Hyphen Solutions

Role Description The QA Analyst plans, develops and executes test cases for Hyphen’s web and mobile applications and their integration to customers’ ERP system. The QA Analyst also attends product design reviews, integrates test cases into the testing automation framework, assists with regression and load testing, contributes to process improvements, and works closely with developers and product managers to ensure success. Qualifications - Bachelor Degree - 1-3 years’ experience in a quality assurance and testing role - Knowledgeable in quality assurance techniques and practices - Ability to develop and document new test cases including expected results - Ability to execute existing tests and to analyze the results - Ability to accurately plan and estimate testing efforts - Experience testing web-based applications - Experience testing mobile applications - Strong organization and time management skills - Excellent communication skills (verbal and written) required - Ability to work independently while adding value to team projects and assisting in the achievement of department goals - Excellent decision-making skills and issue resolution skills - Knowledge of Microsoft platform and development tools preferred - Knowledge of SQL and tools (e.g., Enterprise Manager, Query Analyzer) - Experience with utilizing automated testing tools preferred - Knowledge and experience with ERP applications a plus - Knowledge of job management, scheduling, procurement, or accounting systems a plus - Knowledge of Microsoft platform and development tools preferred (TFS – Team Foundation Server, SharePoint, etc.) Requirements - Assists with the formulation of Quality Assurance (QA) strategies, processes, and deliverables - Performs the complete testing cycle: develops test plans, test cases, expected results, and acceptance criteria. Executes test scripts, tracks results, identifies and resolves issues - Participates in design reviews with product management to understand the new enhancements - Reviews design documents for clarity and advises product management regarding improvements to design documentation for testability - Estimates testing efforts and timeline - Analyzes test results and reports findings to product management and development - Escalates issues to management as appropriate - Assists with the documentation of quality assurance processes and testing methods in the form of process guides and testing manuals, or in other forms as needed - Assists with troubleshooting issues in the production environment - Displays strong professional skills including ability to quickly establish personal credibility with all levels of customer personnel, learns quickly, adapts to a variety of customer situations, and manages customer expectations - Adheres to all Hyphen Solutions’ policies and procedures as well as quality assurance and testing methodology Benefits - Required to work after hours during code promotions

Role Description The Director of Sales is primarily responsible for new revenue generation within the homebuilding industry, focusing on builders closing between 50 and 1500 homes annually. This position will focus on selling Hyphen solutions ERP software, BuildPro, and other software solutions (i.e., BidConnect, SWIM, Inspections, Warranty, and Lien Release) into the single-family Homebuilder market. - Ability to quickly create a pipeline of business that will result in a minimum of one million dollars in annualized revenue; cold-calling skills are required. - Identify sales opportunities utilizing a consultative sales strategy and become familiar with the potential client’s pain points, decision timeline, and decision makers. - Strategically match Hyphen Solutions’ value propositions to the potential client’s pain points to result in sales. - Drive home the value of our solutions to the builder and their supply chain. - Coordinate Hyphen resources to ensure the smooth delivery of legal documents and planned implementation. - Lead and manage Enterprise Account Executives in achieving individual, team, and organizational quota. - Drive and monitor account planning and execution to deliver maximum revenue potential. - Provide routine demos of Hyphen’s software applications both in person and via the internet using web-conferencing technology. - Consistently update Hyphen’s CRM solution (Microsoft Dynamics) to ensure visibility of sales pipeline to management. - Route potential-client feedback and ideas to Hyphen. Qualifications - Bachelor Degree required. - 3-7 years of experience in sales management required; software sales would be ideal. - Strong professional skills including the ability to quickly establish personal credibility with all levels of client personnel, learn quickly, adapt to a variety of client situations, and manage client expectations. - Self-starter who must be able to meet strategic/tactical goals. - Excellent presentation and communication skills (verbal and written) required. - Ability to work remotely and drive sales campaigns with Hyphen Solutions team in Dallas. - Excellent decision-making skills and issue resolution skills. - Homebuilding experience or industry knowledge preferred. - Ability to guide and influence client needs and decisions. Requirements - Regular travel is required as necessary.

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. GENERAL DESCRIPTION: The Second Level Customer Care Representative is responsible for researching and resolving customer issues including those issues escalated from First Level Representatives and critical or high- priority issues. Second Level Representatives act as Subject Matter Experts for Hyphen applications and assist First Level Representatives, clients, and other Hyphen personnel in investigating and resolving a wide variety of issues. Hyphen application expertise and SQL knowledge are required to resolve issues within service level agreements. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Become subject matter expert in all our software applications - Responsible for becoming the subject matter expert for integration, responsible for any integration issues that arise and work with integration support to get them resolved - Utilize SQL knowledge and application expertise to answer escalated questions from 1st level - Utilize SQL knowledge and application expertise for internal reporting and projects as needed - Write SQL statements to research and correct data issues - Gather customer ad-hoc requirements for information, utilize SQL to gather results and present results back to customer in a professional manner - Escalate issues, as appropriate, to 3rd level support or management. - Assist customer care in achieving service level agreements and act as a resource for customer care to achieve this requirement - Answer questions via telephone and email for customers requesting assistance with support. - Deliver On-Line training to customers via phone/internet. - Proactively identify, monitor, and follow up with users having difficulty with the applications. - Document issues and resolutions and record all activity and communications regarding issues. - Follow up with Clients to keep them informed of the status of resolved and unresolved issues - Adhere to internal policies and procedures and recommend improvements, when needed, to provide consistent and exemplary customer service - Manage time appropriately to handle multiple open calls, call backs from escalation partners and follow-up with Clients in a thorough and timely manner - Communicating openly, honestly and constructively - Treat all employees and Clients with dignity, respect and courtesy - Take responsibility to resolve concerns and issues with the team, other departments, and with Clients - Assist in training 2nd level customer care Representatives - Able to maintain schedule as provided by management - Other duties as assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty as described above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor’s degree is required. - A degree in Computer Science, Information Management or Information Technology preferred. - Minimum of two years experience in a customer support role at a software company preferred. - Strong problem resolution skills - Prior applicable experience in a software support environment while rapidly learning new technologies is preferred. - Knowledge of Microsoft Office Suite (2013/365), HTML, Windows 7/8/10, Wireless handheld devices (tablet/iOS/Android) preferred. - Excellent presentation and communication skills (verbal and written) - Must be goal oriented and work independently but also work well in a team environment. - Must be highly organized with ability to prioritize tasks and manage time accordingly. - Must have excellent phone manner and presence - Ability to work as part of a team, yet be a self-starter - Strong communication, reasoning, and logic skills - Must be able to work with all levels of customer and Hyphen personnel - Ability to handle multiple tasks and adapt to a fast-paced changing environment. - Homebuilding/Construction experience or industry knowledge desired. PHYSICAL REQUIREMENTS: - On-Call rotation required - Must have internet access

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. GENERAL DESCRIPTION: Associate Consultants provide a variety of consulting and training services to new and existing Hyphen Solutions clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications. ESSENTIAL DUTIES AND RESPONSIBILITIES: Associate Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of an Associate Consultant are usually performed at a customer site, under close supervision on clearly defined assignments. Specific duties and responsibilities include: - Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget. - Review existing technology, systems, infrastructure, and data integrity. Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas. - Set up and configure Hyphen Solutions’ applications to meet the business needs of the client. - Conduct Conference Room Pilots to verify new business processes, system configuration, and integration. - Train client personnel, including management and field users. - Provide on-going training and application support for application users. - Assist with identifying, tracking, and resolving issues that arise during the implementation process. - Develop and maintain quality relationships and communication with project team members through the implementation process. - Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies. Hyphen Solutions Job Description: Associate Consultant Page 2 of 2 SUPERVISORY RESPONSIBILITIES: None anticipated for this position. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty as described above. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor Degree required - Ability to learn the activities necessary to implement enterprise level applications (ERP, CRM, or SCM) - Ability to utilize a process and change management driven implementation methodology - Ability to contribute to the development and implementation of new business processes and new organizational roles and responsibilities - Strong professional skills including ability learn quickly, adapt to a variety of client situations, and assist in managing client expectations - Strong organizational / time management skills, with the ability to develop strong Project Management skills - Excellent presentation and communication skills (verbal and written) required - Ability to work independently while adding value to team projects and assisting in the achievement of department goals - Ability and willingness to travel extensively, up to 100% - Excellent decision-making skills and issue resolution skills - Ability to acquire industry knowledge within a short period of time PHYSICAL DEMANDS: Extensive travel is required for this position