Emi Labs

At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities. This is a 2.7 billion population that accounts for 80% of the world’s workforce. They are digitally invisible, as there’s little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth. We're here to transform this by building the infrastructure to make Frontline Workers visible. Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings. Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents. We were part of Y-Combinator's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures. About the Customer Support Team Our team is composed of enthusiastic people, who are up to a fast-paced environment, willing to do different tasks, and accept new challenges. We are the first line of contact and problem resolution for our clients, understanding their pains and solving them or helping them get solved by our Tech team. Our team is also a source of key insights for the rest of the company. We are passionate about customer care and problem-solving, and we're driven by the opportunity to generate insights based on our knowledge. What you'll be doing You'll address customers' queries, requests, and issues and guarantee they are solved in a timely and efficient manner. Tech Support Reps are the first point of contact for our customers and help them get the optimal experience they deserve. You'll interact with customers to get the context of their issues, troubleshoot problems, and see them through to resolution. You'll have sound knowledge of our platform and work closely with different teams to ensure issues are solved quickly. You'll also help develop and document Tech Support processes and discover new product needs. This opportunity has a high potential of exposure as our team is constantly growing their technical knowledge through regular interactions with our technology area to achieve ticket resolution. It's a role that will continue evolving and adding impact internally by bringing insights to our service teams, and also by resolving tickets of a higher level of complexity over time. Come join us and be a part of the many challenging opportunities ahead! What we're looking for - Be currently studying at university, preferably halfway through your career. - Availability to work from Monday to Friday (including holidays), from 3 p.m. to 9 p.m., as a Part-Time (6 hrs.) - Intermediate English proficiency. Portuguese is a plus. - Passion for customer service. - Excellent communication skills. - Fast learner with strong problem-solving skills. - Enjoy working in a fast-paced environment, with the uncertainty and chaos of an early-stage startup. - Relevant work experience as a Tech Support Representative is a plus, but not required. Tasks / Activities - Interact with customers through a live chat, to get the context of their issues. - Troubleshoot problems to come up with a solution: leave no stone unturned in giving customers the best possible experience. - Escalate out-of-scope issues to the appropriate internal teams and follow up with them regularly for updates on the progress. - Document new knowledge in the form of solution articles and Tech Support processes. - Analyze customer requests and feedback to discover new product needs. What we offer - 💰 Competitive salary: Salaries paid in USD. - 📈 Stock Options: Stock Options Package as part of your compensation package. - 🧑🏽‍💻 Flexible remote-first work culture. We work towards goals*. - 🏖️ Vacations: 3 weeks of vacation. - 🧑‍🎄 Holiday season: Week off between Christmas and New Year's Eve. - 💆 Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from. - 🇺🇸 English Classes: Improve your English skills with our in-company teachers. - 📚 Internal library: Get all the free books - digital, physical - you like, anytime. - 🍼 Paternity leave: 4 weeks of paid paternity leave. - 🌍 Work from anywhere: Work remotely from anywhere up to 3 months per year - 🎁 Birthday gift: Enjoy a Bigbox experience as a birthday gift. (*)🇦🇷 This opportunity is open for candidates located in Argentina only Emi Labs is committed to fostering a fair, inclusive, and equal work environment. We believe diversity is crucial to building the best team and solving Frontline Worker's access to professional opportunities, that is why Emi aims to be a leader in workplace equality and move both our company and the industry forward. Emi is a very dynamic and new startup where growth opportunities are there for the taking! We are just building a team with great impact so now is the best time to jump aboard! Interested in knowing more about Emi Labs? - LinkedIn profile: https://www.linkedin.com/company/emi-labs/ - Web Page: https://www.emilabs.ai/ #LI-Remote

• Drive revenue by closing new customers using your SaaS sales experience • Generate new pipeline and initial conversations with prospect clients • Manage the entire sales cycle using a consultative, relationship-driven approach • Navigate complex organizational structures and technology stacks as you lead discovery conversations, product demos, and solution discussions • Work close to Marketing and other teams to educate and evangelize the market

• Own the end-to-end implementation of Emi for enterprise clients, from kickoff to Go-Live • Translate business requirements into clear and actionable technical configurations • Define and manage implementation timelines, milestones, and delivery plans • Coordinate cross-functional teams (Engineering, Product, Customer Success) to ensure smooth execution • Lead client communication throughout the project, ensuring alignment, clarity, and expectations management • Identify risks early and proactively drive mitigation plans to avoid delays • Ensure high-quality delivery by validating configurations and leading QA and UAT processes • Drive structured discovery processes to fully understand client operations and hiring workflows

At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities. This is a 2.7 billion population that accounts for 80% of the world’s workforce. They are digitally invisible, as there’s little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth. We're here to transform this by building the infrastructure to make Frontline Workers visible. Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings. Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents. We were part of Y-Combinator 's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures. Interested in working at Emi Labs but don't see an open role that matches your background? We are always looking for humble learners and people-driven professionals, who deliver with focus and have proactive ownership. Submit your resume if you want to join our team! Who we are At Emi Labs we are transforming the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings. Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals. We save recruitment team’s time by automating steps such as sourcing, screening, and scheduling. This enables recruiters to reach hiring targets by focusing on qualified candidates and giving them a tailored experience. On the other hand, all candidates are taken into account for the job and are given an equal opportunity by being assessed on their actual fit for the job. Growth opportunities You will be part of a team with a major impact on our company, facilitating internal and external operations. This enables new businesses and creates real customer value. Emi Labs is committed to fostering a fair, inclusive, and equal work environment. We believe diversity is crucial to building the best team and solving Frontline Worker's access to professional opportunities, that is why Emi aims to be a leader in workplace equality and move both our company and the industry forward. Emi is a very dynamic and new startup where growth opportunities are there for the taking! We are just building a team with great impact so now is the best time to jump aboard! Interested in knowing more about Emi Labs? - LinkedIn profile: https://www.linkedin.com/company/emi-labs/ - Web Page: https://www.emilabs.ai/ #LI-Remote

• You'll build a Front-End Development Squad while also participating in developing our platform including the design, implementation, and deployment of different features and improvements. • You’ll need to move fast, understand the multiple platforms with which we work, and automate the interaction between recruiters and candidates. • You will also identify, propose and implement improvements in the core infrastructure and the architecture and train new team members in the best practices for the software development, testing, and documenting. • You will work cross-functionally to set and execute the business and product strategy and roadmap by building the best interactive platform for our users to manage their hiring process.

• Work closely with the Product team to detect and prioritize requirements. • Ensure technical feasibility of feature designs • Solve production issues keeping in mind that the candidates come first. • Build and maintain our internal microservices following best practices. • Be able to ship code to production every week. • Monitor the performance of our services and take action if necessary