Encompass Technologies

• Work collaboratively with the Managing Consultant, customer data owners, and other Encompass project stakeholders to define data migration activities and schedule for new customer onboarding. • Owns the migration of key customer data to drive the ECP system configuration and populate historical transactional data required for customers to go-live. This includes directly extracting data from legacy systems, working with customer stakeholders to populate import templates, importing the data into ECP, validating the data for accuracy and completeness, and working with the customer and project team to resolve issues. • Complete planned activities on time and within budget, consistent with the onboarding project plan, and to our standard of quality.

• Prospect, develop, and close net-new Orbit opportunities with beverage alcohol producers and suppliers. • Build and manage a healthy pipeline through outbound prospecting, marketing-generated leads, industry events, referrals, and other demand generation channels. • Conduct effective discovery to understand customer needs related to distributor execution, field sales activity, market visibility, trade spend accountability, retailer commitments, inventory visibility, and sales performance. • Track leads, customer notes, deal progress, next steps, and opportunity details in the appropriate Encompass sales systems. • Collaborate with Customer Success and Implementation to ensure expectations, requirements, commitments, and customer context are accurately documented before transition.

Role Description Encompass is seeking a motivated and knowledgeable Engineering Manager to lead our cross-functional development teams for vintrace, our industry-leading wine production software designed for future-forward producers. In this role, you will balance full people management responsibilities with strategic technical oversight. - Take ownership of leading our developers, QA engineers, and tech leads, providing technical guidance while actively nurturing individual career growth. - Balance feature development with support resolutions and technical debt. - Collaborate closely with product teams to scope innovative initiatives, ensuring timely product releases, high-quality standards, and alignment with modern AI-enabled tooling. - Represent the engineering perspective in cross-functional meetings, department planning, and stakeholder discussions. Qualifications - Strong written and verbal communication skills, with a proven ability to translate complex technical concepts for non-technical audiences. - Strong leadership and conflict resolution skills, with a track record of cross-functional collaboration and stakeholder management. - Excellent analytical skills with strategic thinking and planning capabilities. - Deep programming familiarity with Java, React, TypeScript, Kotlin, Node.js, SpringBoot, JSF, and MySQL. - A proven aptitude for AI-enabled tooling, agentic coding, and continuous integration/continuous deployment (CI/CD) pipelines. Requirements - 8-12 years of overall experience in software engineering, including 1-3 years of formal leadership/management experience. - A proven track record of successful, on-time SaaS delivery within an Agile/Scrum environment. - Experience with cloud technologies, scalable systems, and architectural design. - Experience with wine production software, the wine industry, or ERP/accounting system integrations is a plus. - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (equivalent practical work experience may be substituted). Benefits - Remote-first organization. - Inclusive Parental Leave program. - Paid Leave Program. - Health and wellness stipend. - Generous learning stipend. - Technology stipend. - Paid time fitness. - Employee assistance program. - Additional gifted leave days.

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world’s oldest, and most passionate industries. Your Impact at Encompass Encompass is seeking a motivated and knowledgeable Product Manager to lead our cross-functional product teams for vintrace, our industry-leading wine production software designed for future-forward producers. You will take ownership of specific solutions within our portfolio, driving product strategy, development, and performance. This role requires excellent time management and prioritization skills to balance competing demands effectively. The ideal candidate will be passionate about product performance and customer engagement. You will collaborate with development teams to create innovative solutions, ensuring timely product releases, customer satisfaction, and alignment with market trends. Additionally, you will represent your product in customer meetings, industry events, and webinars. What You’ll Do: Product Planning & Implementation: - Maintain a 3-6 month product roadmap aligned with business and customer needs. - Collaborate with clients and internal teams to prioritize features and bug fixes. - Work closely with development teams to refine deliverables and manage feature rollouts. - Drive customer adoption through effective training, documentation, and release demos. - Conduct market research to stay ahead of industry trends and competing solutions. Cross-functional Collaboration & Leadership: - Provide coaching and mentorship to team members. - Support recruitment and performance management processes. - Lead customer training sessions and provide educational materials. - Assist Sales and Customer Support teams with complex product conversations. What You'll Bring to Encompass: Preferred Qualifications & Experience: - Strong written and verbal communication skills. - Ability to independently prioritize tasks and lead initiatives. - Strong problem-solving skills with the ability to break down complex issues and define actionable next steps. - Experience with Scrum frameworks (certification preferred) and a proven track record in product management. - A keen eye for user experience and design. - Experience leading cross-functional teams across multiple time zones. - A continuous improvement mindset, always looking for opportunities to enhance efficiency. - Strong digital and analytical skills. Education & Certifications: - Bachelor's degree in Business, Computer Science, or equivalent Product/Project management experience. - 5+ years of product management experience preferably in an enterprise software environment. - Experience with wine production software and/or wine industry experience is a plus. Additional Details Salary: This role will receive a competitive salary, superannuation and bonus. Location: We are a remote-first organization and are open to applicants for both hybrid and fully remote roles. Our AU corporate office is located in Melbourne, AU. Benefits and Perks With teams based across the globe, no matter where you work Encompass' competitive benefits and perks are designed to enhance your life including: - Remote-first organization - Inclusive Parental Leave program - Paid Leave Program - Health and wellness stipend - Generous learning stipend - Technology stipend - Paid time fitness - Employee assistance program - Additional gifted leave days Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. - Do the Right Thing - Win Together - Iterate & Learn - Own It - Be You BeYou@Encompass At Encompass, we aim for all of our employees to feel engaged, valued, and free to be who they are at work. We celebrate multiple approaches and points of view. We are committed to growing and empowering a diverse and inclusive community and believe that a team that works together with diverse lived experiences will strengthen our organization. We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world’s oldest, and most passionate industries. Summary Employees in this role are responsible for maintaining expectations and ensuring delivery alignment with customers to drive the successful achievement of customer outcomes using Encompass solutions and services. The Managing Consultant facilitates the customer relationship early in their customer journey and oversees the overall execution of a defined customer value roadmap by managing Encompass resources. They drive one-time delivery of engagements while maintaining revenue, delivery budget targets, and utilization targets. They coach and guide customer stakeholders, sponsors, and project teams. As individual contributors, they collaborate with services leadership to continuously improve our delivery practices, tools and methodology. Key Responsibilities - Acquire: Support the sales team in developing strategies, sharing knowledge, and adopting approaches that ensure Encompass is well-positioned to win new customers or expand existing customer opportunities, and follow through with successful implementations of Encompass solutions. This includes scoping, negotiating, and executing Statements of Work aligned to customer needs. - Plan: Plan engagements and maintain delivery team and customer adherence to the plans in a way that assures project profitability, while assuring accurate forecasts, maximizing resource utilization, and enabling the completion of projects within budget and on schedule. - Lead: This result area focuses on leading successful implementations by aligning teams, managing customer expectations, and delivering value-driven outcomes. It involves coordinating cross-functional efforts, guiding customers through change, and serving as both a subject matter expert and a strategic advisor. - Develop: Discover and identify new opportunities with existing customers that deliver additional value to them. - Project Leadership: Lead project teams for customer success through execution and maintaining achievement of budget and utilization targets. Preferred Qualifications and Skills - Ability to have courageous conversations and deal with conflict at the time it is recognized in a professional manner with favorable results. - Excellent influential and communication skills. - Being able to lead customers and internal teams and give guidance on how best to achieve success quickly. - Able to drive value-based conversations with senior or executive stakeholders. - Commercial understanding of the project and company margin drivers. - Planning and resource management. - Technical literacy, including an understanding to drive conversations around high-level design and integration strategies. - Logical mindset and ability to follow processes and application logic. - Experience with basic tools including Slack, Video, Conferencing, Salesforce, Professional Services Automation, MS Office, Visio, etc. - Related certifications or industry designations (e.g., PMP) - Ability to travel to customer locations and work on-site - up to 25%. Education and Experience - 8+ years experience as a project/program/engagement manager. - Bachelor’s or Master’s degree in Computer Science, Management Information Systems, Engineering, or Business (or related degree), or demonstrated relevant experience. - 2+ years Experience dealing with C-level or Executive stakeholders. - Experience in customer roles (beer, wine, spirits production or distribution). - Experience responding to a variety of customer situations and personalities. - Experience with business process analysis. - Experience in leading a team with no management responsibilities. - Has had project budget responsibilities. - Software implementation and process development experience. - Experience with contract negotiations. - Experience working remotely and on-site with customers to drive goals. - Services Pre-Sales experience, including scoping, estimating, and contracting. - Has worked through sales cycles and RFPs. - Ability to learn and apply industry knowledge and understanding (makers-to-market) of the business to drive revenue. - Demonstrated ability to stay up-to-date with technology changes or industry changes relative to ongoing product enhancements. - Ability to facilitate conversations between technical and non-technical people. - Ability to remain calm under pressure and show patience within a variety of customer situations. Key Competencies & Leadership Qualities - Connecting through Communication: Adjusts communication styles to effectively convey ideas and information to target audiences. Listens deeply. Treats others with respect and acts with professionalism in all interactions. Builds respectful and trusting relationships to develop trusted customer partnerships on behalf of Encompass. Effectively influences others. - Providing Business Guidance and Driving a Value Culture: Develops business acumen and a deep understanding of customers’ future business needs. Develops and applies business and industry experience and knowledge to influence and solve the customers’ strategic business issues to ensure a world-class customer experience. Focuses discussions on value and can convince customers to prioritize the value of solutions over discussions solely around the requirements and features of Encompass solutions. - Leading Successful Implementations: Delivers successful onboarding projects that provide the business outcome and customer value that were described at the beginning of the engagement. Consistently uses the delivery approach to produce agreed-upon deliverables that build upon one another and drive the goal of each step. Enables the customer to understand the benefit of this approach. - Customer Focus: Understands the customer perspective (internal/external) and makes decisions in the best interest of the customer. Sets and manages expectations to be a credible partner, effectively balancing the demands of multiple stakeholders, while consistently meeting customer needs. Understand the difference between the customer managing the project and the customer who uses Encompass solutions and has the ability to access end users and define solutions with high adoption rates. - Being Accountable: Takes initiative and capitalizes on opportunities. Demonstrates persistence in delivering results while being focused on the highest priorities. Takes ownership of their work and actions, while holding others to the same standards. - Changing and Improving: Demonstrates readiness for change and leads others through the change process. Demonstrates openness to new ideas. Proactively responds to issues and new situations. - Establishing Sound Commercial Agreements: Achieves meaningful results by negotiating with customers to reach an agreement on business outcomes, commercial terms, conditions, and assumptions Additional Details This role offers a competitive salary, bonus, and benefits. The salary for US-based employees located in the markets below may expect offers in the ranges for this role. US annual base: $130,000 - $180,000 annually (The range reflects flexibility to hire at the Senior or Principal level depending on depth and scope of experience.) A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above, based on the following considerations. Location: We are a hybrid organization that is open to remote work. Our corporate office is located in Fort Collins, CO. Our Values Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast-paced, cohesive, fun-loving, and supportive team. - Do the Right Thing - Win Together - Iterate & Learn - Own It - Be You BeYou@Encompass At Encompass, we aim for all of our employees to feel engaged, valued, and free to be who they are at work. We celebrate multiple approaches and points of view. We are committed to growing and empowering a diverse and inclusive community and believe that a team that works together with diverse lived experiences will strengthen our organization. We are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

• Employees in this role are responsible for maintaining expectations and ensuring delivery alignment with customers to drive the successful achievement of customer outcomes using Encompass solutions and services. • The Managing Consultant facilitates the customer relationship early in their customer journey and oversees the overall execution of a defined customer value roadmap by managing Encompass resources. • They drive one-time delivery of engagements while maintaining revenue, delivery budget targets, and utilization targets. • They coach and guide customer stakeholders, sponsors, and project teams. • As individual contributors, they collaborate with services leadership to continuously improve our delivery practices, tools and methodology.