running paid campaigns on Reddit, X, and/or Meta in a B2B context. - Strong understanding of B2B audience strategy, including function-based and seniority-based segmentation, not just demographic or interest targeting. Culture and Mindset - An entrepreneurial mindset — you get a kick out of unblocking yourself and others, fixing what’s broken, learning new tools and taking ownership where needed to move the needle. - Comfortable in a scale-up environment working in a fully remote and globally distributed team. - A passion for technology with knowledge of or active interest in internet data concepts and developer tools. Benefits - Opportunity to drive direct impact in a high-growth, dynamic environment. - A collaborative, supportive team culture that values innovation. - 100% remote team and work environment. - Flexible working hours. - Competitive salary. - Unlimited PTO. - Home-office stipend. - Remote in USA or full time contract outside of USA. Interview Process - One 45-60 minute Zoom interview with Digital Demand Manager. - One 45 minute Zoom interview with CMO. - Interview Task. - Minimum of two employee reference checks: Recent Managers.