Role Description SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). The candidate will enhance platform capabilities and module functionality within the existing ServiceNow instance for the FAA, using agile development in a customer-facing role. - Collaborate effectively with diverse FAA and SAIC stakeholders to document requirements, set priorities, and communicate timelines and schedules efficiently. - Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. - Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience. - Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders. - Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities. - Align all configurations and architectural decisions with the FAA’s digital governance and enterprise architecture frameworks. - Help promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation. - Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

Role Description The Business Analyst is responsible for intake, requirements gathering, and process documentation for automation and AI initiatives across Finance Shared Services departments. This role is the first point of contact with business stakeholders for a new opportunity, translating operational needs into clear process maps, requirements, and candidate solution concepts that feed into the pillar's delivery pipeline. - Partner with Finance stakeholders to discover and document candidate automation and AI opportunities. - Conduct intake interviews, shadow processes, and build current-state and future-state process maps. - Author functional and non-functional requirements, acceptance criteria, and process documentation for developer and architect consumption. - Support business case development using the program's ROI calculator and standardized rate cards and value levers. - Maintain accurate, traceable artifacts throughout initiative lifecycles. - Partner with developers, architects, and QA during build, test, and deployment phases to clarify requirements. - Support user acceptance testing, training, and change management activities in close collaboration with process owners. - Contribute to the pillar's knowledge base of patterns, templates, and reusable artifacts. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. - Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. - Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

• Understand and analyze the user journey of our clients, creating process flows to identify areas of opportunity for improvement and enhancement. • Work to integrate existing technology developed by Makai into new client processes where applicable. • Collaborate with designers and product managers to develop and refine product ideas and features. • Lead client meetings, ensuring clear communication and follow-ups to address evolving needs and requirements. • Create and write functional specifications for all phases of the software development lifecycle. • Effectively communicate complex problems and analysis in both written and verbal forms, offering clear and actionable recommendations. • Develop and implement testing initiatives for product features, assessing their performance against core KPIs that align with business goals. • Maintain clear communication with internal teams and external partners to provide product support and meet internal deadlines. • Handle ad-hoc high-priority requests and work cross-functionally to meet tight deadlines and provide top-tier user support. • Adapt to fast-paced environments, demonstrating a willingness to take on various roles as needed. • Utilize creative thinking, combining quantitative and qualitative data to contribute to innovative solutions.

• Build and maintain recurring acquisition analytics and reporting (monthly, quarterly, annual) • Develop dashboards, scorecards, and leadership-ready briefing materials that show progress, trends, risks, and workload • Define, track, and improve acquisition KPIs and performance measures (quality, timeliness, throughput, cycle time, etc.) • Analyze spending and vendor data by category, organization, budget line, and vendor to support planning and decision-making • Maintain and improve acquisition and vendor data sources (including databases or trackers used for vendor capability and contract data) • Support market research and acquisition planning with data-driven analysis (e.g., vendor landscape, historical spend, trends) • Create clear documentation, templates, and reporting guides so products are repeatable and easy for teams to use • Produce high-quality deliverables in Microsoft 365 (Excel, PowerPoint, Word) and PDF