Honda Canada Inc.

Role Description Le traducteur ou la traductrice est responsable de la traduction et la révision vers le français de manière rapide et précise de divers documents pour les groupes internes de Honda, conformément au protocole prédéterminé et dans les délais impartis. Cela comprend diverses publications telles que les bulletins, les lettres, les présentations et les procédures normalisées d’exploitation (PNE). Ce poste assure que tous les échéanciers cruciaux sont respectés et que les publications sont à la disposition des groupes internes et du réseau des concessionnaires, comme demandé. Responsabilités - Traduire vers le français de façon rapide et précise pour les groupes internes de Honda, conformément au protocole prédéterminé et dans les délais impartis. - Réviser le travail des collègues dans le cadre de la finalisation du projet. - Évaluer les meilleurs pratiques du processus de traduction et créer/mettre en œuvre les outils de traduction, le cas échéant. - Coordonner la maintenance MT et le dépannage/la maintenance des autres outils TAO. - Soutenir la mise en œuvre à l’échelle de l’entreprise de Flow Fit, le nouvel outil de Gestion de projet du service. - Prendre en charge l’évaluation de la conformité des services et des publications en français aux lois et à la réglementation du Québec en matière de la langue française. - Effectuer la validation des produits d’infodivertissement en français des nouveaux modèles afin d’appuyer la QE la planification des produits. - Autres tâches assignées par le superviseur. Qualifications - Diplôme universitaire – préférablement B.A. en Traduction. - Membre d’un ordre professionnel de traduction. - Membre de l’ordre professionnel ATIO (Association des traducteurs et interprètes de l’Ontario (ATIO)). - Cinq années d’expérience en traduction (de l’anglais au français) en entreprise. - Maîtrise de l’anglais et du français requise. - Expérience dans l’industrie automobile ou expérience dans le secteur financier de préférence. - Expérience en traduction technique des produits. - Connaissances de logiciel de traduction assistée par ordinateur (TAO) – SDL Trados ou équivalent. - Connaissances des mémoires de traduction (MT), bases de données terminologiques et glossaires. - Capacité à gérer son temps et sens de l’organisation. - Connaissances informatiques de niveau intermédiaire (MS Office suite, Photoshop, Adobe Acrobat). - Souci du détail. - Habilité interpersonnelle et compétences en établissement de relations. - Orientation vers le service à la clientèle. - Aptitude à gérer de nombreuses demandes simultanément. Requirements - As this position aims to support clients and dealers nationwide, we will need bilingual candidates. Benefits - L’échelle salariale de ce poste est de 72 921 $ à 86 593 $ par année. - Il s’agit d’un poste en télétravail nécessitant que les employés travaillent en télétravail cinq jours par semaine. - Ce poste correspond à un poste vacant existant que Honda Canada Inc. cherche activement à pourvoir. - Honda Canada Inc. n’utilise pas l’intelligence artificielle (IA) dans ses processus de recrutement ou de sélection des candidats. - Honda Canada Inc. s’engage à fournir des mesures d’adaptation pendant le processus de recrutement pour les candidats handicapés qui en font la demande.

Role Description The incumbent will analyze and decision consumer and business applications using buying guidelines, to minimize financial risk for Honda and assist in sales of Honda and Acura product. The incumbent will support dealers with analyzing consumer applications, credit history, and inquiries as well as monitor risk related and escalated applications and processes, ensuring correct measures and guidelines are applied. The incumbent will also support other departments in relation to financial significance as required. - Analyze, verify and adjudicate credit applications according to Credit policies. - Investigate and grant credit on applications received from Dealers on Ebiz by reviewing customers’ credit history, debt service and max advance guidelines. - Negotiate terms and conditions on credit with dealers to ensure an acceptable level of risk. - Provide Dealer support by answering inquiries related to consumer applications, programs, rate programs and vehicle residual values to maintain positive relationships. - Coordinate workflows to ensure processing efficiency and accuracy. - Assist in the development of credit policies and procedures required to ensure maximum efficiencies. - Provide exceptional front line support to dealers by professionally answering questions pertaining to credit decisions and current programs. - Perform other duties and support other departments as required. Qualifications - Completed College Diploma or University Degree (preference in Business) and/or have equivalent related business experience is required. - Bilingual (French/English – both oral and written) is required. - Collections and/or Recovery experience is an asset. - Able to read Credit Bureaus and have strong research and analytical skills is required. - Excellent communication (oral and written) and interpersonal skills in order to develop and maintain business relations. - Proficient computer skills (Microsoft Word, Excel, and CASS) are required. - Strong interpersonal and negotiation skills. - Strong analytical skills, detail-oriented, resourceful and self-reliant. - Must be a team player, able to work under pressure, meet deadlines and willing to work overtime as required. - Ability to work independently with a minimum of supervision. Requirements - Hours of work (EST): Monday to Thursdays 8:00AM to 10:00 PM, Fridays 8:00AM to 9:00PM, Saturdays 8:30AM to 8:00PM (minimum of 2 Saturdays per month will be required). - Rotating shifts: Shifts will change based on business needs. Benefits - The salary range for this position is $72,921–$86,593 CAD annually. - This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion). Company Description - This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill. - Honda Canada Finance Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes. - Honda Canada Finance Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. - Accommodations will take into account the applicant’s accessibility needs. - If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

Role Description The incumbent will work for Honda Canada’s Financial Service (HFS) Funding team and is responsible for contributing to dealer satisfaction by funding lease and retail contracts in an efficient and timely manner. The incumbent supports dealers and customer service with funding inquiries, reviews documents and prepares reports to ensure compliance with funding policies and correct business measures are attained. The incumbent will also support other departments in relation to funding procedures as necessary. Responsibilities: - Process all retail and lease contracts, rebooks through eBiz and the LOS system - Answer dealer phone and email inquiries promptly and professionally to maintain strong dealer relationships - Identify and communicate contract errors to dealers - Perform other duties related to contract processing as required - Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within your day-to-day job function, including but not limited to: - Code of Business Ethics/Conduct - Business and operational policies and procedures - IT general and application controls Qualifications - Completed College diploma or University degree in related discipline - Minimum 1 year in data processing and or captive finance company required - Ability to multitask, display initiative, integrity, and strong attention to detail and accuracy - Excellent interpersonal skills, ability to build collaborative working relationships with internal and external affiliates - Strong analytical, organization, planning, reasoning, and problem-solving skills - Excellent written & oral communication skills - Ability to work autonomously as well as in a team - Ability to prioritize conflicting demands, and meet tight deadlines - Working knowledge of automotive retail and lease contracts - Must be proficient in Windows and MS Office Requirements - This is a contract role for 12 months - This is a French-English bilingual role Benefits - The hourly rate range for this position is $27.00–$34.00 CAD, determined by a variety of job-related factors, including education, experience, knowledge, and skill set. - This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion). - Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request.

Role Description The Bilingual Business Processing Representative supports Account Services by managing and performing a broad range of administrative and operational activities related to account maintenance, documentation processing, and customer support. The role ensures timely, accurate, and compliant handling of requests across multiple functional areas, contributing to operational efficiency, risk mitigation, and a positive customer and stakeholder experience. This position includes a primary focus on impound notices, consumer proposals (insolvency), and municipal ticket processing, while supporting overall Business Processing functions as required. Responsibilities - Manage and process impound notices and garage liens, including: - Reviewing incoming documentation - Validating lien legitimacy - Coordinate with garages, vendors, and internal teams - Determining appropriate action based on cost-benefit and risk - Issuing payments, releases, or abandonment decisions in line with SOPs - Process consumer proposals and bankruptcy-related activities, including: - Reviewing incoming requests (email, Bankruptcy Highway) - Creating and maintaining cases in internal systems (CASS, Salesforce) - Supporting claim setup and follow-ups - Acting as backup support for bankruptcy files as required - Manage parking tickets and municipal infractions, including: - Identifying associated accounts and customers - Creating and maintaining accurate case records - Communicating with customers and issuing payments or responses - Maintaining documentation for audit and reporting purposes - Case & Workflow Management: - Manage assigned workload through case queues (e.g., WIPBIN, Salesforce) - Ensure all cases are actively progressed, followed up, and resolved within service standards - Maintain accurate documentation and updates within internal systems - Meet productivity and quality expectations aligned with operational priorities - Stakeholder Communication: - Liaise with internal teams (Customer Service, Recovery, Legal, Insurance) to support case resolution - Communicate with external stakeholders (dealers, municipalities, trustees, vendors, customers) - Explain processes, clarify documentation requirements, and manage time-sensitive or escalated requests - Risk & Compliance: - Ensure all activities are completed in accordance with internal policies, legal requirements, and established procedures - Identify and escalate complex, high-risk, or time-sensitive cases - Maintain audit-ready documentation and ensure compliance with regulatory requirements - Continuous Improvement: - Identify and recommend process improvements, including SOP enhancements, system updates, and risk mitigation opportunities - Operational Expectations: - Maintain schedule adherence in line with Workforce Management (WFM) requirements - Support team coverage and workload distribution as needed - Flexibility to work overtime as required to meet business needs - Other duties as assigned by supervisor Qualifications - Post-secondary education in Business Administration, Accounting, or related field, or equivalent work experience - 2–3 years of administrative, financial services, or operational experience - Bilingual (French/English) is mandatory - Strong attention to detail and organizational skills - Excellent verbal and written communication skills - Ability to manage multiple priorities in a fast-paced environment - Proficiency in Microsoft Office (Excel, Word, Outlook) - Attention to detail & accuracy - Time management & prioritization - Problem solving & analytical thinking - Communication & stakeholder management - Adaptability & flexibility - Ability to work independently & collaboratively - Develops and maintains good working relationships with members of the internal team and external stakeholders - Enjoys team-building approach of management and department - shares results Requirements - This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion) - This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill - Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes - Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request - Accommodations will take into account the applicant’s accessibility needs - If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331 Benefits - The salary range for this position is $50,800–$60,325 CAD annually. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set