Etiometry Inc

Role Description The Clinical Success Manager (CSM) is a strategic clinical advisor responsible for driving value realization and long-term partner success across assigned accounts. The CSM serves as the primary clinical relationship owner — proactively identifying opportunities to deepen product adoption, optimize clinical workflows, and ensure partners achieve measurable outcomes. This role combines deep clinical expertise, data-driven insight, and consultative engagement to ensure partners continuously realize the full clinical and operational value of the platform. This is a remote position with high travel expectations. Clinical Success Management - Serve as the primary clinical relationship owner for assigned partners — strengthening the partnership by proactively identifying adoption barriers, workflow gaps, and opportunities to maximize value realization. - Partner cross-functionally with Project Management, Application Support, and Clinical Specialist teams to deliver a seamless, high-quality partner experience from onboarding through long-term success. - Meet with clinical leadership to understand site-specific use cases, operational goals, and pain points; design and deploy targeted plans to resolve issues. - Monitor and maintain overall health of the platform and customer satisfaction across assigned accounts. - Proactively prevent churn by monitoring partner health signals, addressing adoption barriers early, and continuously reinforcing the product’s clinical value in daily workflows. - Develop and execute partner-specific success plans that map clinical goals to product capabilities and measurable outcomes — updated regularly based on usage data and stakeholder feedback. - Analyze and present utilization and adoption trends to demonstrate ROI and highlight progress toward clinical objectives. - Capture feedback including clinical success stories, UI changes and feature enhancement requests. - Identify and coordinate resolution for technical and access issues, perform basic troubleshooting, respond with urgency and transparency — keeping partners informed, expectations aligned, and satisfaction protected throughout. - Support clinical training objectives by presenting platform overviews and basic training to clinical faculty or department meetings and providing supplemental education sessions on the unit as needed. - Bring awareness to Etiometry’s other products and services, including clinical pathways, cardiogenic shock reports and clinical documentation improvement. - Partner with sales to lead Quarterly Business Reviews (QBRs) with clinical and operational stakeholders. Qualifications - Bachelor's degree or higher in a clinical field; active licensure or certification preferred (RN, RT, APP, or equivalent). - Minimum 3 years of critical care, cardiac care or ICU experience. - Minimum 3 years in customer success, account management, project management, clinical consulting, or clinical dept oversight role (e.g., unit manager, service line director). - Experience working in the medical software or biomedical device industry. - Strong verbal and written communicator across clinical, technical, and executive audiences; composed, confident and influential in high-stakes conversations. - Ability to quickly develop credibility and respect as a subject matter expert in the use of clinical software to improve clinical workflows and patient outcomes. - Ability to quickly learn software, explain things clearly and effectively train all levels of clinical users. - Comfortable with technical terminology, savvy enough to complete initial troubleshooting and figure out solutions to solve basic system issues. - Familiar with interpreting utilization data, summarizing findings, and using results to recommend reasonable steps to meet established clinical goals. - Demonstrated experience strengthening relationships through strong rapport and collaboration. - Thrives in fast-paced environment with competing priorities and timelines. - Effectively manages daily demands, projects, and accountabilities with autonomy in a field-based role. - Proficient in tools used across clinical and business environments: Microsoft Office, Google Workspace, CRM, Zoom, Teams, SharePoint, analytical software. - Flexible availability, able to travel up to 75% domestically and internationally. Requirements - Platform utilization and adoption metrics against defined clinical success targets. - Number of partners with documented success plans and measurable progress toward defined clinical outcomes. - Frequency and quality of executive-level business reviews completed. Benefits - Remote / Field-Based location. - Full-Time employment type. - Exempt FLSA status. - Travel up to 75%.

Role Description The DevOps Engineer will assist in building, deploying, and supporting Etiometry’s software platform. The platform includes applications that perform real-time acquisition and novel visualization of patient physiologic data, and clinical databases that support impactful retrospective analysis. Our ideal candidate will want to learn and expand their technical knowledge by working with our customers and internal technical resources. - Improve internal processes through automation and tooling, including build, test, and deployment procedures. - Manage the deployment and configuration of Etiometry’s platform into hospital environments. - Interface with hospital IT staff to determine site-specific platform configurations. - Troubleshooting, diagnosing, and resolving application issues. - Coordinate with the company R&D staff to escalate application issues. - Administrative responsibilities associated with managing a software-based medical device. - Producing, modifying, testing, and documenting production-ready code and internal support applications. Telecommuting permitted. Qualifications - Bachelor’s degree or foreign equivalent in Computer Science or related field. Requirements - Proficient with RHEL Linux based systems, with a strong emphasis on command line tools. - Working understanding of web-based applications and SQL database configuration and use. - Knowledge of infrastructure and application security. - Knowledge of build and automation tools such as Maven and Jenkins. - Demonstrated success in executing plans and procedures for software deployment and support. - Able to work collaboratively with a wide range of internal and external stakeholders and technical staff. - Familiarity with testing, refactoring, and debugging software. Benefits - Salary: $107,557 to $113,000 per year. Company Description Apply online at https://www.etiometry.com/join-our-team/ or send resume to: Marcey Bowman, HR at mbowman@etiometry.com . Ref: 00077145. An EOE.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a meticulous QA Validation Specialist to ensure the integrity and performance of our ICU software solutions across our customer base. In this role, you will be responsible for validating software configurations, maintaining compliance with regulatory standards, and serving as a technical resource throughout the customer lifecycle. You'll work at the intersection of quality assurance, customer implementation, and clinical operations—ensuring our software performs flawlessly in real-world ICU environments. - Participate in customer-facing implementation meetings to gather configuration requirements and align expectations across all customer stakeholders - Create and maintain Clinical Requirements Documents for each ICU customer throughout their entire lifecycle - Update Clinical Requirements Documentation with new functionality configuration options accompanying each software release - Conduct comprehensive site checks following each software update, prior to team site visits, and on a periodic basis to verify proper software functionality - Develop and maintain validation protocols to be executed during site checks - Ensure all activities comply with regulatory requirements and the company's quality management system - Serve as the remote technical liaison for Etiometry staff during on-site visits, providing real-time troubleshooting support - Collect and document metrics and anecdotal findings through site checks for internal reporting and performance evaluation - Maintain accurate records of all validation activities and customer configurations Qualifications - Bachelor’s degree in technical or clinical field - Minimum 5 years of experience in healthcare IT or medical device industry - Minimum 3 years in a software testing, quality assurance or requirements validation role - Minimum 3 years interfacing with clinical and technical resources - Familiar with clinical workflows and associated datatypes, preferably in critical care areas like ICU, ED and OR - Ability to identify clinically implausible scenarios by reviewing data - Demonstrated understanding of medical device regulations and quality systems (FDA, ISO standards) in prior roles - Strong attention to detail and documentation skills - Excellent communication skills for customer-facing interactions - Ability to learn technical software systems quickly - Problem-solving mindset with technical troubleshooting abilities - Experience with regulatory compliance documentation - Self-starter with ability to self-manage and prioritize daily work Benefits - Generous benefits package - Paid vacation and major holidays off - Flexible hours with work from home capabilities - Incentive Stock Options You might be a fit for Etiometry if - You are energetic and enjoy working in a fast-paced environment - You are confident and love sharing success with your team - You take ownership of your work and continuously strive for improvement Contact Us If you are interested in this opportunity, please email careers@etiometry.com with your resume.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Application Support Specialist is responsible for leading end-to-end configuration of the Etiometry platform for new sites and expansions and maintaining the health of existing deployments. This role collaborates with hospital IT resources to establish data integrations, perform application updates, and resolve incidents that impact accessibility and functionality. - Build deep knowledge of application infrastructure, configurations and integrations - Configure the platform for new sites, including HL7 and API integrations - Perform application updates, including pre-work, testing, and post-update documentation - Handle customer support tickets, either by directly analyzing, troubleshooting and resolving or assigning to appropriate staff for response - Participate in team calls for multiple concurrent projects, contribute insight, technical guidance, task updates, and potential risks/issues for team consideration - Host and conduct application site checks to validate graphs and data are appearing as expected - Create workflows and narrative documentation for user manuals and instructional materials - Complete technical questionnaires for RFIs/RFPs - Participate in process development and improvement activities - Build positive relationships with project management, technical and clinical stakeholders, account executives, and engineering resources - Handle secure data and PHI in accordance with company and federal policies - Other responsibilities in line with managing a clinical decision support application may be added Qualifications - Bachelor degree in information technology, engineering, data science, or related field - 3+ years experience working in a hospital or healthcare environment - 3+ years performing technical configuration of a software application - 3+ years performing application upgrades, including prep, testing and post-upgrade documentation - 2+ years providing help desk support for software applications including troubleshooting, resolution and communication of ticket status and outcomes - Intermediate proficiency with Red Hat Enterprise Linux (RHEL)-based systems and command line tools - Intermediate skills in Confluence, JIRA, Microsoft Word, Excel, and PowerPoint applications or Google equivalents - Familiarity with terminology and concepts related to web-based applications, servers, integrations, and user interfaces (SQL databases, HL7, FHIR, API, etc.) - Familiar with policies and practices related to HIPAA compliance, data security, and user access - Highly organized with effective systems for managing multiple clients with varied requirements - Ability to work collaboratively with a range of internal and external stakeholders and technical staff Requirements - Linux certification - 3-5 years of experience implementing software or biomedical hardware in a hospital environment - Intermediate understanding of related healthcare technology such as EMRs, patient monitoring systems, interface engines and clinical decision support tools Benefits - Generous benefits package - Paid vacation and major holidays off - Flexible Time Off - Flexible hours with work from home capabilities - Incentive Stock Options