Kaleido

• Providing multilingual, industry-leading customer service, troubleshooting, and technical support to our Kaleido users. • Answer calls from our partners in France—particularly Home Care Providers and distributors (Prestataires)—and represent Kaleido as a brand ambassador. • Ensure every interaction is handled with empathy, actively listening to concerns and resolving as many issues as possible with a positive and professional attitude. • Respond to emails and social media inquiries from (potential) customers and our partners. • Handle second-level complaints for different countries and ensure information is complete for our investigation department. • Be an expert in transferring product knowledge to our partners. • Support complaint reporting and facilitate the legal and regulatory controls required for a medical device. • Work with the sales team to help onboard new users by researching and qualifying leads from digital campaigns, conferences, referrals, etc.

• Du baust nachhaltige wissenschaftliche Beziehungen zu Key Opinion Leaders, Diabetolog:innen, Diabeteszentren und Fachgesellschaften auf und pflegst diese auf Augenhöhe. • Du führst den wissenschaftlichen Peer-to-Peer-Dialog zu Insulinpumpentherapie, AID-Systemen und der klinischen Evidenz rund um Kaleido. • Du identifizierst, bewertest und begleitest Investigator-Initiated Studies (IIS) sowie Real-World-Evidence-Projekte. • Du übersetzt komplexe klinische Daten in verständliche, zielgruppengerechte Inhalte für interne und externe Stakeholder. • Du schulst und befähigst interne Teams (Sales, Marketing, Customer Support) zu medizinisch-wissenschaftlichen Inhalten rund um Kaleido und die Diabetestherapie. • Du lieferst strukturiertes Insight-Feedback aus dem Markt an Medical Affairs, R&D und das internationale HQ und trägst so aktiv zur Weiterentwicklung unserer Lösungen bei. • Du arbeitest eng mit dem Country Director Germany, dem Commercial Team und Medical Affairs HQ zusammen – unter strikter Wahrung der medizinisch-wissenschaftlichen Unabhängigkeit. • Du konzipierst und hältst wissenschaftliche Fachvorträge bei Kongressen, Symposien und Fortbildungsveranstaltungen und leitest Advisory Boards mit relevanten KOLs der Diabetes-Community.

• You will be the primary contact and trainer for medical professionals, conduct product trainings, and confidently instruct on the safe use of Kaleido • You will support patients and practice teams during the onboarding phase and ensure a smooth user experience • You will provide clinical expertise to support the account management team during the sales process • You will professionally present Kaleido at trade shows, conferences and continuing education events • You will systematically collect market feedback and bring improvement suggestions into our product development • You will work closely with Sales, Support and Marketing as part of an interdisciplinary team with a shared vision

• You are communicative, customer-focused and want to work in an environment that values innovation, diversity and team spirit? • As an Account Manager (m/f/d) you will join a dedicated field team that establishes Kaleido in the market and excites patients, physicians and healthcare professionals — whether you have industry experience or are a motivated career changer with a medical or sales-related background. • You will engage physicians, clinical staff and patients with Kaleido and build long-term relationships • You will identify market potential and implement targeted sales strategies • You will confidently present our system, conduct product training and provide technical guidance • You will represent ViCentra at trade shows, conferences and specialist events • You will work closely with colleagues from Marketing, Service and Clinical Support to ensure a strong customer experience • You will provide valuable market feedback and actively contribute to the further development of our solutions

• Answering calls from our distributor and customers, mainly from Germany, you will act as a brand representative of Kaleido, ensuring we empathetically listen and solve as many issues as possible with a smile on our face. • Answering emails and Social Media inquiries from (potential) customers and our distributors. • Handle second level complaints for Germany and making sure that information is complete for our investigation department. • Be an expert in transferring product knowledge to our customers. • Support complaint reporting and facilitating the legal and regulatory controls required of a medical device. • Presenting and delivering information to potential clients and providing onboarding training to our new customers. • Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.

• You take responsibility for the sales targets in your region and lead a committed team of Account Managers and Clinical Product Specialists. • You lead, coach and motivate your team to ensure sales conversations with diabetologists are successful and shared goals are achieved. • You plan, coordinate and manage all field activities in your region — with a focus on revenue growth and market penetration. • You analyze regional KPIs, derive actions and continuously develop your sales territories. • You work closely with the national sales leadership to implement strategies effectively and ensure target attainment.