• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.

• Provide to users support and assistance on Windows and MacOS where required • Maintain, support and administer Internal IT infrastructure • Work in a Global IT Service Desk function, logging all incidents and requests, their acknowledgements and their resolutions • Ensuring that all support tickets are handled effectively • Work closely with other departments to maintain systems uptime • Proactively monitor and audit the health and availability of systems • Update the internal knowledgebase with technical documentation and manuals • Provide user management for different systems according to predefined profiles • Support roll-out of new applications and services • Test and evaluate new technologies (both hardware and software) • Work with Security teams to support with IT Systems and User audits

Role Description We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments. - Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments. - Install, configure, and maintain Windows Server and other server platforms. - Develop and maintain automation scripts using programming languages to streamline IT operations. - Analyze and compare IT solutions to recommend the best technologies for customer environments. - Optimize and scale hardware and software infrastructure. - Install, configure, and maintain email services, DNS, and related network services. - Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl. - Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto. - Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies. - Create and maintain technical documentation and knowledge base articles using documentation platforms. - Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise. - Deliver exceptional customer service while resolving technical issues efficiently. - Continuously evaluate and improve existing systems, applications, and IT services. Qualifications - Proven experience providing Level 3 IT support in complex technical environments. - Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS. - Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems. - Experience with remote software deployment and endpoint management. - Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration. - Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms. - Strong knowledge of cloud infrastructure and server administration. - Experience using scripting or programming languages to automate administrative tasks. - Experience working with ticketing systems and technical documentation platforms. - Excellent customer service, communication, and problem-solving skills. - Relevant technical certifications are highly valued. Requirements - Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Company Description At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: - Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.