Interface Systems

• Drive new business development by prospecting and selling Virtual Perimeter Guard to commercial businesses. • Execute a high-volume, high-activity sales process including outbound calls, field visits, and product demonstrations. • Build rapport and win new customer opportunities quickly. • Deliver persuasive presentations and articulate clear business cases for adopting Interface’s Virtual Perimeter Guard solution. • Collaborate with Marketing, Product, and Revenue Operations teams to align sales efforts with product launches and campaigns. • Track and analyze key metrics including pipeline health, activity levels, win/loss rates, and quota attainment. • Consistently achieve or exceed monthly, quarterly, and annual sales targets.

Role Description The Report Developer is responsible for designing, developing, and maintaining reporting solutions that deliver actionable insights for both internal stakeholders and external customers. This role partners cross-functionally to translate business needs into scalable reporting solutions, ensuring data accuracy, consistency, and alignment with governance standards. This position requires a strong blend of technical expertise, analytical thinking, and stakeholder engagement, with an emphasis on driving business value through data. Responsibilities - Design, develop, and maintain reports and dashboards in Power BI to support business and customer reporting needs. - Build scalable data models and implement efficient report design using DAX, relationships, and performance optimization techniques. - Develop and manage reporting solutions across multiple platforms such as Oracle, Salesforce, Qualtrics, Manitou, and other data sources. - Perform data extraction, transformation, and validation using tools such as Power Query and SQL. - Ensure reports are user-friendly, accurate, and aligned with business requirements. - Partner with cross-functional teams to gather, define, and document reporting requirements. - Translate business needs into technical specifications and reporting solutions. - Manage intake of reporting requests and effectively scope project requirements, timelines, and priorities. - Communicate insights, findings, and recommendations to both internal stakeholders and external clients. - Ensure data accuracy, consistency, and integrity across all reporting outputs. - Follow and contribute to data governance standards, reporting best practices, and documentation. - Maintain and support the full lifecycle of reporting solutions, including enhancements and issue resolution. - Monitor and optimize report performance, refresh schedules, and data pipelines. - Proactively identify opportunities to improve reporting, uncover insights, and drive business decisions. Qualifications - Bachelor’s degree preferred. - Proficiency in Power BI required. - Proficient in Excel including formulas, pivot tables, and charts/graphs. - 3+ years experience using reporting systems and Excel. - 1-3 Years Power BI experience required. - Proficient in Excel and working with data; comfortable with Microsoft Office Suite (Outlook, Power Point, and Word are essential). - Experience with client management systems (e.g., Salesforce and Oracle) preferred. - Experience with alarm management systems and processes preferred. - Problem solving and ability to understand data from multiple sources is vital. - Good communication skills (verbal and written). - Attention to detail and ability to manage multiple projects. - Time management skills; dependable and able to work with a high sense of urgency. - Ability to work independently, manage time appropriately to prioritize and complete multiple simultaneous assignments. - Experience working with developers is a plus. - Project Management experience is a plus. - Industry experience in telecommunications or alarm, CCTV/security field, network preferred. Requirements - Base range for this role is $90,000 - $100,000. - Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. - Compensation ranges may differ for candidates in other locations. EEO Statement Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Role Description The Level 2 Security Technical Support position exists within Interface’s Customer Support Organization centered around Security Lifecycle Support. This role focuses on providing fault isolation, repair, and service restoration while delivering first-class service for clients. - Support for complex networks, including Analog and IP-based Business Security services such as CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion. - Engage directly with customers as required, demonstrating expertise in Business Security device configurations. - Provide real-time support through various channels including ticket management applications, email, chat, and phone. - Key functions include supporting security incidents that could not be resolved by Level 1 support teams. - Work with two remote openings available with the following schedules: - Tuesday–Saturday, 9:00 AM – 6:00 PM (Sunday and Monday off) - Sunday & Monday: 11:00 AM – 8:00 PM; Tuesday–Thursday: 10:30 AM – 7:30 PM (Friday and Saturday off) Qualifications - Minimum of 1-2 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers. - Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus. - Working and practical knowledge of low-voltage installation and support is a plus. - Honeywell, DMP, and Bosch training and/or certification is preferred. Requirements - Ability to lead and manage effective technical communication cycles, both verbal and written. - Engage with a diverse internal and external audience, including technical personnel, management, operations, support, and field resources. - Execute and/or guide logical security fault isolation practices with clients. - Build and maintain enterprise-level client relationships. - Maintain contractual Service Level Agreements and conduct root cause analysis as needed. - Recognize, identify, and prioritize support incidents according to client business requirements. - Work with cross-functional teams to drive expedient fault isolation diagnosis & resolution. - Act as a second point of contact for Customer and Field Engineer channels for various lines of business. - Maintain a thorough understanding of Security fundamentals, associated platforms, devices, and configurations. - Respond to inquiries from staff and outside vendors to provide technical assistance and support. - Analyze open cases and chronic locations for troubleshooting security services. - Proactively manage problem management by applying logical processes for fault isolation and resolution. - Demonstrate technical proficiency with Fire Systems, Access Control, and CCTV. - Work schedule flexibility, including weekend and off-hours support as required. Company Description Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com.

• Drive new business development by prospecting and selling Virtual Perimeter Guard to commercial businesses in California. • Execute a high-volume, high-activity sales process including outbound calls, field visits, and product demonstrations. • Build rapport and win new customer opportunities quickly. • Deliver persuasive presentations and articulate clear business cases for adopting Interface’s Virtual Perimeter Guard solution. • Collaborate with Marketing, Product, and Revenue Operations teams to align sales efforts with product launches and campaigns. • Track and analyze key metrics including pipeline health, activity levels, win/loss rates, and quota attainment. • Consistently achieve or exceed monthly, quarterly, and annual sales targets.

• Demonstrate sustained effectiveness and high performance within a fast-paced, dynamic environment while resolving complex, time-critical service needs. • Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation. • Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions. • Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies.

• Conduct thorough requirements gathering, elicitation, and documentation through stakeholder interviews, workshops, and data analysis. • Analyze business processes, identify inefficiencies, and recommend improvements to enhance operational effectiveness. • Develop use cases, user stories, process flows, and functional specifications to support development efforts. • Perform gap analysis and feasibility studies to align solutions with business goals. • Develop and execute User Acceptance Testing documentation to ensure the accuracy and reliability of Software solutions against requirements. • Collaborate with end-users to conduct user acceptance testing and gather feedback for continuous improvement. • Provide training to end-users on Software applications and new features. • Act as the Agile Product Owner, representing business stakeholders and managing the ticket backlog. • Prioritize features, epics, user stories, bugs and support tickets based on business value and strategic goals. • Work closely with development teams to ensure the timely delivery of high-quality solutions. • Facilitate Scrum ceremonies including daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement. • Coach the development team on Agile principles, Scrum best practices, and continuous improvement techniques. • Track sprint progress using tools like Jira, Trello, or Azure DevOps, and report on key metrics such as velocity, burndown, and team health. • Stay current on Software updates, patches, and new features.

• Coach and develop the BDR team • Own the outbound system and evolve outbound motion • Carry a small strategic-accounts quota with executive-level outreach • Run weekly 1:1s, team standups, and sequence reviews • Partner with VP of Sales on outbound strategy and execution

• Responsible for ensuring the successful onboarding of new customers • Oversee the day-to-day installation activity • Act as a liaison between the customer and company operations • Communicate and document status of assigned projects • Plan overall deployment and implementation of assigned projects • Identify inefficiencies and create processes to improve upon • Manage multiple projects simultaneously • Provide customer training as needed

• Drive new business development by prospecting and selling Virtual Perimeter Guard to commercial businesses in the Dallas, TX area • Execute a high-volume, high-activity sales process including outbound calls, field visits, and product demonstrations • Build rapport and win new customer opportunities quickly • Deliver persuasive presentations and articulate clear business cases for adopting Interface’s Virtual Perimeter Guard solution • Collaborate with Marketing, Product, and Revenue Operations teams to align sales efforts with product launches and campaigns • Track and analyze key metrics including pipeline health, activity levels, win/loss rates, and quota attainment • Consistently achieve or exceed monthly, quarterly, and annual sales targets.

• Call on enterprise business/commercial markets, including verticals in QSR, Retail, and Hospitality—documented sales success and existing contacts in these markets are a plus. • A true “hunter”, able to prospect for new leads and opportunities through networking, cold calling, working in conjunction with our BDR team, solution providers and market interaction. • Tell the Interface “story” and be a credible market expert that prospects look to for guidance throughout the sales process • Must be able to develop solution recommendations based on on-site visits, blueprints, and customer needs. • Negotiate effectively with Customers. • Follow the Interface Sales Process. • Utilize technology platforms provided to the Sales Team as outlined by the VP of Sales to manage pipeline and sales activities using the Customer Relationship Management Software (CRM).