Elmington Living

Fortress Technology Solutions is a property management software technology company based in Nashville, TN. We are a privately funded startup with a solid growth trajectory since day one. To surpass the market leaders in a $2+ billion industry, we need team members who are passionate about challenging the status quo, love making the complicated feel simple, and believe that there's nothing more important than building software that is delightfully beautiful and remarkably functional. POSITION SUMMARY As the Controller at Fortress, you will serve as a key financial leader responsible for overseeing the integrity, accuracy, and operational excellence of the company’s financial systems and reporting. You will play a critical role in supporting the company’s growth strategy by ensuring strong financial controls, compliance, and scalable financial processes. We are seeking a seasoned and detail-oriented individual with deep knowledge of accounting principles, SaaS financial models, and a passion for building efficient, high-performing finance teams. ESSENTIAL JOB FUNCTIONS: - Provide expert guidance on GAAP, SaaS financial models, tax implications, and regulatory compliance. - Oversee the day-to-day accounting operations, including general ledger, month-end close, financial reporting, and internal controls. - Support financial planning, budgeting, and forecasting processes by providing accurate and timely financial data and analysis. - Conduct detailed financial analysis to support operational decisions and long-term planning initiatives. - Identify operational efficiencies and inefficiencies with a focus on optimizing processes and improving profit margins. - Develop and maintain strong internal controls to safeguard company assets and ensure financial accuracy. - Identify and help mitigate financial and operational risks to support the company’s stability and growth. - Partner with executive leadership to provide financial insights and recommendations aligned with strategic goals. - Support long-range planning, new initiatives, and regulatory requirements through accurate financial modeling and reporting. - Enhance, develop, implement, and maintain accounting policies and procedures for continuous operational improvement. - Provide leadership and guidance to the accounting and finance team, fostering accountability and professional growth. - Support capital planning activities and assist in evaluating potential investments and business initiatives. - Lead and support accounting automation and technology initiatives to improve efficiency and scalability. - Clearly communicate financial information and insights to internal stakeholders. - Foster a collaborative work environment, actively participating in discussions and solution development. - Champion company values and vision with all internal and external stakeholders. SPECIFIC EDUCATION OR EXPERIENCE: - Bachelor’s degree in accounting, finance, or related field (master’s degree preferred). - Minimum of 8–10 years of progressive accounting or finance experience. - Proven experience in a Controller or senior accounting leadership role. - Strong knowledge of financial management principles, SaaS financial models, GAAP, and tax regulations. - Proficiency in financial analysis, budgeting, forecasting, and financial reporting. - Experience in the SaaS industry preferred. - Excellent leadership, communication, and interpersonal skills. - Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment. - Proficiency in cash management and a strong understanding of business risks. - Experience with financial software such as Sage Intacct preferred. TRAVEL REQUIREMENTS - No travel is required for this role. The Fortress Experience We’re creating a different kind of company at Fortress Technology Solutions. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you’ll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress Technology Solutions is the place for you. We recruit, hire, train, promote, and compensate employees based upon factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.

CENTRALIZED LEASING SPECIALIST (Remote) LlHTC leasing experience required Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: As a Centralized Leasing Specialist for Elmington's Centralized Operations team, you will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you'll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. You will be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service. We are looking for leasing professionals who will strive to provide our prospective residents an amazing experience. This role is best for a self-starter who enjoys a fast-paced environment. DETAILS: Centralized Leasing hours: Monday-Sunday, 8am-8pm Current Shift Options: 9am-6pm, 10am-7pm, 11am-8pm Incentives: $150 per move in Weekend availability is required A two-week paid training period is required at our Corporate office, located in Nashville, TN KNOWLEDGE/SKILLS/ABILITIES: - Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. - Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. - Strong problem-solving skills with the ability to guide a team. - Advanced proficiency in property management software and compliance platforms. - Ability to stay updated on evolving compliance regulations and proactively adjust workflows. - A passion for chasing excellence and providing exemplary customer service. ESSENTIAL JOB FUNCTIONS: - Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner. - Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes. - Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review. - Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes. - Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns. - Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements. - Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction. - Performs all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: - High school diploma or equivalent (GED) required. - Minimum of (1) years of experience in property management and/or customer service focused call center. - Affordable LIHTC leasing experience is required. - Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving. - Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Frequently sit, stand and walk. - Regularly required to talk or hear. - Frequently required to use hands or fingers to handle or feel objects, tools or controls. - Occasionally required to climb or balance, stoop, kneel, crouch or crawl. - Occasionally lift and/or move up to 25 pounds. - Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus. - The noise level in the work environment is usually moderate. - Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: Travel up to 10 % of the time. The Elmington Experience Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Fortress Technology Solutions is a property management software technology company based in Nashville, TN. We are a privately funded startup with a solid growth trajectory since day one. To surpass the market leaders in a $2+ billion industry, we need team members who are passionate about challenging the status quo, love making the complicated feel simple, and believe that there's nothing more important than building software that is delightfully beautiful and remarkably functional. POSITION SUMMARY: The Data Onboarding Specialist plays a key role in supporting the successful onboarding of new customers and properties onto the Fortress platform. This role is responsible for the preparation, transformation, and migration of property data from existing management systems into Fortress, ensuring it is accurate, complete, and ready for system setup. Working closely with the Property Onboarding Manager, the Data Onboarding Specialist will execute data-related onboarding tasks with a high level of precision while also identifying opportunities to improve data processes and efficiency over time. This role includes direct communication with customers as needed to clarify data requirements, resolve discrepancies, and support a smooth onboarding experience. This role is ideal for someone who enjoys working with complex datasets, has strong Excel skills, and takes pride in delivering clean, reliable data in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: - Prepare, clean, and transform property data from external systems for onboarding into the Fortress platform - Execute data migrations with a high degree of accuracy, ensuring data is complete and properly structured - Build and utilize advanced Excel formulas and models to manipulate, reconcile, and validate large datasets - Identify, investigate, and resolve data discrepancies, inconsistencies, and gaps prior to migration - Perform thorough data validation and quality assurance checks to ensure successful onboarding outcomes - Assist with configuration and setting up of customer accounts and properties within the Fortress system - Communicate directly with customers as needed to gather, clarify, and validate data requirements and resolve data-related issues - Collaborate closely with the Property Onboarding Manager to support onboarding timelines and deliverables - Maintain clear and organized documentation of data mapping, transformation logic, and onboarding processes - Support onboarding efforts for both new customers and existing customers, adding new properties - Identify patterns in data onboarding workflows and recommend improvements to increase efficiency, accuracy, and scalability - Contribute to the development of standardized templates, tools, and best practices for data onboarding - Communicate data-related risks, issues, and progress to internal stakeholders in a timely manner SPECIFIC EDUCATION OR EXPERIENCE: - 2–4 years of experience in data-related, operations, finance, or analytical roles - Strong proficiency in Microsoft Excel, including: - Advanced formulas (XLOOKUP, INDEX/MATCH, nested IFs, etc.) - Data cleaning, manipulation, and validation - Working with large datasets - Experience working with structured data, data migration, or system implementations preferred - High attention to detail with a strong focus on data accuracy and quality - Strong analytical and problem-solving skills - Ability to manage multiple tasks and meet deadlines in a fast-paced environment - Effective communication skills, including the ability to work directly with customers to clarify data requirements - Ability to learn new systems and tools quickly TRAVEL REQUIREMENTS - 5-10% travel may be required for customer trainings/events and/or strategic in-person meetings The Fortress Experience We're creating a different kind of company at Fortress Technology Solutions. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you’ll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress Technology Solutions is the place for you. We recruit, hire, train, promote, and compensate employees based upon factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: The Compliance Specialist provides support to affordable communities by ensuring they are in compliance with Federal and State rules and regulations. This is accomplished through reviewing documents and providing guidance to site staff when corrections are needed. KNOWLEDGE/SKILLS/ABILITIES: - Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. - Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. - A passion for chasing excellence and providing exemplary customer service. - Responsible for ensuring compliance in Low-Income Housing HUD/Tax Credit rules and regulations by overseeing programs, policies, and practices. - Compliance experience reviewing Low Income Housing Tax Credit (LIHTC or Section 42) certification paperwork - Proven experience with other affordable housing programs such as HUD, Section 8, 202, and/or 811 - Ability to calculate income/assets using basic math - Ability to use and/or learn to navigate computer software systems. (i.e. PMS, state systems), and basic knowledge of PDF creator, excel, and word - Strong attention to detail, especially when review files or completing paperwork - Ethical conduct, especially when handling sensitive or confidential information ESSENTIAL JOB FUNCTIONS: - Reviews resident files for completion and compliance with state requirements - Reviews files electronically - Meets specific deadlines set by state agencies - Approves files once complete - Enters tenant data into the state online systems - Provides guidance on tenant file corrections to staff at the property sites - Performs all other duties as assigned SPECIFIC EDUCATION OR EXPERIENCE: - Bachelor's degree preferred, but not required - Minimum 1-3 years of multi-family property management compliance experience. - Proven success handling and processing resident files, recertifications, or other resident paperwork. - Must be willing to work Saturdays and some minor holidays. - Affordable housing certifications such as HCCP and COS are preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Frequently sit, stand and walk. - Regularly required to talk or hear. - Frequently required to use hands or fingers to handle or feel objects, tools or controls. - Occasionally required to climb or balance, stoop, kneel, crouch or crawl. - Occasionally lift and/or move up to 25 pounds. - Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus. - The noise level in the work environment is usually moderate. - Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: - Regular travel is not expected for this position; however, please anticipate 5-10% for company events. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Fortress OS is a property management software company focused on simplifying the complexity of Affordable Housing through better systems, better processes, and better execution. Position Summary: The Vice President of Compliance will own and lead Fortress’s Compliance Services function, responsible for delivering accurate, timely, and scalable compliance outcomes for our customers. This role is not purely strategic. You will be expected to lead from the front, staying close to the work, the data, and the details that drive compliance performance. You will build and manage the team responsible for file and packet reviews and regulatory deliverables, while actively shaping processes, solving complex problems, and stepping into execution when needed. You will set the standard for quality and accountability across the function. This role requires deep expertise in Affordable Housing compliance and the ability to translate that expertise into repeatable, scalable operations that support a growing client base. You will partner closely with Customer Success, Product, and Implementation to ensure compliance services are not only accurate, but efficient, consistent, and aligned with how Fortress operates. The ideal candidate is both a strong operator and a strong leader. Someone who takes ownership, moves quickly, holds a high bar, and is willing to do the work alongside their team. To be an effective Fortress teammate, you will need to: Have a great attitude Have high expectations Think BEYOND the box Work with passion Have a tireless work ethic Be flexible Be confident Be self-sufficient and self-motivated Take pride in your work Be a good listener Offer a solution with every problem Go above and beyond for everyone you support ESSENTIAL JOB FUNCTIONS: - Own the performance and outcomes of Fortress’s Compliance Services function, including file and packet reviews, certifications, and regulatory deliverables - Define and drive the strategy for Compliance Services, including service offerings, operating model, and scalability as the business grows - Set and enforce quality standards to ensure all compliance work is accurate, complete, and aligned with federal, state, and local requirements - Build, lead, and develop a high-performing compliance team while staying directly engaged in the work and day-to-day execution - Design, implement, and continuously improve compliance processes by identifying gaps, risks, and inefficiencies and owning their resolution - Review complex or high-risk files and serve as the escalation point when issues require senior-level judgment - Establish accountability across the team through clear goals, performance expectations, and reporting on key metrics including turnaround times, error rates, and operational efficiency - Partner with Customer Success to ensure compliance services are delivered in line with client expectations and commitments - Collaborate with Product and Engineering to ensure system functionality supports accurate and efficient compliance execution - Interpret regulatory changes and translate them into clear internal processes and client-facing guidance - Support complex client scenarios and escalations, providing clear and practical solutions - Build and maintain documentation, training materials, and internal standards to ensure consistency across the organization - Support clients in audit preparation and compliance reviews as part of contracted services, ensuring accurate and timely deliverables SPECIFIC EDUCATION OR EXPERIENCE: - 7+ years of experience in Affordable Housing compliance required, including LIHTC, HUD, HOME, RD, or similar programs - 5+ years of experience leading compliance teams or functions with direct accountability for quality, turnaround times, and regulatory accuracy - Deep experience interpreting regulations and managing file and packet reviews, certifications, income calculations, and compliance deliverables - Experience building or scaling compliance processes and operations - Experience working with property management or compliance-related software systems - Industry certifications such as HCCP, COS, or equivalent strongly preferred TRAVEL REQUIREMENTS - 10-20% travel may be required for customer trainings /events and/or strategic in-person meetings The Fortress Experience We're creating a different kind of company at Fortress OS. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you’ll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress OS is the place for you. We recruit, hire, train, promote, and compensate employees based upon factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: The Centralized Leasing Support Specialist will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you'll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service. A two-week in person training is required. This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities. Hours of Operations: Our Centralized Leasing Support Specialist’s shifts available are Tuesday-Saturday 8am-5pm, Thursday-Monday 10am-7pm, Thursday-Monday 9am-6pm. This position IS remote. KNOWLEDGE/SKILLS/ABILITIES: - Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. - Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. - Strong problem-solving skills with the ability to guide a team. - Advanced proficiency in property management software and compliance platforms. - Ability to stay updated on evolving compliance regulations and proactively adjust workflows. - A passion for chasing excellence and providing exemplary customer service. ESSENTIAL JOB FUNCTIONS: - Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner. - Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes. - Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review. - Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes. - Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns. - Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements. - Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction. - Performs all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: - High school diploma or equivalent (GED) required. - Minimum of (1) years of experience in property management and/or customer service focused call center - Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving. - Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Frequently sit, stand and walk. - Regularly required to talk or hear. - Frequently required to use hands or fingers to handle or feel objects, tools or controls. - Occasionally required to climb or balance, stoop, kneel, crouch or crawl. - Occasionally lift and/or move up to 25 pounds. - Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus. - The noise level in the work environment is usually moderate. - Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: - Travel up to 10 % of the time. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: The Centralized Leasing Support Specialist will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you'll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service. A two-week in person training is required. This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities. Hours of Operations: Our Centralized Leasing Support Specialist’s shifts available are Tuesday-Saturday 8am-5pm, Thursday-Monday 10am-7pm, Thursday-Monday 9am-6pm. This position IS remote. KNOWLEDGE/SKILLS/ABILITIES: - Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. - Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. - Strong problem-solving skills with the ability to guide a team. - Advanced proficiency in property management software and compliance platforms. - Ability to stay updated on evolving compliance regulations and proactively adjust workflows. - A passion for chasing excellence and providing exemplary customer service. ESSENTIAL JOB FUNCTIONS: - Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner. - Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes. - Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review. - Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes. - Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns. - Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements. - Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction. - Performs all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: - High school diploma or equivalent (GED) required. - Minimum of (1) years of experience in property management and/or customer service focused call center - Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving. - Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Frequently sit, stand and walk. - Regularly required to talk or hear. - Frequently required to use hands or fingers to handle or feel objects, tools or controls. - Occasionally required to climb or balance, stoop, kneel, crouch or crawl. - Occasionally lift and/or move up to 25 pounds. - Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus. - The noise level in the work environment is usually moderate. - Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: - Travel up to 10 % of the time. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: The Centralized Leasing Support Specialist will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you'll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service. A two-week in person training is required. This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities. Hours of Operations: Our Centralized Leasing Support Specialist’s shifts available are Tuesday-Saturday 8am-5pm, Thursday-Monday 10am-7pm, Thursday-Monday 9am-6pm. This position IS remote. KNOWLEDGE/SKILLS/ABILITIES: - Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents. - Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently. - Strong problem-solving skills with the ability to guide a team. - Advanced proficiency in property management software and compliance platforms. - Ability to stay updated on evolving compliance regulations and proactively adjust workflows. - A passion for chasing excellence and providing exemplary customer service. ESSENTIAL JOB FUNCTIONS: - Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner. - Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes. - Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review. - Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes. - Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns. - Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements. - Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction. - Performs all other duties as assigned. SPECIFIC EDUCATION OR EXPERIENCE: - High school diploma or equivalent (GED) required. - Minimum of (1) years of experience in property management and/or customer service focused call center - Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving. - Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization. PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Frequently sit, stand and walk. - Regularly required to talk or hear. - Frequently required to use hands or fingers to handle or feel objects, tools or controls. - Occasionally required to climb or balance, stoop, kneel, crouch or crawl. - Occasionally lift and/or move up to 25 pounds. - Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus. - The noise level in the work environment is usually moderate. - Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. TRAVEL REQUIREMENTS: - Travel up to 10 % of the time. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Regional Leasing & Marketing Manager - Austin Market About Elmington Living Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. Position Summary The Regional Leasing & Marketing Manager is responsible for executing property-level marketing plans; ensuring marketing tools, programs, and services are properly deployed to drive qualified leads, leases, and occupancy growth. This role oversees the implementation and day-to-day utilization of marketing-supported products and services at the property level. You will act as the primary point of contact between on-site teams and marketing leadership, addressing implementation issues, ensuring adherence to company standards, and reinforcing established marketing guidelines and procedures. Essential Job Functions - Partner with the Director of Marketing to deploy and optimize marketing strategies that support on-site teams and improve traffic and leasing performance. - Conduct on-site visits to ensure effective execution of marketing strategies, collaborate with property teams, and recommend tactical improvements. - Manage project timelines, maintain stakeholder alignment, and ensure work is completed on time and in line with quality requirements. - Act as the marketing liaison between properties and onsite teams to support execution and alignment. - Track and analyze marketing performance metrics for assigned properties and identify opportunities to improve outcomes. - Manage project budgets for assigned properties. - Monitor/track internet listings for assigned portfolio. - Create and implement sales training for leasing team members within assigned portfolio. - Administer mystery shopping program including providing coaching needed for improved results. Education and Experience - Bachelor’s degree in marketing, advertising, communications, public relations, journalism, English, or another related field is preferred. - Two or three years of experience in direct real estate multifamily marketing within the property management industry. Skills and Requirements - Proven ability to deliver marketing projects on time and at a high standard - Strong understanding of branding and marketing tactics across print and digital channels. - Knowledge of advertising options and how to select the right channel for the message. - Comfortable managing multiple priorities in a fast-paced environment with strong attention to detail. - Flexible and adaptable, able to pivot quickly as priorities shift. - Working knowledge of SEO/SEM and performance-based marketing metrics. - Strong organizational, analytical, and problem-solving skills. - Confident, outgoing communicator who builds rapport easily with teams and stakeholders. - Passionate about using technology and data to improve efficiency and drive ROI. - Self-motivated and able to work independently while collaborating effectively with a team. - Excellent written and verbal communication skills. - Solid understanding of property management industry trends and marketing best practices. - Customer-focused mindset with strong interpersonal skills. - Proactive, entrepreneurial attitude with a desire to learn and grow. Travel    •  Approximately 35% travel required to assigned portfolio. Physical Demands/Work Environment - Frequently sit, stand and walk - Regularly required to talk or hear - Frequently required to use hands or fingers to handle or feel objects, tools or controls - Occasionally required to climb or balance, stoop, kneel, crouch or crawl - Occasionally lift and/or move up to 25 pounds - Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus - The noise level in the work environment is usually moderate - Temperature in the workplace is typically moderate The Elmington Experience Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.