Gooseneck Implement

Role Description Hired at Gooseneck Implement with the intention of entering or receiving education through the John Deere Ag Tech Virtual Program, hosted by Arkansas State University - Beebe. Will require direction or guidance from the Service Manager, Shop Foreman, or senior technicians. This program runs in conjunction with the John Deere Ag Tech program, incorporating one day of online classes each week and four days each week of hands-on work in a Gooseneck Implement service department. After graduation, employee may receive a permanent assignment outside of the store they received their education. Responsibilities - Actively participates in project assignments centered around service-related activities at the dealership. - Employee will work at dealer location full-time while attending school online through Arkansas State University - Beebe. - Works with and shadows selected personnel to gain experience in service department. - Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products. - Participates in Service EDUCATE Training programs required for the development of skills and knowledge. - Maintains current knowledge of John Deere and competitive products. - Follows all safety rules and regulations in performing work assignments. - Completes all reports and forms required in conjunction with work assignments. - Accounts for all time on a timecard and for all material used in performing assigned duties. Qualifications - High School Diploma or equivalent experience required. - Meets the admission requirements set by Arkansas State University – Beebe. - Pursuing AAS Degree in John Deere Tech program. - Maintain at least a 2.0 grade point average while in the program. - Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures. - Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment. - Ability to operate vehicles and equipment used for diagnostic purposes. - Proficient oral and written communication skills. - Ability to lift at least 75 lbs. repeatedly. - Valid driver’s license is required.

Regional Field Technician About Us At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers. About the Position Department: Service Reports to: General Manager Supervises: None Purpose The Regional Field Technician independently performs diagnostics and repairs on equipment at customer locations within an assigned territory, using a mobile service vehicle. This role requires a strong work ethic, efficiency, and the ability to work with minimal supervision. As an on-site representative of the dealership, the technician provides reliable service solutions and maintains professional, clear communication with customers to explain the work being performed. This candidate will work remotely, covering Mclean, Sheridan, Wells, and Kidder counties. Responsibilities - Perform diagnostics and repairs on John Deere equipment and technology. - Performs diagnostics and repairs in the field as required. - Maintains accurate inventory of parts and special tools kept in stock on service vehicle. - Identify and communicate solutions for customer service opportunities in area of responsibility. - Accountable for billable time and assigned work orders. - Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information. - May participate in Service EDUCATE Training programs required for the development of skills and knowledge. - Operates and maintains vehicles, tools and equipment required to perform job responsibilities. - Maintains a clean work area and performs work in a neat and orderly fashion. - Follows all safety rules and regulations in performing work assignments. - Maintains current knowledge of John Deere and competitive products. Experience, Education, Skills, and Knowledge - High school diploma or equivalent required; associate’s degree preferred. - 5+ years of service repair experience, with a strong history of meeting performance metrics. - Valid driver’s license required; CDL preferred. - Technical Expertise: Proficient in mechanical, electrical, and hydraulic systems in off-road, construction, lawn, or heavy equipment; familiar with computer-based diagnostic tools like Service ADVISOR™. - Communication: Effective verbal and written communication skills for customer interactions and team collaboration. - Tools & Equipment: Must have an adequate toolset for diagnostics and repairs; experience with diagnostic equipment and vehicles required.