Implicity

• Partner with Regional Sales Managers/Directors on complex and enterprise sales opportunities • Support clinical, technical, and operational discovery conversations with customer stakeholders • Identify and address workflow, integration, and billing considerations that may impact deal progression • Support product demonstrations, technical validation, and solution positioning • Contribute to deal strategy by helping quantify operational and financial value • Assess customer clinical workflows, staffing models, and infrastructure during the sales cycle • Provide guidance on scalable remote monitoring program design aligned to Implicity capabilities • Identify potential implementation risks and operational gaps prior to contract execution • Support alignment between customer expectations and platform functionality • Validate Customer Plan to ensure the following is met - Customer Objectives, EHR Integration, Current Clinic and Billing Workflow • Train and support direct and in-direct sales teams on clinical workflows, use cases, and solution positioning • Develop and refine messaging around operational and economic value drivers • Provide structured feedback to Product and Customer Success based on field insights • Help standardize best practices for solution positioning across target customer segments

• Gérer les alertes de non-observance : Appeler les patients pour comprendre pourquoi ils ne se sont pas pesés et les réengager. • Éduquer les patients : Les accompagner dans la prise en main et l'utilisation de leurs dispositifs connectés. • Coordonner le quotidien : Assurer le lien permanent entre le secrétariat, les infirmiers, la logistique et les équipes commerciales/produit. • Investiguer les incidents techniques : Identifier les problèmes sur les dispositifs et assurer l'escalade auprès de notre partenaire Withings. • Devenir un(e) expert(e) outils : Maîtriser parfaitement la plateforme Implicity ainsi que nos outils collaboratifs (Notion, GDrive).

• Manage the entire onboarding process for new clients, ensuring they are set up for success and trained effectively on Implicity’s remote monitoring platform. • Foster and maintain strong relationships with clients, providing ongoing support and guidance to help them scale their remote patient monitoring programs. • Address customer inquiries, troubleshoot technical issues, and coordinate with internal teams to ensure timely resolution. • Work closely with the sales team pre- and post-sale to align on customer needs and ensure a seamless transition from sales to customer success. • Monitor key customer success metrics, including Net Promoter Score (NPS) and customer adoption trends, with a focus on maintaining high levels of customer satisfaction and reducing churn. • Develop and implement best practices, playbooks, and standardized procedures for onboarding and customer engagement. • Serve as the primary liaison between customers and Implicity’s internal teams, keeping customers informed about platform updates, new features, and best practices. • Lead and manage customer-specific projects, such as EHR integrations and workflow optimizations, to enhance the overall customer experience. • Travel to medical centers across North America as needed (approximately 20%).

• Own and execute regional sales strategy aligned to company growth objectives. • Build, develop, and close new hospital and clinic accounts in electrophysiology and cardiology. • Manage the full sales cycle including lead qualification, discovery, demonstrations, proposal development, contracting, and close. • Consistently achieve or exceed assigned monthly, quarterly, and annual revenue and unit targets. • Develop strong, trusted relationships with physicians, administrators, and clinical stakeholders. • Identify customer needs, workflow gaps, and operational challenges to position Implicity as a long-term partner. • Present value-based proposals that align clinical outcomes, operational efficiency, and financial performance. • Partner with Customer Success pre and post-sale to ensure smooth onboarding, adoption, and customer satisfaction. • Act as the voice of the customer internally to influence product roadmap and service improvements. • Coordinate with Product, Engineering, and Operations teams to support deal execution and customer needs. • Develop and maintain weekly, monthly, and quarterly action plans informed by pipeline and performance data. • Analyze sales metrics and market trends to refine territory strategy and resource allocation. • Represent the company professionally at conferences, symposia, and industry events.

• Own and execute regional sales strategy aligned to company growth objectives. • Build, develop, and close new hospital and clinic accounts in electrophysiology and cardiology. • Manage the full sales cycle including lead qualification, discovery, demonstrations, proposal development, contracting, and close. • Consistently achieve or exceed assigned monthly, quarterly, and annual revenue and unit targets. • Develop strong, trusted relationships with physicians, administrators, and clinical stakeholders. • Identify customer needs, workflow gaps, and operational challenges to position Implicity as a long-term partner. • Present value-based proposals that align clinical outcomes, operational efficiency, and financial performance. • Partner with Customer Success pre and post-sale to ensure smooth onboarding, adoption, and customer satisfaction. • Represent the company professionally at conferences, symposia, and industry events.

• Lead discovery, design, and deployment of EHR integration interfaces for hospital clients • Manage project timelines, deliverables, risk mitigation, and stakeholder communication • Facilitate functional and workflow discovery sessions with clinical and technical teams • Define and validate technical specifications with EHR vendors and internal development teams • Contribute to, and maintain interfaces using NextGen Mirth Connect or similar tools • Ensure end-to-end data integrity, functional compliance, and alignment with HL7/FHIR standards • Conduct testing and troubleshooting to guarantee accurate, reliable data exchange • Monitor existing interfaces, resolve data or configuration issues, and escalate as needed • Document configurations, best practices, and lessons learned to optimize future deployments • Partner with Product and Sales teams to enhance interoperability features across the platform