Hiring Our Heroes

Role Description Zermount Inc. is seeking a Scrum Master who can drive Agile excellence and empower teams to deliver high-quality products and services to our government clients. As a Scrum Master on our project, you will: - Coach and guide cross-functional teams through Scrum events. - Remove impediments and foster a culture of continuous improvement. - Partner with stakeholders at all levels to align priorities and drive decision making. - Translate complex requirements into actionable sprint goals that deliver measurable outcomes. - Champion Agile best practices and elevate team performance through coaching, mentoring, and data-driven retrospectives. - Balance Business as Usual operational demands with strategic initiatives. - Build trust, resolve blockers, and inspire high performance. - Help teams navigate ambiguity and deliver results in a fast-paced environment. Qualifications - Prior experience on a scrum team. - Knowledge of scrum and agile techniques. - Strong communication, interpersonal, and mentoring skills. - Technical knowledge of complex enterprise IT systems. - Ability to work with and lead a team. - Experience communicating effectively, both oral and written, with technical, non-technical, and executive-level customers. - Knowledge in risk assessment methodologies. - Experience with cloud-based environments and technologies is preferred. - Excellent communication skills, with the ability to explain complex concepts in a clear, concise manner. - Strong problem-solving skills, proactive attitude towards identifying potential issues and implementing solutions. - The ability to organize and motivate a project team. Requirements - Expertise in Agile frameworks and methodologies including Scrum, Kanban, and hybrid approaches. - Advanced proficiency in Agile project management tools including Jira for sprint management, backlog refinement, velocity tracking, and delivery metrics reporting. - Experience with Power BI or similar dashboarding tools for data-driven retrospectives and program visibility. Preferred Qualifications - Experience coaching teams through Agile adoption and transformation. - Certifications such as PSM, PSPO, CSM, SAFe, PMI-ACP, PMP, or ITIL. - Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices. - Experience in regulated, compliance-driven, or governance-heavy environments. - Data visualization and reporting experience (Power BI or similar dashboarding tools). - Planning and managing IT projects. Competencies - Agile Coaching & Facilitation. - Impediment Resolution & Risk Assessment. - Communication & Facilitation. - Continuous Improvement & Process Optimization. - Mentorship & Coaching. - Program & Project Management. - Innovation & Process Improvement. - Stakeholder Collaboration. Education and Certifications - Master's degree preferable but professional experience is permitted. - Bachelor's degree and 4 years of product or project development experience, and 3 years of project development experience on an Agile Team or an equivalent combination of education and work experience. - At least one of the following Agile certifications: Agile Scrum Master, Agile Project Manager, Agile Scrum Professional. Clearance Level - Public Trust. Work Location - Remote work authorized; travel may be required to client location in Alexandria, VA. Hours of Operation - Business Hours: 8:00 am EST - 4:30 pm EST. Reporting Structure - Reports to: USPTO Program Manager.

Role Description The ServiceNow Developer designs, configures, develops, and implements robust solutions on the ServiceNow enterprise platform to meet complex business requirements. This role focuses on: - Automating workflows - Integrating systems - Optimizing IT and business processes to improve efficiency As a core platform expert, the developer transforms manual, siloed operations into seamless, automated digital workflows that enhance the user experience across the entire organization. The ServiceNow Developer must have experience with the ServiceNow Integration Hub and the Jira Spoke component. Qualifications - Bachelor's degree in computer science, Information Systems, or a related field (or equivalent professional experience) - 5+ years of hands-on experience as a ServiceNow Developer, specializing in platform customization and script creation - Proven track record working within an Agile/Scrum team environment - Excellent communication, presentation, and coaching skills - Ability to translate complex business requirements into clear, accessible content - ServiceNow Certified System Administrator (CSA): Required - ServiceNow Certified Application Developer (CAD): Highly preferred (or a commitment to obtain it within the first 6 months) Requirements - Clearance Level: Public Trust Work Location - Remote Hours of Operation - 8am – 5pm

Role Description Zermount, Inc has a requirement for an ISSO PM who will support our client by providing project management and Information Security expertise for our ISSO Team. The ISSO PM is expected to provide advisory in securing enterprise information and systems, by determining security requirements; planning, designing, implementing, and testing systems and security technologies; developing security standards, policies, and procedures; and mentoring team members. The ISSO Program Manager serves as the senior cybersecurity lead responsible for managing all security compliance, RMF activities, and continuous monitoring for all systems within the client's enterprise while also providing full lifecycle program management support. This role integrates IT and Information Security subject matter expertise with project management responsibilities to ensure secure, compliant, and mission-aligned delivery for our federal client. The ISSO PM manages security operations, reporting, deliverables, stakeholder communication, resources, schedules and technical oversight of cybersecurity governance, risk, and compliance (GRC) activities to meet agency and contract requirements. Duties & Responsibilities - Provide day-to-day management of the ISSO Team, develop project schedules, reports, and briefings in accordance with the contract requirements. - Provide primary accountability to ensure the task orders receives the appropriate support and resources required to deliver quality results. - Provide strategic direction, vision, leadership, and management to the team(s) assigned to the task order. - Contribute to organizational direction through regular involvement with client leadership and team members. - Maintain productive and effective client relationship with the most senior levels of the client organization. - Manage numerous project schedules simultaneously. - Develop, maintain and update project management plans, project schedules, and an Integrated Master Schedule (IMS). - Develop, maintain and update Quality Assurance Surveillance Plans (QASP). - Conduct assessments of threats and vulnerabilities, determine deviations from acceptable configurations, enterprise, or local policy, assess the level of risk, and develop and recommend appropriate mitigations. - Ensure ISSO team meets contract requirements and client established KPI's and performance metrics. - Provide risk analysis for vulnerabilities, incidents and change requests and advise on the impact of new or changing applicable federal policy changes. - Conduct research and present analyses to evaluate and/or determine emerging industry technology trends, government agency best practices, and security issues. - Determine security requirements by evaluating strategies / requirements; research IT security standards; conduct security and vulnerability analyses and risk assessments; review architecture/platform; identify integration issues; prepare cost estimates. - Provide expertise and guidance to OCIO on DevSecOps / secure development, operational systems, and enhancements in support of the client's mission. - Assist business owners, system owners, and system engineers with selecting and implementing controls that maintain a high level of security and protect patron privacy. - Monitor and ensure compliance with standards, policies, and procedures; support IR activities; develop and conducting training programs. - Prepare security reports by collecting, analyzing, and summarizing data and trends. - Enhance company and client's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. - Lead ISSOs for assigned systems in accordance with NIST RMF, FISMA, agency policy, directives, Zero Trust and cybersecurity requirements. - Ensure quality requirements are met for system security documentation development and maintenance, including SSPs, Security Assessment Packages (SAP), SARs, POA&Ms, and continuous monitoring artifacts. - Ensure all systems maintain ongoing authorization by implementing continuous monitoring, monthly artifact updates, vulnerability remediation, log review oversight, and risk tracking. - Collaborate with technical teams to ensure security requirements are incorporated into system design, enhancements, and operational changes. - Support audit readiness, respond to IG/OIG inquiries, and manage external assessment requests. - Provide expert guidance on NIST SP 800-53, 800-37, 800-30, 800-137, 800-61, Zero Trust Architecture (800-207), and CISA Zero Trust Maturity Model. - Manage project risks, issues, dependencies, timelines, and reporting across the lifecycle. - Prepare and deliver weekly, monthly, and quarterly program status reports, dashboards, and executive briefings. Qualifications - Must have at least 7 years of experience managing IT Security programs for a minimum of 5000+ users, 10,000+ assets, and numerous tools. - Must have at least 5 years of experience leading teams, minimally, of 10 direct reports; and developing, implementing, and managing project schedules. - Must have the ability to manage multiple projects, work under pressure and tight deadlines, work independently, and work in a team environment. - Must have the ability to effectively communicate both orally (in common English narration) and in writing (to include technical documentation). - Possess the ability to explain and breakdown technical details, and solutions to executive management and non-technical parties - ability to explain the true business impact. - Good understanding of network protocols, design, and operations. - Strong analytical skills and efficient problem solving. - Experienced writing security related procedures and guidelines. - Experience with NIST Special Publications and guidance. - Excellent report development and presentation skills. - Strong problem solving and analysis skills, self-motivated, and able to work and communicate in a team environment. - Proficient in Microsoft® Office suite to include Project, and other office automation products. Education - Minimum of Bachelor's degree in Computer Science, IT, Engineering, or similar fields. Years of experience will be taken into consideration, in place of a degree. Certifications - Must have a minimum of one (1) IT Security certification at the IAM III Level referenced in the Department of Defense Approved 8570 Baseline list. - Additional certifications preferred are: PMI PMP; and ITIL. Clearance - Public Trust. - Must be a United States citizen. Work Location and Hours - Location: Primary location is Zermount HQ (Arlington, VA) and Washington, DC. Remote is authorized. Occasional travel to the primary location may be required. - Core Hours: 8:30 am ET - 5:30 pm ET.