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Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline. Each Frontier Airlines plane tail features a special animal with a unique name and backstory, underscoring the airline’s commitment to raise awareness for endangered or threatened species. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities.
Claims Specialist
Location
United States
Posted
73 days ago
Salary
$46.7K - $62.0K / year
Seniority
Mid Level
Job Description
Claims Specialist
Frontier Careers
Role Description The Claims Specialist is responsible for investigation, research, and organization of documents, statements, and other legal files for claims review and case preparation. They are responsible for the coordination and assistance in communication with flight attendants, pilots, ground service agents, and department leaders. The claims specialist will work with local, state, and federal agencies to ensure prompt responses to subpoenas and other legal requests. This position works in conjunction with the legal department to maintain records for all litigation against the company as well as represent Frontier in small claims cases throughout the country. This position ensures compliance by following company policies, procedures, and guidelines, as well as state and federal regulations. Success in this position is measured by: - Negotiating and resolving claims in a timely manner while minimizing financial impact to the company. - Reviewing insurance cases resulting from passenger claims and collecting/recording all relevant data. - Providing well-informed court testimonies as the company representative in small claims and other legal matters, as necessary. - Upholding relationships and communication with the company’s insurers. - Continuous risk management in processing and resolving customers’ claims against the company. Qualifications - Minimum 2-4 years of related professional experience. - Associate or Bachelor’s degree preferred. - Preferred - minimum of 3 years airline experience, preferably ATO or reservations, working with the reservations system. - Familiarity with Windows-based software programs and database experience. - Experience in working with customers in pursuit of finding resolution and conflict resolution skills. Requirements - Good understanding of insurance claims negotiation and settlement techniques. - The ability to de-escalate customer issues. - Ability to communicate efficiently and effectively both written and verbally. - Ability to respect privacy issues and confidential information. - Proven letter-writing abilities including high proficiency in grammar and spelling. - Familiarity with DOT regulations that impact airline travel, especially related to complaint handling. - Accuracy in interpreting and applying policies with respect to customer inquiries or service incidents. - Ability to manage multiple tasks at once with frequent interruptions. - Excellent organizational skills and a high level of attention to details. - Excellent communicator with active listening skills. - Proven leadership skills to establish, coordinate, and complete special projects. - Strong background in handling challenging customer and personnel problems. - Knowledge and competency with various software programs (Excel, Word, Outlook, RNT, Avaya, Voxify, MDM, Navitaire). Benefits - Flight benefits for you and your family to fly on Frontier Airlines. - Buddy passes for your friends so they can experience what makes us so great. - Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages. - Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors. - Enjoy a ‘Dress for your Day’ business casual environment. - Flexible work schedules that support work/life balance. - Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date. - The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
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