FRIENDLY HOME SERVICES GROUP

Role Description The Business Intelligence Engineer is responsible for the development, maintenance, and adoption of business intelligence solutions. Responsibilities include: - Working with operational leaders to build dashboards and reports for data-driven decisions. - Serving as the primary technical resource for the business intelligence software stack. - Providing design and development deliverables. - Supporting existing analytics solutions. - Bringing a technical foundation to contribute immediately and a curiosity to expand skills as data needs evolve. This is a remote opportunity; however, the ideal candidate will live in or around the following metropolitan areas: - Dallas, TX - Salt Lake City, UT - Phoenix, AZ - Las Vegas, NV - Denver, CO Qualifications - 3-5 years of experience in a Business Intelligence, Data, Analyst, or similar role. - Proficiency in SQL with hands-on experience in a cloud data warehouse environment (Snowflake strongly preferred). - Experience with Python for data manipulation, scripting, and automation. - Familiarity with data integration/ETL tools (experience with Boomi/Rivery preferred). - Experience building dashboards and reports in a modern BI visualization tool (Sigma, Tableau, Power BI, Looker, etc.). - Strong ability to work independently, manage competing priorities, and communicate technical concepts to non-technical stakeholders. Requirements - Direct experience with Boomi, Snowflake, and Sigma in a production environment. - Experience working as a solo BI resource or in a small team environment. - Exposure to data governance, documentation, and roadmap planning. - Experience building reporting for the field services industry.

Description We are seeking a strategic and creative Lifecycle Marketing Manager to lead our multi-channel outreach efforts. This role is designed for a high-level thinker who can bridge the gap between data-driven strategy and compelling visual storytelling. This role will also oversee the marketing and business development efforts of a leading HVAC and Plumbing company. The ideal candidate must be a "creative visionary" who can translate complex marketing goals into clear, actionable creative briefs. You will be responsible for the conceptualization, research, and execution of high-impact email, direct-mail and other campaigns that deliver measurable ROI. The role will play a key role working with our leadership team and our operating companies to execute a marketing plan and develop new marketing ideas and strategies to grow the company's revenue and profitability. Here’s what you will be doing: - Campaign Strategy & Ideation: Research industry trends, competitor moves, and consumer behavior to develop fresh, innovative concepts for both recurring and seasonal campaigns. - Creative Direction & Briefing: Serve as the primary liaison to the designer, providing detailed creative briefs for every project. - High-Level Communication: Clearly articulate visual and copy requirements to designers, ensuring all assets align with brand standards and campaign objectives. - Channel Management: Oversee the end-to-end deployment of email marketing (automated flows and newsletters) and physical direct mail (postcards, flyers, and letters). - Precision Targeting: Collaborate with data teams to define audience segments, ensuring the right message reaches the right recipient at the most impactful time. - Project Orchestration: Manage production timelines for print and digital assets, ensuring all deployments are executed on schedule. - Social Management: Manage and create content for our social media presence across Facebook, Instagram, and other platforms. - Budget Management: Help create the company's annual marketing budget and reconcile it monthly. - Agency Relationships: Manage vendor and marketing agency relationships. - Meetings: Conduct weekly Marketing meetings to review marketing efforts and results. - Other duties as required. Requirements Must have 4+ years of marketing experience. - Proven experience managing high-volume of campaigns and programs. - Advertising experience with radio, broadcast, and video/OTT - Exceptional communication skills with a demonstrated ability to guide creative teams. - A strong portfolio of campaign concepts (even if executed by others). - Familiarity with Service Titan (or similar), SMS platforms (like Chiirp), and basic project management tools (Monday/Asana/Trello). - A solid understanding of the HVAC/Plumbing seasonal cycle and what homeowners care about.