Internet2

• Design, develop, and maintain network service automation packages and workflows using Python and related tooling, including service lifecycle management, collaborating with network engineers across multi-vendor environments • Collaborate with ISS team members on Periscope and related platform initiatives, and with Network Services team members on infrastructure services that leverage the NSO automation framework, contributing to service design reviews, technical roadmaps, capability planning, documentation, and community presentations • Build and maintain automation tooling, scripts, and CI/CD pipelines using Python, Docker, and Kubernetes to support infrastructure-as-code practices across network service delivery • Contribute to platform engineering efforts including containerization (Docker/Kubernetes), API development, and integration of automation systems with orchestration and monitoring platforms • Support operational activities including on-call rotation, incident response, root cause analysis, and continuous improvement of network reliability and automated service delivery • Other duties as assigned

• Develop and execute a comprehensive community engagement strategy that aligns with the organization’s mission, technology roadmap, and long‑term strategic plan. • Identify emerging needs and opportunities across higher education, MSIs, research organizations, federal agencies, community anchor institutions, and industry partners. • Champion the voice of the community within executive leadership discussions and organizational decision‑making. • Cultivate the success of the MS-CC - an NSF sponsored program that promotes advanced cyberinfrastructure at Historically Black Colleges and Universities, Tribal Colleges and Universities, and other minority-serving institutions to strengthen data and research computing, teaching, curriculum development, collaboration, and institutional connections. • Partner with community leaders to co‑design programs and capacity‑building efforts that help MSIs and other underserved institutions participate fully in the national R&E ecosystem. • Promote inclusive engagement practices that ensure broad participation from Internet2’s stakeholder community. • Build and maintain trusted relationships with senior leaders across member institutions, MSIs, consortia, and partner organizations. • Lead the development of strategic partnerships that expand the reach and impact of the organization’s networking, cyberinfrastructure, and trust and identity services, focusing on closing gaps in access and participation. • Represent the organization in national, regional and international forums, advisory boards, and working groups relevant to R&E technology and digital equity. • Collaborate with product, engineering, and operations teams to ensure services are responsive to community needs and deliver clear value for a diverse set of institutions and stakeholders. • Ensure strategic communications related to community engagement, including impact stories and case studies that highlight the advancement of the Internet2 stakeholder community. • Lead, mentor, and develop a high‑performing team responsible for member relations, community programs, events, and impact reporting. • Contribute to budget planning, revenue strategies related to membership or participation, and long‑term sustainability of community and equity‑focused programs.

• Coordinate program operations across the full NET+ service lifecycle • Serve as the operational backbone for NET+’s subscriber-facing programs and technical engagements • Lead program-focused logistics activities for 20+ quarterly subscriber-only briefings • Analyze engagement and participation data across programs and platforms • Develop and maintain program calendars, run-of-show documentation, and operational playbooks • Manage and continuously improve the NET+ web presence • Owner of the preservation and quality of the NET+ presentation library • Collaborate with internal teams for web analytics monitoring and digital experience optimization • Ensure that divisional activities are well-aligned with organization-wide communications, digital, and event strategies

• Provide strategic leadership for Internet2's federal engagement initiatives. • Serve as the primary executive representative for government member relationships. • Drive organizational impact by managing complex federal programs. • Cultivate high-value partnerships across government agencies. • Develop innovative network services that meet the evolving needs of federal research and operational communities. • Manage Internet2's active federal program portfolio, including the NOAA N-Wave program. • Represent Internet2 in strategic coordination meetings. • Respond to federal task order RFPs. • Provide oversight for service implementation and serve as the point of escalation for vendor management. • Lead efforts to create new services to support federal members, such as Low Earth Orbit Satellite connectivity solutions. • Develop and implement comprehensive federal engagement strategies.

• Oversight of the lifecycle of assigned NET+ services, including evaluation, launch, operational management, and potential retirement • Maintain strong operational oversight across program health, governance structures, and provider relationships • Monitor service adoption trends and community feedback to identify opportunities for program growth and improvement • Coordinate marketing and community engagement efforts to ensure alignment with NET+ program principles, community expectations, and contractual agreements • Cultivate active collaboration among participating institutions to ensure NET+ services reflect the needs and priorities of the R&E community • Facilitate Service Advisory Groups (SAGs) and working groups that guide the direction and improvement of NET+ services • Build and sustain communities of practice where institutional leaders share experiences, best practices, and adoption strategies • Maintain active communication channels with subscribing institutions and gather feedback to translate into actionable insights • Serve as a primary liaison between Internet2 and commercial service providers participating in the NET+ program • Coordinate updates to NET+ service agreements as offerings evolve, including changes to product features, pricing structures, revenue-sharing models, and go-to-market approaches • Collaborate across Internet2 teams to ensure the success and visibility of NET+ services