First Insight

Title: Retail Insight Analyst (Spanish/English) Location: Remote Job Description: ​ COMPANY OVERVIEW The AI-Powered Decision Engine for Customer-First Products The best merchants have always had strong instincts about what customers want. The best ones tomorrow will use AI to hear directly from consumers — at scale, before a single decision is made — and act on what they find. First Insight gives brands and retailers that signal across product design, assortment, pricing, and planning, so the people who build and buy product move faster, with more confidence, and less risk. If you've spent your career in retail or on the brand side — in the US, Latin America, or both — and you're ready to be on the leading edge of AI and how the industry makes its most important decisions, this role was built for you. With 18 years of innovation in predictive analytics and AI, First Insight is trusted by brands like Under Armour, Marks & Spencer (M&S), Woolworths, and Family Dollar. Our Voice of the Customer platform and Value Score™ serve 600+ brands and retailers across retail, apparel, footwear, automotive, home goods, CPG, and hospitality worldwide. THE OPPORTUNITY We are seeking a Retail Insight Analyst (bilingual Spanish/English required) to support retail clients in understanding and applying customer, product, and performance data to improve business decisions. This role blends retail analytics, customer insights, and client-facing communication. You will work closely with retail partners to interpret data, identify trends, and translate insights into clear, actionable recommendations in both English and Spanish. You’ll work closely with both internal teams and customer stakeholders across the United States and Latin America. Bilingual fluency in Spanish and English is required, as this role supports communication and collaboration across this footprint. If you enjoy turning data into insights that directly support the retail decision-making process and have experience in business analysis, retail analytics, customer insights, BI/reporting, or merchandising analytics, this may be a strong fit. This role sits at the intersection of business analysis and retail decision-making, helping bridge the gap between customer insight data and the people responsible for planning, buying, and merchandising products in market. WHAT YOU'LL DO - Analyze retail customer, product, and performance data to identify trends and insights - Translate dashboards, KPIs, and reports into clear, actionable business recommendations - Communicate findings and insights directly with clients in English and Spanish - Support clients in understanding reporting tools, dashboards, and analytics outputs - Partner with client stakeholders to answer questions and support data-driven decisions - Identify trends in customer behavior, sales performance, and product engagement - Deliver recurring reports, insights summaries, and performance updates - Collaborate with internal teams including Analytics, Product, Customer Success, and Sales - Gather client feedback and translate it into reporting and analytics requirements - Monitor account health and engagement metrics to support adoption and retention WHAT YOU BRING Required Qualifications and Skills - Bachelor’s degree; Fashion Merchandising, Retail Merchandising, Business, Planning, or Analytics degrees preferred - 2–5 years of experience in business analysis, retail analytics, customer insights, BI/reporting, or related analytical roles - Strong ability to interpret data and translate it into clear business insights - Experience working with retail, customer behavior, sales, or merchandising data preferred - Proficiency with Excel and/or BI tools such as Power BI, Tableau, or similar platforms - Strong communication and presentation skills - Experience working in client-facing or stakeholder-facing roles preferred - Bilingual in Spanish and English required (written and spoken fluency) - Strong attention to detail and ability to manage multiple priorities in a fast-paced environment Preferred Qualifications and Skills - Exposure to merchandising, planning, assortment strategy, or product operations - Project coordination or project management experience - Experience working with Latin American customers, teams, or markets ADDITIONAL INFORMATION This is a remote work-from-home position. Candidates must: - Be willing to travel up to 40% of the time - Be authorized to work in the United States Look us up! www.firstinsight.com BENEFITS & PERKS First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days — in a positive, mission-driven team environment.​

Role Description The best merchants have always had strong instincts about what customers want. The best ones tomorrow will use AI to hear directly from consumers — at scale, before a single decision is made — and act on what they find. First Insight gives brands and retailers that signal across product design, assortment, pricing, and planning, so the people who build and buy product move faster, with more confidence, and less risk. If you've spent your career in retail or on the brand side and you're ready to be on the leading edge of AI and how the industry makes its most important decisions, this role was built for you. As a Customer Success Manager at First Insight, you are the strategic advisor who helps our customers get maximum value from their consumer intelligence investment. In this role, you will manage a portfolio of retail brands and retailers. This is a high-visibility, customer-facing role with direct access to senior leaders and functional decision-makers at global retail organizations. What You'll Do - Own assigned enterprise accounts as the primary relationship holder — understanding your customers' business deeply enough to know what they need before they ask. - Build trusted relationships across the customer organization — with merchants, planners, designers, buyers, and the executives who set direction. - Lead Quarterly Business Reviews that connect First Insight's consumer intelligence to real business outcomes — margin, sell-through, assortment decisions, and pricing confidence. - Guide customers on methodology, best practices, and how to interpret and apply consumer intelligence across the product-to-market path. - Deliver training and workshops that build platform fluency — tailored to the buyer, the planner, the designer, or the merchant team you're sitting in front of. - Stay ahead of new product capabilities and bring them to customers in a way that's relevant to their business. - Partner with Sales and senior leadership on renewals, upsells, new pilots, and onboarding. - Bring the voice of the customer back into the organization — translating what you hear in the field into product feedback and go-to-market insight. Qualifications - Bachelor's degree in Business, Retail Merchandising & Planning, Business Analytics, or a related field. - 3+ years of hands-on experience in retail or brand — as a buyer, merchandiser, planner, designer, or in a role deeply connected to the product-to-market path. - Fluency in retail KPIs — sell-through, margin, assortment breadth, price elasticity, inventory turn. - Account management, customer success, or client-facing experience a plus — SaaS or technology background welcome but not required. - Strong business acumen and the ability to engage at all levels of a customer organization — from the merchant floor to the C-suite. - Outstanding communication and listening skills — written, verbal, and presentation. - Highly organized and proactive; able to manage multiple accounts with a high degree of personal accountability. - Based on the East Coast or Central time zone. Must be authorized to work in the United States. - Willingness to travel up to 40% for customer engagements and onsite visits. Preferred Qualifications and Skills - Direct experience as a buyer, merchandise planner, product designer, or category manager at a retailer or brand. - Exposure to AI-powered analytics, consumer intelligence, or predictive decision tools. - Change management experience — helping teams move from instinct-driven to data-driven decision-making. - Project management experience; PMP a plus. Benefits - Competitive salary. - Paid employee healthcare coverage. - 401(k) with company match. - Employer-paid life and long-term disability insurance. - Generous Paid Time Off (PTO) package including paid holidays and sick days.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you've spent your career on the merchant or brand side — buying, designing, planning, or managing product — you already understand the decisions First Insight helps retailers make better. You know the pressure of a buy, the risk of a wrong assortment call, the gap between what a designer believes in and what a consumer will actually pay for. That instinct is exactly what this role requires. As a Customer Success Manager at First Insight, you are the strategic advisor who helps our customers get maximum value from their consumer intelligence investment. In this role, you will manage a portfolio that spans Latin America and the United States — working with brands and retailers across both markets. You're not selling software — you're helping planners plan smarter, buyers buy more confidently, and merchants bring fewer wrong products to market. The best CSMs at First Insight speak the language of the merchant floor and the boardroom equally well. This is a high-visibility, customer-facing role with direct access to senior leaders and functional decision-makers at global retail organizations. If you are coming from the retail or brand side and are excited by how AI is transforming the way product decisions get made — this may be the perfect next step. What You'll Do - Own assigned enterprise accounts as the primary relationship holder — understanding your customers' business deeply enough to know what they need before they ask. - Build trusted relationships across the customer organization — with merchants, planners, designers, buyers, and the executives who set direction. - Lead Quarterly Business Reviews that connect First Insight's consumer intelligence to real business outcomes — margin, sell-through, assortment decisions, and pricing confidence. - Guide customers on methodology, best practices, and how to interpret and apply consumer intelligence across the product-to-market path. - Deliver training and workshops that build platform fluency — tailored to the buyer, the planner, the designer, or the merchant team you're sitting in front of. - Stay ahead of new product capabilities and bring them to customers in a way that's relevant to their business. - Partner with Sales and senior leadership on renewals, upsells, new pilots, and onboarding. - Bring the voice of the customer back into the organization — translating what you hear in the field into product feedback and go-to-market insight. Qualifications - Bachelor's degree in Business, Retail Merchandising & Planning, Business Analytics, or a related field. - 3+ years of hands-on experience in retail or brand — as a buyer, merchandiser, planner, designer, or in a role deeply connected to the product-to-market path. - Fluency in retail KPIs — sell-through, margin, assortment breadth, price elasticity, inventory turn. - Bilingual — full professional fluency in both English and Spanish required. - Account management, customer success, or client-facing experience a plus — SaaS or technology background welcome but not required. - Strong business acumen and the ability to engage at all levels of a customer organization — from the merchant floor to the C-suite. - Outstanding communication and listening skills — written, verbal, and presentation. - Highly organized and proactive; able to manage multiple accounts with a high degree of personal accountability. - Based in the United States; East Coast or Central time zone preferred. Must be authorized to work in the United States. - Willingness to travel up to 40% for customer engagements and onsite visits. Preferred Qualifications - Direct experience as a buyer, merchandise planner, product designer, or category manager at a retailer or brand. - Exposure to AI-powered analytics, consumer intelligence, or predictive decision tools. - Change management experience — helping teams move from instinct-driven to data-driven decision-making. - Project management experience; PMP a plus. - Experience working with or within Latin American retail or brand markets. Benefits - Competitive salary. - Paid employee healthcare coverage. - 401(k) with company match. - Employer-paid life and long-term disability insurance. - Generous Paid Time Off (PTO) package including paid holidays and sick days. - Positive, mission-driven team environment.