Epika Fleet Services

• Plays a critical role in accelerating growth across the organization by identifying, coordinating, and advancing strategic revenue opportunities • Supports two key growth initiatives: Expanding participation in national account implementations by increasing engagement from operating companies and individual locations • Monitor & owning re-engagement on lost or declining client volumes to protect retention and wallet share • Serves as a connector between Operating Companies, National Sales, and Customer Site Managers within a decentralized organization of independently operated companies • Ensures strategic opportunities are effectively communicated, pursued, and converted into revenue

• Directly oversee, lead, and mentor Mobile Technicians in designated region. • Lead a team of Mobile Technician to drive productivity and growth. • Coordinate and conduct regular meetings with technicians to engage, energize and mentor. • Provide leadership and supervision, to ensure efficiency, productivity and safety standards are met. • Provide leadership to individuals and management. • Market and support the operations of the business. • Knowledge of industry or mechanically inclined. • Service knowledge for Class 8 truck and trailer. • Ability to prospect for new accounts in an organized manner. • Ability to act with a high sense of urgency. • Collaborate with existing customers, especially customers with urgent issues, to provide solutions that meet customer requirements. • Demonstrate skill and interest in continuous improvement of processes. • Strong Excel and data entry skills. • Proficient computer skills. • Competent using Microsoft Office Suite (Excel, Word, Power Point, etc.) • Provide leadership to individuals and management team daily. • Drive new business in developing markets and continue support in existing markets. • Performs other duties and responsibilities as assigned.

• Create invoices, credit memos • Update account records and customer information • Send payment reminders • Assist customers and answer any questions • Send invoices • Engage in communication with Managers and Technicians regarding services being completed and any paperwork needed • Closing invoices in a timely manner-within 48 hours of the services being completed • Communication with customers regarding invoices • Verifying all information on invoices is correct and fees are added • Assist where needed with AR/collections • Taking payments as needed • Help other regions as needed • Participate in weekly billing and sales calls

• Own full-cycle recruiting for diesel and fleet tech roles across the Northeast — Boston, Rochester, and surrounding markets • Source passive candidates aggressively using Indeed Smart Sourcer, boolean strings, and targeted keyword strategies • Screen candidates via phone, document findings, and submit detailed write-ups to hiring managers • Build and maintain strong relationships with hiring managers, RSMs, and field leadership — including pushing back when needed • Manage candidate pipeline in ATS (iCIMS / transitioning to Paradox) with accuracy and real-time updates • Identify and escalate req-level issues (pay misalignment, title problems, stale postings) proactively — don't just throw candidates at the problem • Leverage AI tools to improve efficiency across sourcing, screening, and administrative tasks • Collaborate with the recruiting team on onboarding, SOPs, and process improvements

• Develop and execute a regional sales strategy to grow MESO’s customer base across the Southeast • Identify and secure new business through cold outreach, jobsite visits, referrals, and industry networking • Serve as an active field presence, traveling throughout the region to meet customers and support sales initiatives • Build and maintain long-term relationships with fleet managers, operations leaders, and decision-makers • Lead contract discussions and close service agreements aligned with company growth goals • Partner closely with operations and leadership to ensure smooth onboarding and strong customer satisfaction • Expand existing accounts by identifying upsell and cross-sell opportunities • Maintain accurate CRM records including pipeline activity, forecasting, and reporting • Represent MESO at customer meetings, industry events, and trade shows