Insight Service Group (ISG)

Role Description As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner. Essential Duties and Responsibilities - Data Entry - Follow-up with providers (via phone, email, fax). This job requires frequent phone work - Review of prepayment requests for accuracy and then inputting those into our system - Answering status requests made by the client - Processing rejections based on the client protocol - Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party Qualifications - Prior experience in record retrieval (whether from the vendor side or the physician's side) - Excellent written and verbal communication - Strong work ethic - Strong computer skills - Effective organizational skills - Ability to Multi-Task - Detail-oriented - Ability to work independently in a remote setting - Knowledgeable of basic Microsoft Office Programs (preferred) - Appropriately maintaining the diary schedule set in place for follow-up - Ability to adhere to multiple client protocols - Entering accurate diary entries in the system for all events regarding workflow - Responding to client inquiries in a timely and appropriate manner Job Type Full-time

Role Description As a Senior Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner. Essential Duties and Responsibilities - Data Entry - Follow-up with providers (via phone, email, fax). This job requires frequent phone work - Review of prepayment requests for accuracy and then inputting those into our system - Answering status requests made by the client - Processing rejections based on the client protocol - Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party Qualifications - Prior experience in record retrieval (whether from the vendor side or the physician's side) - Excellent written and verbal communication - Strong work ethic - Strong computer skills - Effective organizational skills - Ability to Multi-Task - Detail-oriented - Ability to work independently in a remote setting - Knowledgeable of basic Microsoft Office Programs (preferred) - Appropriately maintaining the diary schedule set in place for follow-up - Ability to adhere to multiple client protocols - Entering accurate diary entries in the system for all events regarding workflow - Responding to client inquiries in a timely and appropriate manner Requirements - ***ONLY CANDIDATES WITH PRIOR RECORD RETRIEVAL EXPERIENCE WILL BE CONSIDERED*** Benefits - Take your career to the next level with this unique opportunity for growth and development within a dynamic national company - ISG provides national claim and litigation support to the insurance and legal communities - We help our clients achieve optimal claim outcomes

Role Description As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding entities. This will consist of mostly outbound phone calls, some faxing, emailing and mailing via USPS/UPS through our mailroom. Qualifications - Record Retrieval: 1 year (Preferred) - Microsoft Office: 1 year (Required) - Computer skills: 3 years (Required) Requirements - Excellent written and verbal communication - Strong work ethic - Strong computer skills - Effective organizational skills - Ability to Multi-Task - Detail-oriented - Self-starter - Ability to work independently in a remote setting - Knowledgeable of basic Microsoft Office Programs (preferred) - Adhere to direction provided by Team Lead - Ability to adhere to multiple client protocols - Entering accurate diary entries in the system for all events regarding workflow - Responding to internal and external inquiries in a timely and appropriate manner Company Description ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!