EXANTE

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Advanced Investigations: Conduct end-to-end monitoring for complex deposits, WD, securities trading. • Advisory & Mentorship: Act as the primary escalation point, providing technical guidance and coaching to junior officers. • Innovation & Automation: Identify process bottlenecks and implement AI-driven or automated solutions to optimize TM workflows. • Risk Mitigation: Perform in-depth SoF/SoW analysis and manage high-level sanctions escalations (EU/UK, OFAC, UN). • Regulatory Intelligence: Interpret and disseminate updates on FATF, MiFID II, and MAR to ensure team alignment. • Reporting: Prepare data-driven reports on TM metrics and support regulatory audits.

• Developing and maintaining a test automation framework and related services; • Developing and maintaining reporting and monitoring tools; • Monitoring and analyzing test environment health; • Integrating AI capabilities into internal tools.

• Developing and maintaining a test automation framework and related services; • Developing and maintaining reporting and monitoring tools; • Monitoring and analyzing test environment health; • Integrating AI capabilities into internal tools.

Role Description The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention. Reporting Line: Head of Client Services Location: Remote Responsibilities - Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs - Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach - Liaise with internal teams to find solutions to more complex inquiries - Navigate inquiries to the relevant departments when necessary - Maintain a sound knowledge of our product and industry - Maintain a positive image of our company - Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation - Regularly communicate feedback and suggestions with your line manager Qualifications - Financial markets and industry knowledge - Previous experience in a brokerage/investment company - Fluency in written and spoken English at a professional level - Strong client-focused service skills - Understanding of basic technical principles - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Comfortable working in a fast-paced environment - Ability to multitask effectively - Comfortable with working shifts - Previous experience with tools like Intercom, Atlassian Personality / Mindset - Integrity & loyalty - Team player with advanced communication and collaboration skills - A hands-on, can-do attitude - always looking for solutions and thinking out of the box - Overachiever mentality - Capability to work and succeed in the fast pace and ever-changing environment Benefits - Competitive salary - Corporate benefits (choose your preferred options) - Truly inspiring culture, pleasant and informal work environment - Ongoing education & training programs - Opportunity to network and connect at the Corporate Events - Global career opportunities