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Client Service Representative

Location

United States

Posted

79 days ago

Salary

$15 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Client Service Representative

GRT Financial

Role Description G.R.T. Financial is seeking a compassionate and responsible Client Service Representative to help answer questions related to consumer debt and their program. - Takes incoming telephone calls from clients - Makes outbound calls to clients providing updates and answering questions - Responds appropriately to client concerns and questions - Delivers accurate descriptions of product and/or service to clients - Navigates computer systems to properly assist the customer and locate customer data or other electronic information - Accurately documents client comments and status updates in CRM system - Coordinates with other departments to request and provide client assistance as necessary - Maintains a high level of service with clients and meets performance targets - Develops and maintains a productive working relationship with team members - Maintains a strong attention to detail Qualifications - Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every client - Intermediate typing and math skills to meet production needs of the position - Exceptional verbal, written and interpersonal communication skills - Experience in F.D.C.P.A. Guidelines a plus - History of excellent time and attendance - Collections experience a plus Requirements - Ability to communicate both verbally and in written format at a high level - Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization - Intermediate skills in Microsoft Word and Excel - General knowledge of Microsoft Windows and Outlook Benefits - $15/hr. paid weekly - Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment) - 401k/Retirement Benefit Options (See Summary Plan Description) - Paid vacation in accordance with the Company PTO Policy - 100% company covered life Insurance - 100% company covered Short/Long-Term Disability - Flexible spending accounts - Employee Assistance Program (EAP)

Job Requirements

  • Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every client
  • Intermediate typing and math skills to meet production needs of the position
  • Exceptional verbal, written and interpersonal communication skills
  • Experience in F.D.C.P.A. Guidelines a plus
  • History of excellent time and attendance
  • Collections experience a plus
  • Ability to communicate both verbally and in written format at a high level
  • Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
  • Intermediate skills in Microsoft Word and Excel
  • General knowledge of Microsoft Windows and Outlook

Benefits

  • $15/hr. paid weekly
  • Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
  • 401k/Retirement Benefit Options (See Summary Plan Description)
  • Paid vacation in accordance with the Company PTO Policy
  • 100% company covered life Insurance
  • 100% company covered Short/Long-Term Disability
  • Flexible spending accounts
  • Employee Assistance Program (EAP)

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