Frontier Careers

Role Description The Claims Specialist is responsible for investigation, research, and organization of documents, statements, and other legal files for claims review and case preparation. They are responsible for the coordination and assistance in communication with flight attendants, pilots, ground service agents, and department leaders. The claims specialist will work with local, state, and federal agencies to ensure prompt responses to subpoenas and other legal requests. This position works in conjunction with the legal department to maintain records for all litigation against the company as well as represent Frontier in small claims cases throughout the country. This position ensures compliance by following company policies, procedures, and guidelines, as well as state and federal regulations. Success in this position is measured by: - Negotiating and resolving claims in a timely manner while minimizing financial impact to the company. - Reviewing insurance cases resulting from passenger claims and collecting/recording all relevant data. - Providing well-informed court testimonies as the company representative in small claims and other legal matters, as necessary. - Upholding relationships and communication with the company’s insurers. - Continuous risk management in processing and resolving customers’ claims against the company. Qualifications - Minimum 2-4 years of related professional experience. - Associate or Bachelor’s degree preferred. - Preferred - minimum of 3 years airline experience, preferably ATO or reservations, working with the reservations system. - Familiarity with Windows-based software programs and database experience. - Experience in working with customers in pursuit of finding resolution and conflict resolution skills. Requirements - Good understanding of insurance claims negotiation and settlement techniques. - The ability to de-escalate customer issues. - Ability to communicate efficiently and effectively both written and verbally. - Ability to respect privacy issues and confidential information. - Proven letter-writing abilities including high proficiency in grammar and spelling. - Familiarity with DOT regulations that impact airline travel, especially related to complaint handling. - Accuracy in interpreting and applying policies with respect to customer inquiries or service incidents. - Ability to manage multiple tasks at once with frequent interruptions. - Excellent organizational skills and a high level of attention to details. - Excellent communicator with active listening skills. - Proven leadership skills to establish, coordinate, and complete special projects. - Strong background in handling challenging customer and personnel problems. - Knowledge and competency with various software programs (Excel, Word, Outlook, RNT, Avaya, Voxify, MDM, Navitaire). Benefits - Flight benefits for you and your family to fly on Frontier Airlines. - Buddy passes for your friends so they can experience what makes us so great. - Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages. - Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors. - Enjoy a ‘Dress for your Day’ business casual environment. - Flexible work schedules that support work/life balance. - Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date. - The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Role Description The On-the-Job Instructor (OJI) is responsible for supplementing classroom instruction by delivering practical training that provides industry-leading support for the Aircraft Maintenance and Engineering organizations. The OJI reports to the Manager-OJT Training and will support initial and recurrent practical training, along with special projects, as assigned. The OJI delivers hands-on training that may require varied shifts to provide the necessary support for the maintenance organization. Essential Functions - Provide formal, structured On the Job Training (OJT) for aircraft maintenance personnel. - Perform Run/Taxi/Radio initial and recurrent OJT training/qualifications on the Airbus fleet. - Provide hands-on instruction and qualification for ground support and servicing operations. - Conduct Airbus aircraft systems, avionics, and structures OJT qualification training. - Promote safety through practical demonstration of compliance. - Support Aircraft Maintenance Technician and Apprentice Maintenance initiatives. - Lead by example to promote cultural values of safety, integrity, excellence, and teamwork. - Travel to alternate stations to conduct OJT as needed. - Additional duties as required. Qualifications - FAA Mechanic Certificate with both Airframe and Powerplant ratings. - High School Diploma or General Education Development (GED) Diploma. - Previous Airbus A320 systems training (Preferred). - Previous Airbus A320 Run/Taxi qualification (Preferred). - Previous experience in conducting aviation maintenance on-the-job training (preferred). - Valid US Driver License. - Able to acquire a valid Security Identification Display Area (SIDA) Badge. - Five (5) years of experience in transport category aircraft maintenance. - Must pass background checks and pre-employment DOT testing. - Must be legally eligible to work in the country in which the position is located. Knowledge, Skills and Abilities - Strong interpersonal communication skills – both verbally and in writing. - Ability to plan and conduct specific OJT training lessons and evaluate technician performance against an established completion standard. - Highly developed organizational and time management skills. - Detail-oriented with a passion for continued process improvements. - Familiar with aviation industry regulatory compliance requirements. - Able to perform strenuous work requiring lifting, pushing, and/or pulling of objects in excess of 100lbs occasionally and objects in excess of 50lbs regularly. - Ability to work well as part of a team. - Ability to effectively manage multiple tasks and priorities. - Demonstrated timeliness and dependability. Work Environment / Remote Work Options - This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required). - If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection. - If headquarters-based, typical office environment, adequately heated and cooled. Physical Effort Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently. Supervision Received General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised None Salary $81,752 - $108,511 Workplace Policies Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Role Description A Senior Analyst, Product Analyst works proactively with business units, technology partners, and development teams to field and triage incoming reports of potential defects on Frontier’s digital platforms, investigate and validate these issues, and ensure they are documented, prioritized, and routed for prompt resolution. The analyst will collaborate closely with an offshore support team to perform deeper analyses of reported problems – determining whether each is a true defect or a gap in functionality – and quantify their impact on our customers and operations. Possess strong technical skills to be able to problem solve a variety of issues derived from and impacting the customer experience, motivated self-starter, with detailed product documentation and communication skills, and proficiency in Microsoft productivity tools. Essential Functions - Defect Triage & Identification: Monitor and triage incoming defect reports from multiple channels – customer support feedback, internal reporting tools, app store reviews, website feedback, and social media – to promptly identify potential mobile app or web issues. - Issue Investigation & Verification: Partner with our offshore investigation team to recreate and analyze reported issues, including logs to reproduce bugs and determine root causes, while distinguishing true defects from user errors or intended behaviors. - Documentation: Clearly document confirmed issues with detailed reproduction steps, screenshots, error messages, and impact assessments. Prepare concise issue summaries for product and engineering teams, ensuring understanding of the problem and its severity. - Logging & Tracking in ADO: Enter all validated defects and enhancement requests into Azure DevOps with proper categorization (e.g. bug vs. new feature), descriptive titles, and initial severity/priority designations. Maintain and update the status of these tickets through their lifecycle, from discovery to deployment. - Cross-Functional Coordination: Assign or escalate issues to the appropriate Product Owner or development team for backlog refinement and sprint planning. Work closely with Product Owners and the platform leader to negotiate and align on priorities. - Follow-Through & Resolution Support: Collaborate with software developers and QA engineers during the fix process; provide additional details or clarification on requirements, and help test solutions to validate that fixes truly resolve the issues. - Monitoring & Analysis: Continuously monitor the health and performance of the app and website from a customer-feedback perspective. Use dashboards and analytics tools to spot trends or spikes in error reports. - Process Improvement: Contribute to improving the defect intake and resolution process, recommending better filtering of “noise” vs. actionable issues, enhancing the use of ADO workflows, or updating guidelines. Qualifications - Bachelor’s degree in Business, Computer Science, Information Systems, or a related field; or equivalent work experience in product support, business analysis, quality assurance, or a similar role. - Approximately 5 years of experience in digital product support or QA/testing — preferably in web and/or mobile applications environments. Requirements - Familiarity with Agile development methodologies (Scrum/Kanban) and exposure to the software development lifecycle. - Hands-on experience with issue tracking and project management tools such as Azure DevOps (highly preferred) or similar systems like JIRA. - Strong analytical and problem-solving abilities with keen attention to detail. - Excellent written and verbal communication skills. - Proven ability to manage and prioritize multiple issues or projects simultaneously in a fast-paced environment. - Experience working with or on an offshore/remote team for technical support or product development. - Prior involvement in a Product Analyst, Product Specialist, or Junior Product Owner capacity. - Familiarity with customer feedback analysis tools and techniques. - Certification or formal training in product management or Agile is a plus. - Knowledge of the airline industry, digital commerce, or mobile applications from a product or customer experience perspective is advantageous. Benefits - Flight benefits for you and your family to fly on Frontier Airlines. - Buddy passes for your friends so they can experience what makes us so great. - Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages. - Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors. - Enjoy a ‘Dress for your Day’ business casual environment. - Flexible work schedules that support work/life balance. - Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date. - The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. Company Description Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline. Each Frontier Airlines plane tail features a special animal with a unique name and backstory, underscoring the airline’s commitment to raise awareness for endangered or threatened species. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities.