HiringThing

Role Description As Partner Growth Manager, you will play a pivotal role in fueling the growth of our platform by sustaining and energizing our established partnerships. This role owns a portfolio of channel partners to create movement through active engagement, education, and growth. You will act as a trusted advisor to long-standing partners, maintaining strong relationships while proactively identifying opportunities for expansion. You'll directly contribute to company goals by balancing relationship health, partner education, and retention with a genuine drive to uncover growth through channel-led sales. This is a high-impact, cross-functional role responsible for cultivating long-term partner success and turning relationships into revenue. Key Responsibilities - Portfolio Management & Partner Health: - Own and manage a portfolio of established partners, using data and health scoring to prioritize outreach across the book of business. - Diagnose the root causes behind plateaued or disengaged partnerships, such as champion turnover, shifting priorities, or feature under-adoption, and build a tailored re-engagement plan for each. - Identify patterns across the portfolio and translate them into repeatable playbooks, scaling reactivation efforts rather than solving each account from scratch. - Growth & Expansion: - Identify and pursue cross-sell, upsell, and expansion opportunities within long-established partnerships, building the case for growth using partner performance and usage data. - Lead conversations that re-energize dormant accounts, introducing new features, use cases, or account structures that unlock renewed value. - Exercise judgment on when to push for expansion and when a partner needs support to prioritize long-term relationship health over short-term wins. - Identify and lead growth opportunities that contribute to revenue goals. - Retention & Partner Education: - Serve as a trusted advisor to established partners, maintaining strong relationships built on responsiveness, consistency, and follow-through. - Deliver ongoing education on new features, best practices, and platform updates to keep partners engaged and reduce the risk of stagnation or churn. - Monitor partner health and satisfaction on an ongoing basis, proactively addressing concerns or needs. - Pursue and lead regular check-ins with partner stakeholders to reinforce value and surface new opportunities. - Cross-Functional Collaboration: - Work closely with leadership and cross-functionally across departments to align on partner strategy and priorities across the portfolio. - Partner with the net-new-focused Partner Success Manager to ensure smooth, eventual hand-offs of maturing accounts into this portfolio. Qualifications - Experience in partnership management, account management, or B2B sales, ideally within SaaS or a channel-based model. - Proven ability to manage a large portfolio of accounts (30+) with a structured approach to prioritization. - Strong track record of reviving stalled or disengaged relationships, not just growing healthy ones. - Comfortable running product demos and communicating technical concepts without over-engineering conversations. - Demonstrated ability to drive measurable business outcomes. - Excellent written and verbal communication skills, including experience presenting to senior leadership. - CRM proficiency and strong organizational habits for documentation and reporting. - Experience in the ATS, HR tech, or related SaaS ecosystem is a plus. Benefits - 401(k) plan with regular and Roth options available. - $100/month telecom reimbursement. - Up to $50/month fitness reimbursement. - Comprehensive healthcare benefits. - Opportunity for professional development. - Open PTO policy. - Participation in employee stock option plan. - 9 annual paid holidays for full-time employees. - Fully remote environment. - Company equipment provided. - $85k - $100k OTE. - Base salary: $85k. - Commission: $15k targeted comp.