INTEGRO

• Actively participate in daily planning and assignments of claims. • Assist in mentoring team members - Answer adjuster questions coach on claims processes; Auditing team members claims for accuracy. • Ensure Customer Service Standards are met with regard to Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) • Monitor daily adjuster claims activity to ensure balanced claims loading of adjusters and reassign tickets/claims if necessary • Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. • Verify claim information, including coverage, eligibility, and supporting documentation. • Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. • Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. • Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. • Accurately and efficiently process claims within established timelines. • Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. • Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. • Maintain accurate and organized claim records and documentation. • Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

• Collaborate cross-functionally to enhance visibility, reporting, and decision-making across the organization. • Lead internal analysis and reporting functions by identifying and measuring key KPIs in Sales and Loss Performance. • Manage risk in dealer/group reinsurance relationships by producing timely cession statements. • Assist Accounting team in trust/treasury management of reinsurance accounts. • Pursue external data sources and incorporate into analysis of sales and loss performance. • Analyze claims emergence and behavior across DGW portfolio to identify outliers and opportunities for pricing/coverage enhancements. • Identify and act on opportunities to improve internal data architecture and hygiene.

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. • Verify claim information, including coverage, eligibility, and supporting documentation. • Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. • Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. • Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. • Accurately and efficiently process claims within established timelines. • Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. • Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. • Maintain accurate and organized claim records and documentation. • Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. • Verify claim information, including coverage, eligibility, and required documentation. • Conduct detailed investigations and assessments to validate claims and ensure coverage compliance. • Collaborate with internal departments and external repair facilities to resolve claim-related issues. • Ensure compliance with company policies, warranty guidelines, and legal regulations. • Process claims accurately and efficiently within established timelines. • Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally. • Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims. • Maintain organized, accurate records and documentation for all claims. • Identify trends and recommend improvements to enhance claims handling processes.