Homeland Language Services

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct. • Be always prepared to take notes during a call. • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical). • Go into internal professional training. • Be eager to get new professional certifications. • Communicate and report to your team leader.

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct. • Be always prepared to take notes during a call. • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). • Go into internal professional training. • Be eager to get new professional certifications. • Communicate and report to your team leader.

• Recruiting agents globally for language services in over 100 languages, focusing on over-the-phone interpreting, video remote interpreting, on-site interpreting, translation, transcription, and related services. • Interacting effectively with individuals from diverse backgrounds, cultures, and regions, demonstrating comfort with different English accents and proficiency in conducting video and phone meetings. • Conducting tests in English and Spanish. • Managing the onboarding process for new hires. • Ensuring accurate and up-to-date employee data. • Compiling and organizing candidate and agent data. • Ensuring HR compliance with company policies. • Collaborating with different company departments to achieve department and company goals. • Handling daily administrative and HR duties for the company.

• Brand awareness, positioning, style & mascot • Competitor and market research and analysis, competitor profiles • Advertising opportunities • Creation of marketing campaigns • Business campaigns • Annual & Quarterly Marketing Plan • Monthly reports with MKT KPI • All types of Communication: external - with current clients, and promotional campaigns for potential customers, community relations, press releases; internal – with the team, freelancers, interpreters & translators • Creation and gathering of ideas for the posts on LinkedIn, Facebook, Instagram, Twitter, YouTube, and TikTok • Creation of texts for the post, including a selection of hashtags • Supervising comments and messages • Controlling the analytics • Research on new social media platforms (Gab, Rumble, Parler) • Creation of the blog articles (finding the ideas, writing articles with SEO requirements (finding the information online, conducting the interviews with employees, gathering different types of information from the team with the help of questionnaires or personal communication), creation of pictures or infographics for it, publishing on the website, and sharing it on social media as a posting with exclusive text, link, and picture) • Updating the website pages with new text and pictures, and infographics with SEO requirements • SEO Strategies and Ongoing Action Plan • Landing Pages for Services Overview

• Maintain project, contractor, and client databases & files • Responsible for delivery of quality, timely, and profitable interpreting inquiries • Respond to requests from customers, associates, and management • Input new interpreter information into the database • Develop lasting relationships with clients • Collaborate with management team • Ensure timely delivery of high-quality interpreting inquiries • Demonstrate a commitment to professional education

• Provide technical support to interpreters, assisting with day-to-day issues related to internet connectivity, PC or headset setup, audio problems, and more. • Supervise and monitor Mattermost channels, ensuring technical issues are addressed promptly and without delay. • Collect and review system check pictures as part of the onboarding process for new hires. • Perform maintenance tasks on HLS’ servers to ensure optimal performance and reliability. • Set up emails and user profiles for our direct clients within the Boostlingo portal. • Ensure our company website remains up-to-date, online, and functioning correctly. • Provide technical assistance to clients through our HelpDesk line, resolving issues swiftly and effectively.

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct • Be always prepared to take notes during a call • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically) • Go into internal professional training • Be eager to get new professional certifications • Communicate and report to your team leader

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct. • Be always prepared to take notes during a call. • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). • Go into internal professional training. • Be eager to get new professional certifications. • Communicate and report to your team leader.

• answer calls in a professional manner, acting according to the Interpreter's code of conduct. • be always prepared to take notes during a call. • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). • go into internal professional training. • be eager to get new professional certifications. • communicate and report to your team leader.

• translate documents in various languages • work independently with project teams • maintain quality and accuracy of translations