Help for Heroes

Title: Legacy Case Officer Location: Remote with occasional travel to Downton and London Job Description: Salary£30,255 - £37,732 per annum LocationRemote with occasional travel to Downton and London This is a Permanent, Full Time vacancy that will close in 11 days at 23:59 BST. The Vacancy Legacy Case Officer Salary: £30,255 - £37,732 per annum Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed) Hours: Full time, 35 hours per week Contract: Permanent We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service. Please see below for more information on what just might be your future role. About the Role Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them. The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases. It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available. This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office or London for meetings About You You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support. You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector. As an individual: - You are confident and able to work autonomously - You are empathetic and sensitive when helping bereaved families - You have strong attention to detail - You are great at prioritisation and time management - And you are passionate about legacy fundraising You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage. You are also comfortable staying away from home overnight on occasion, when required to support events or team activities. About the Team This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives. The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries. In return we can offer you: - Belonging to a team who make a difference to our community and value equality, diversity and inclusion. - 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! - Opportunity to buy and sell up to 5 days annual leave per year. - Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. - 3 volunteer days per year to support the Help for Heroes community. - A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. Closing date: 31st May 2026 Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June We reserve the right to close this vacancy early if we receive a high number of strong applications. We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. About Us Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve. Our Values Innovative Collaborative Authentic Resourceful Energetic

Role Description We’re looking for a Senior Creative Lead to shape, elevate, and innovate all creative output across Help for Heroes ensuring our content is powerful, consistent, and rooted in purpose. As our Senior Creative Lead, you will oversee and guide all creative output across the organisation. You’ll be the strategic and creative force behind our multi‑channel content - from social to video, print, radio, TV, and influencer‑led campaigns - ensuring every touchpoint feels consistent, impactful and aligned to our mission. You’ll lead a multidisciplinary team of videographers, copywriters, designers and our Content and Production Managers, helping them deliver their best work while ensuring we push boundaries, embrace innovation, and build a powerful bank of evergreen assets that maximise efficiency and influence. What you’ll do - Own the creative and content strategy, ensuring it aligns with organisational goals, our brand platform and audience needs. - Lead and inspire an in‑house creative team, championing fresh ideas and high‑quality storytelling that drives engagement. - Provide creative direction for all major campaigns such as Remembrance and Armed Forces Day. - Use performance insight and audience data to refine and improve creative effectiveness. - Work closely with teams across the organisation to create unified, impactful content across every channel. This is a role where creativity, leadership and clear strategic thinking come together - and where your work will have meaningful, real‑world impact. Qualifications - Significant experience leading creative teams to deliver high impact content. - Strong understanding of how to build successful content across multiple channels (TV, Social, Print, radio etc). - Confident using audience insight, data, and performance metrics to guide creative decisions. - Excellent project and stakeholder management skills, with experience commissioning agencies. - A portfolio that shows creative judgment, innovation, and work that moves people to act. - Experience in the charity sector, animation, emerging content formats, or customer journey mapping is a bonus. Benefits - Belonging to a team who make a difference to our community and value equality, diversity and inclusion. - 29 days’ annual leave plus 8 bank holidays, regardless of service - plus your birthday off to celebrate! - Opportunity to buy and sell up to 5 days annual leave per year. - Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. - 3 volunteer days per year to support the Help for Heroes community. - A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. Company Description Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Veterans Community Occupational Therapist, you will: - Provide community-based occupational therapy input to veterans, supporting their physical health, independence and day-to-day functioning. - Work with veterans and, where appropriate, their families and support networks to assess needs and identify practical, person-centred solutions. - Support veterans to navigate healthcare and support pathways, promoting independence and wellbeing. - Work collaboratively as part of a multidisciplinary team alongside Community Nurses and other professionals. - Contribute to education, outreach and engagement activity to support the Armed Forces Community. Qualifications - Registered Occupational Therapist. - More than two years’ experience. - Understanding of and empathy with the requirements of veterans and their families. Requirements - Full time, 35 hours per week. - 12-months FTC. - Remote working covering Northern Ireland. Benefits - 29 days’ annual leave plus 8 bank holidays, plus your birthday off. - Opportunity to buy and sell up to 5 days annual leave per year. - Free health scheme from day one, including discounts on dental, opticians, massages, and more. - 3 volunteer days per year to support the Help for Heroes community. - A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. - Discounts on branded clothing, including a free Help for Heroes hoody when you complete your induction. Company Description At Help for Heroes, we help the Armed Forces community live well after service. Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Our support gives people the skills, confidence and knowledge to make a success of life after service. Help for Heroes believes those who serve our country deserve support when they’re wounded. The Charity helps them, and their families, to recover and get on with their lives.

Role Description We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you. As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections. You will: - Identify the strengths, passions, and interests within the AFC. - Foster meaningful connections with the wider community. - Utilise these connections to create meaningful and sustainable outcomes. Qualifications - A Community Development qualification and/or transferable Community Development skills and experience. - A basic understanding of the Asset-Based Community Development approach (ABCD) is required; however, full support and development of this practice and our internal ways of working will be provided. - Strong communication and interpersonal skills, with the ability to build relationships that drive action. - A track record of successful collaboration with internal and external partners and stakeholders. - Effective and efficient organisational and IT skills. Requirements - The successful candidate will need to be based within a 30-minute commute of their allocated locality. - There is a requirement to travel regularly across the wider area (travel expenses covered). - The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes. - Occasional travel to other UK locations for meetings and events may be required. - The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. - Flexibility is essential, as regular evening and weekend work will also be required. - The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check. Benefits - Belonging to a team who make a difference to our community and value equality, diversity, and inclusion. - 29 days’ annual leave plus 8 bank holidays, regardless of service - plus your birthday off to celebrate! - Opportunity to buy and sell up to 5 days annual leave per year. - Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. - 3 volunteer days per year to support the Help for Heroes community. - A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. Company Description Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.