Role Description The Bilingual Business Processing Representative supports Account Services by managing and performing a broad range of administrative and operational activities related to account maintenance, documentation processing, and customer support. The role ensures timely, accurate, and compliant handling of requests across multiple functional areas, contributing to operational efficiency, risk mitigation, and a positive customer and stakeholder experience. This position includes a primary focus on impound notices, consumer proposals (insolvency), and municipal ticket processing, while supporting overall Business Processing functions as required. Responsibilities - Manage and process impound notices and garage liens, including: - Reviewing incoming documentation - Validating lien legitimacy - Coordinate with garages, vendors, and internal teams - Determining appropriate action based on cost-benefit and risk - Issuing payments, releases, or abandonment decisions in line with SOPs - Process consumer proposals and bankruptcy-related activities, including: - Reviewing incoming requests (email, Bankruptcy Highway) - Creating and maintaining cases in internal systems (CASS, Salesforce) - Supporting claim setup and follow-ups - Acting as backup support for bankruptcy files as required - Manage parking tickets and municipal infractions, including: - Identifying associated accounts and customers - Creating and maintaining accurate case records - Communicating with customers and issuing payments or responses - Maintaining documentation for audit and reporting purposes - Case & Workflow Management: - Manage assigned workload through case queues (e.g., WIPBIN, Salesforce) - Ensure all cases are actively progressed, followed up, and resolved within service standards - Maintain accurate documentation and updates within internal systems - Meet productivity and quality expectations aligned with operational priorities - Stakeholder Communication: - Liaise with internal teams (Customer Service, Recovery, Legal, Insurance) to support case resolution - Communicate with external stakeholders (dealers, municipalities, trustees, vendors, customers) - Explain processes, clarify documentation requirements, and manage time-sensitive or escalated requests - Risk & Compliance: - Ensure all activities are completed in accordance with internal policies, legal requirements, and established procedures - Identify and escalate complex, high-risk, or time-sensitive cases - Maintain audit-ready documentation and ensure compliance with regulatory requirements - Continuous Improvement: - Identify and recommend process improvements, including SOP enhancements, system updates, and risk mitigation opportunities - Operational Expectations: - Maintain schedule adherence in line with Workforce Management (WFM) requirements - Support team coverage and workload distribution as needed - Flexibility to work overtime as required to meet business needs - Other duties as assigned by supervisor Qualifications - Post-secondary education in Business Administration, Accounting, or related field, or equivalent work experience - 2–3 years of administrative, financial services, or operational experience - Bilingual (French/English) is mandatory - Strong attention to detail and organizational skills - Excellent verbal and written communication skills - Ability to manage multiple priorities in a fast-paced environment - Proficiency in Microsoft Office (Excel, Word, Outlook) - Attention to detail & accuracy - Time management & prioritization - Problem solving & analytical thinking - Communication & stakeholder management - Adaptability & flexibility - Ability to work independently & collaboratively - Develops and maintains good working relationships with members of the internal team and external stakeholders - Enjoys team-building approach of management and department - shares results Requirements - This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion) - This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill - Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes - Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request - Accommodations will take into account the applicant’s accessibility needs - If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331 Benefits - The salary range for this position is $50,800–$60,325 CAD annually. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set