Industrial Physics

• Responsible for the installation, maintenance, troubleshooting, and support of Industrial Physics (Torus) equipment across customer sites • Perform installation, calibration, maintenance, and repair of Torus equipment at customer locations • Diagnose and resolve mechanical, electrical, and system-level issues • Provide preventative maintenance and breakdown support across product lines • Deliver professional, timely, and customer-focused technical support (on-site and remote) • Provide technical helpdesk support and troubleshooting guidance • Conduct customer and agent training on equipment operation and maintenance • Maintain direct communication with customers to ensure service expectations are met • Install new equipment and execute system upgrades • Complete service reports, calibration documentation, and customer records accurately and timely • Identify opportunities to promote products and services while on-site • Follow all company policies, procedures, and QMS standards

• Manage and grow a portfolio of non-key accounts within assigned territory. • Identify new business development opportunities for instruments, consumables, and service programs. • Qualify and develop accounts with potential to transition into Key Account or strategic segments. • Understanding industry trends and competitor offerings. • Identifying key decision-makers and influencers within target accounts. • Tailoring value propositions to specific customer pain points. • Drive high-activity selling motions including prospecting, quoting, follow-up, and account planning. • Execute pricing within established guardrails and ensure clean purchase orders. • Support regional marketing campaigns and lead generation activities. • Build strong relationships with customer contacts in quality, operations, procurement, and engineering. • Understand customer needs and position Industrial Physics solutions effectively with support from product and applications experts. • Attending trade shows, conferences, and webinars. • Leveraging LinkedIn and other platforms to engage prospects. • Maintain accurate CRM data, forecasting, and territory planning. • Collaborate with Customer Success Managers (CSMs) to manage small orders, renewals, and consumables. • Escalate issues where needed to ensure quick resolution and positive customer experience. • Work closely with marketing, service, applications support, and channel partners to deliver customer outcomes. • Provide input into regional sales strategy and customer segmentation. • Other duties as assigned.

• Manage and grow a portfolio of non-key accounts within assigned territory. • Identify new business development opportunities for instruments, consumables, and service programs. • Qualify and develop accounts with potential to transition into Key Account or strategic segments. • Understanding industry trends and competitor offerings. • Identifying key decision-makers and influencers within target accounts. • Tailoring value propositions to specific customer pain points. • Drive high-activity selling motions including prospecting, quoting, follow-up, and account planning. • Execute pricing within established guardrails and ensure clean purchase orders. • Support regional marketing campaigns and lead generation activities. • Build strong relationships with customer contacts in quality, operations, procurement, and engineering. • Understand customer needs and position Industrial Physics solutions effectively with support from product and applications experts. • Attending trade shows, conferences, and webinars. • Leveraging LinkedIn and other platforms to engage prospects. • Maintain accurate CRM data, forecasting, and territory planning. • Collaborate with Customer Success Managers (CSMs) to manage small orders, renewals, and consumables. • Escalate issues where needed to ensure quick resolution and positive customer experience. • Work closely with marketing, service, applications support, and channel partners to deliver customer outcomes. • Provide input into regional sales strategy and customer segmentation. • Other duties as assigned.

• Execute service strategies to drive core growth of service revenue, improve service delivery, and drive customer loyalty through strong post-sales support. • Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization. • Utilize data and analytics to inform business decisions, optimize performance through team development, and support continuous improvement • Lead, improve, and sustain key service processes including but not limited to: Daily management, Service revenue, Quality, Inventory management, Team member onboarding, engineer cross-training, etc. • Drive quality and productivity by implementing standardized work processes and establishing supporting metrics. • Utilize and promote lean tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers. • Display leadership by setting clear expectations, providing direction and coaching to ensure strong performance and achievement of revenue and profit targets. • Champion engagement to build organizational and associate capabilities; develop future leaders and build a bench with diverse talent. • Partner with Sales, Operations, Finance, and M&A teams to support growth initiatives • Support due diligence, integration, and operational alignment related to mergers and acquisitions • Ensure effective communication and alignment across regional and teams.