Greenshades Software

• Manage and process payroll tax filings across federal, state, and local jurisdictions with accuracy and on-time delivery. • Research and interpret payroll tax regulations, staying current with legislative changes and advising clients accordingly. • Perform tax account reconciliations, identify discrepancies, and resolve issues in a timely manner. • Respond to tax agency notices, conduct root-cause analysis, and coordinate responses on behalf of clients. • Serve as an escalation resource for junior representatives on complex payroll tax issues. • Collaborate with internal teams including implementation, support, and product to resolve client concerns. • Maintain accurate records and documentation in compliance with company standards and regulatory requirements. • Other duties as assigned.

Summary The Managed Payroll Services Representative plays a pivotal role in ensuring client satisfaction and company growth. Your expertise in payroll processes, exceptional communication skills, and ability to manage complex accounts will be instrumental in delivering high-quality payroll services, addressing client needs, and fostering long-term partnerships. Responsibilities Client Relationship Management - Serve as the primary point of contact for assigned clients, developing and nurturing strong relationships to understand their unique payroll needs and expectations. Service Delivery - Oversee and ensure the smooth and accurate delivery of payroll managed services to clients, adhering to agreed-upon timelines and quality standards. - Payroll Processing: Oversee the end-to-end payroll process for assigned clients, ensuring accurate and timely processing of payroll data, including salary adjustments, benefits, deductions, and timekeeping records. - Payroll Reconciliation: Perform regular audits and reconciliations to validate payroll accuracy, addressing any discrepancies promptly. Issue Resolution - Proactively identify and address client concerns or issues, providing timely and effective solutions to maintain client satisfaction and retention. - Cross-Functional Collaboration - Collaborate with internal teams, including payroll specialists, HR, finance, and IT, to ensure seamless service delivery, troubleshoot issues, and implement process improvements. Account Growth and Expansion - Identify opportunities to upsell and cross-sell additional payroll services and solutions based on clients' evolving needs, contributing to revenue growth. Compliance and Regulations - Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations. - Tax Filing Review: Review and verify all payroll-related tax filings, including federal, state, and local taxes, ensuring compliance with applicable regulations. Reporting and Analysis - Provide regular reports on service performance, client feedback, and key metrics to management, while analyzing data to identify trends and areas for improvement. - Reporting: Generate and deliver comprehensive payroll reports to clients, covering payroll summaries, tax withholdings, deductions, and other relevant data as required. Compliance Assurance - Ensure all payroll processes are in adherence to local labor laws, tax regulations, and other statutory requirements. - Compliance Reporting: Prepare and submit required compliance reports to relevant authorities, such as tax agencies or labor departments. Escalation Management - Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance. Payroll Software Management - Oversee the utilization and optimization of payroll software, collaborating with the IT team to address any technical issues or software upgrades. Recordkeeping - Maintain accurate and organized payroll records and documentation, ensuring data confidentiality and accessibility for auditing purposes. Proactive Communications - Keep clients informed of any changes in payroll laws, regulations, or policies that may impact their business and payroll processes. Qualifications - High School Diploma, GED, or Payroll Certification or equivalent work experience - Proven experience in payroll management and client relationship management. - Knowledge of payroll processes, tax regulations, and compliance requirements is preferred - Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. - Strong problem-solving and analytical abilities. - Proficiency in using payroll software and Microsoft Office Suite. - Detail-oriented mindset with the ability to manage multiple client accounts effectively. - Ability to adapt to changing technologies and industry trends. This is a remote position

The Sales Account Executive is responsible for building and nurturing relationships with prospects, clients, and partners. They play a crucial role in expanding our market presence and achieving sales targets for new and add-on sales. Key Responsibilities Sales & Business Development - Meet or exceed assigned sales goals for new and add-on sales.  - Identify and develop new business opportunities.  - Respond to and follow up on internal and external sales leads.  - Conduct impactful online and in-person solution demonstrations to prospects, clients, and partners.  Relationship Management - Manage and promote the Greenshades Partner Program with existing partners and establish new partner relationships.  - Maintain and develop existing and new client relationships through planned account support, including outbound calls, email campaigns, and event attendance.  - Field and resolve client or partner concerns and issues.  ​​​​​​​Greenshades Solution & Industry Knowledge - Develop and maintain a strong working knowledge of Greenshades Software to effectively answer questions and provide demonstrations and training.  - Acquire and maintain a basic understanding of payroll, tax, and HR requirements relevant to current Greenshades Software solutions.  Reporting & Strategy - Report on activities and provide relevant metric information.  - Contribute to market research, competitor analysis, and client surveys.  - Collaborate with internal teams to aid business and organizational development.  Skills & Qualifications - College Degree or equivalent work experience is required.  - Documented experience of strong over-performance in quota bearing roles.   - Excellent communication and interpersonal skills to build and maintain strong professional relationships.  - Demonstrated ability to effectively conduct stakeholder meetings.  - A self-starter mentality with the drive to work independently and take ownership of outcomes — no handholding required. - Strong critical thinking skills with the ability to understand complex client needs and craft thoughtful, tailored solutions. - A team-first attitude and a genuine commitment to raising the bar - for yourself, your teammates, and the clients you serve. - Solid understanding of the HCM/Payroll industry, solutions, and processes (preferred). - Knowledge and application of sales methodologies such as SPICED, Winning by Design, Challenger, MEDDIC and/or Force Management to drive sales success.   - Highly organized with strong attention to detail and a commitment to quality work.  This is a remote position.

Summary The Managed Payroll Services Representative plays a pivotal role in ensuring client satisfaction and company growth. Your expertise in payroll processes, exceptional communication skills, and ability to manage complex accounts will be instrumental in delivering high-quality payroll services, addressing client needs, and fostering long-term partnerships. Responsibilities Client Relationship Management - Serve as the primary point of contact for assigned clients, developing and nurturing strong relationships to understand their unique payroll needs and expectations. Service Delivery - Oversee and ensure the smooth and accurate delivery of payroll managed services to clients, adhering to agreed-upon timelines and quality standards. - Payroll Processing: Oversee the end-to-end payroll process for assigned clients, ensuring accurate and timely processing of payroll data, including salary adjustments, benefits, deductions, and timekeeping records. - Payroll Reconciliation: Perform regular audits and reconciliations to validate payroll accuracy, addressing any discrepancies promptly. Issue Resolution - Proactively identify and address client concerns or issues, providing timely and effective solutions to maintain client satisfaction and retention. - Cross-Functional Collaboration - Collaborate with internal teams, including payroll specialists, HR, finance, and IT, to ensure seamless service delivery, troubleshoot issues, and implement process improvements. Account Growth and Expansion - Identify opportunities to upsell and cross-sell additional payroll services and solutions based on clients' evolving needs, contributing to revenue growth. Compliance and Regulations - Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations. - Tax Filing Review: Review and verify all payroll-related tax filings, including federal, state, and local taxes, ensuring compliance with applicable regulations. Reporting and Analysis - Provide regular reports on service performance, client feedback, and key metrics to management, while analyzing data to identify trends and areas for improvement. - Reporting: Generate and deliver comprehensive payroll reports to clients, covering payroll summaries, tax withholdings, deductions, and other relevant data as required. Compliance Assurance - Ensure all payroll processes are in adherence to local labor laws, tax regulations, and other statutory requirements. - Compliance Reporting: Prepare and submit required compliance reports to relevant authorities, such as tax agencies or labor departments. Escalation Management - Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance. Payroll Software Management - Oversee the utilization and optimization of payroll software, collaborating with the IT team to address any technical issues or software upgrades. Recordkeeping - Maintain accurate and organized payroll records and documentation, ensuring data confidentiality and accessibility for auditing purposes. Proactive Communications - Keep clients informed of any changes in payroll laws, regulations, or policies that may impact their business and payroll processes. Qualifications - High School Diploma, GED, or Payroll Certification or equivalent work experience - Proven experience in payroll management and client relationship management. - Knowledge of payroll processes, tax regulations, and compliance requirements is preferred - Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. - Strong problem-solving and analytical abilities. - Proficiency in using payroll software and Microsoft Office Suite. - Detail-oriented mindset with the ability to manage multiple client accounts effectively. - Ability to adapt to changing technologies and industry trends. This is a remote position

• Meet or exceed assigned sales goals for new and add-on sales. • Identify and develop new business opportunities. • Respond to and follow up on internal and external sales leads. • Conduct impactful online and in-person solution demonstrations to prospects, clients, and partners. • Manage and promote the Greenshades Partner Program with existing partners and establish new partner relationships. • Maintain and develop existing and new client relationships through planned account support, including outbound calls, email campaigns, and event attendance. • Field and resolve client or partner concerns and issues. • Develop and maintain a strong working knowledge of Greenshades Software to effectively answer basic questions and provide demonstrations and training. • Report on activities and provide relevant metric information. • Collaborate with internal teams to aid business and organizational development.