• Answer incoming calls and direct them to the right departments • Accurately schedule appointments, consultations, and surgeries in Athena • Register new patients and input detailed demographic and insurance information • Confirm appointments and verify insurance coverage • Educate patients on pre-visit protocols, paperwork, and appointment details • Take and route messages from patients, physicians, and pharmacies • Coordinate scheduling for multiple physicians and locations • Provide backup front office support and contribute to overall workflow • Reach out to new patients with a friendly welcome call

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Opportunity: The Scheduling Specialist is responsible for performing scheduling duties for Diagnostic Services patients. Scheduling Specialists are to perform these functions while meeting the mission and of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization. This position pays between $15.75-20.90/hour based on experience Job Responsibilities: - Scheduling and pre-registering patients for the appropriate procedures based on physician's orders - Selecting accurate medical records for patient safety - Providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, while providing excellent customer service - Point of Service collections and financial counseling functions as appropriate - Other job related duties as required by their supervisor, subject to reasonable accommodation Required Education: - High School Diploma, GED, or Equivalent Experience Employment Qualifications: - Certified Revenue Cycle Representative (CRCR) required within 9 months of hire Experience we Love: - 1-3 years' work experience - 2 years’ experience in a healthcare related position. - Experience working with insurance companies and/or pre-authorizations required. - Patient Access experience with managed care/insurance, formal typist with a minimum of 35 WPM, intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems and use of dual screens. Able to multitask and work individually while applying critical thinking skills. - Customer Service experience highly preferred. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

Role Description Trillium Health Resources has a career opening for a Complex Transitional Care Nurse to join our team! The Complex Transitional Care Nurse is responsible for providing Complex Care Coordination targeting those with chronic, unresolved or complex physical, behavioral health and social determinant needs. This includes providing care planning with foundations in national evidence based and informed standards to do whole person care. The Complex Transitional Care Nurse completes required documentation/paperwork/tasks in a software platform according to timelines. On a typical day, you might: - Complex care coordination to assigned individuals who may have identified needs with mental health, physical health, co-occurring, co-morbid or multi-morbid conditions. - Collaborate with Internal Staff across discipline/teams (Care Coordinators, Clinicians, OT, COTA, Housing Specialists, Peers, etc.) to facilitate integrated care. - Monitor the Care Plan (physical, behavioral health and social determinant concerns), service delivery and health and safety of the members. - Perform clinical functions of discharge/transition planning and diversion including clinical interviewing; obtaining and reviewing clinical records; identifying potential treatment needs; assessing barriers to treatment and recommending solutions; and assessing general health needs and recommending referrals. - Provide education about all available services and natural and community supports, treatment options, diagnosis, etc. Qualifications - Fully licensed by the North Carolina State Board of Nursing as a Registered Nurse (RN) with a minimum of one (1) year experience as a Registered Nurse. - Must have a valid driver’s license. - Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, and Richmond. - Must be able to travel within catchment as required. Requirements - Experience working with BH/MH/SU/IDD population. - Knowledge of QM, UM procedures as well as experience in using data analytics for population health management. - Experience assessing and coordinating care for members in adult care homes, family care homes, home residence or other settings. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Access Representative I - ED, Remote Location Cleveland Facility Cleveland Clinic Main Campus Department Remote Registration-Main Campus Hospital Job Code U99943 Shift Nights Schedule 9:30pm-6:00am Job Summary Job Details **Applicants must reside in the Cleveland, Ohio area Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Caregivers in the Patient Registration Area are the first point of contact for many of Main Campus’ patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. This is a remote position with on-site training held at Cleveland Clinic Main Campus. A caregiver in this position works full-time, 9:30pm to 6:00am with weekend (Saturday and Sunday) and holiday rotations. A caregiver who excels in this role will: - Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. - Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. - Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. - Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. - Complete questionnaires to assist departments with preparing for patients. - Utilize the screening tool for self-pay patients to determine any possible payer source. - Refer patients to financial counselors. - Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). - Obtain, scan and index physician orders. - Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED - Minimum of 2 years of experience in a customer facing role with in person or phone contact. An Associates degree may substitute for up to one year of the stated experience. - A Bachelors degree my substitute for up to two years of the stated experience - Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year - Excellent customer service skills Preferred qualifications for the ideal future caregiver include: - Ability to handle high urgency and fast paced environments Physical Requirements: - Ability to communicate and exchange accurate information. - Ability to perform work in a stationary position for extended periods. - Ability to work with physical records or operate a computer or other office equipment. - In some locations, ability to travel throughout the hospital system. - In some locations ability to move up to 25 lbs. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.