EBANX

• Define and own the multi-year product strategy for our payment solutions, aligned with EBANX's global ambitions and local market dynamics; • Translate business objectives into a compelling, prioritized roadmap that balances short-term commercial wins with long-term platform investments; • Act as the executive voice of the South Cone LatAm payments product across the organization — from C-level alignment to cross-functional execution; • Identify emerging market trends, regulatory shifts, and competitive movements to proactively shape product direction; • Lead, mentor, and grow a team of Product Managers, fostering a culture of ownership, curiosity, and customer obsession; • Set clear expectations, provide ongoing coaching, and drive career development for each team member; • Establish effective product practices across the team — discovery, delivery, go-to-market, and performance monitoring; • Partner closely with commercial, operations, finance, legal, compliance, marketing, and engineering to build scalable, compliant, high-impact solutions; • Drive go-to-market strategy for new payment methods and features — including pricing, positioning, enablement, and performance tracking; • Be the connective tissue between merchant feedback, local market insight, and global product direction; • Champion a rigorous discovery process across the team — competitive analysis, customer research, data-driven insights, and stakeholder input; • Oversee full product lifecycle management from ideation and discovery through to delivery, launch, and iteration; • Ensure the team maintains a healthy balance between discovery work, backlog quality, and delivery execution; • Define and evolve product metrics frameworks to measure success and inform iteration at both team and portfolio level.

• Define the product vision and long-term strategy for payment solutions, aligning with merchant needs and EBANX’s strategic goals. • Act as the voice of the product across the organization, connecting local market dynamics with global product direction; • Lead product discoveries to deeply understand customer pain points, competitive landscape, and opportunities for innovation; • Partner with commercial, operations, finance, marketing, legal and engineering to develop and deliver scalable, compliant and high-impact solutions; • Manage the full product lifecycle — from ideation and discovery to go-to-market, enablement, and post-launch iteration; • Develop the go-to-market strategy for new features or payment methods, including training, positioning, and performance tracking; • Monitor product performance (TPV, revenue, costs, margins) and identify levers for growth, optimization, and differentiation; • Build business cases to prioritize initiatives and support strategic decision-making;

Role Description We are looking for a Talent Attraction Ops Mid Analyst to support and optimize our Talent Attraction operations while delivering an exceptional candidate experience throughout the hiring journey. This person will play a key role in ensuring operational excellence across recruitment processes, acting as a bridge between candidates, recruiters, hiring managers, and external partners. The role combines candidate experience, recruitment operations, analytics, and vendor management in a fast-paced and global environment. The ideal candidate is organized, proactive, detail-oriented, data-driven, and comfortable interacting with stakeholders from different countries and cultures. What you will do - Candidate Experience & Recruitment Coordination - Manage interview scheduling across multiple time zones and stakeholders - Support candidates throughout the recruitment process, answering questions and ensuring clear communication - Ensure an excellent end-to-end candidate experience aligned with EBANX employer branding standards - Partner closely with recruiters and hiring managers to guarantee smooth hiring processes - Talent Attraction Operations - Support operational routines related to Talent Attraction processes and tools - Manage recruitment platforms/tools, process governance within ATS (Greenhouse) - Handle processes related to vendor payments and operational controls - Analytics & Reporting - Track and analyze Talent Attraction metrics such as: - Time to Fill - Time to Hire - Diversity metrics - Funnel conversion rates - SLA and operational KPIs - Build reports and dashboards to support decision-making - Identify process improvement opportunities through data analysis - Support strategic projects focused on operational efficiency and scalability Qualifications - Advanced to fluent English skills (written and spoken) - Previous experience in Talent Attraction, Recruitment Operations or Employer Branding - Analytical mindset with proven experience handling metrics and reports - Attention to detail and ability to manage multiple priorities simultaneously - Experience working with ATS platforms and recruiting tools (Greenhouse is a plus) - Experience managing vendors, invoices, and operational routines is a plus Benefits - Meal Allowance: Monthly allowance to support your meals. - EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth. - EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning. - Language Classes: Language classes to support your personal and professional development. - Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs. - Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. - Well-being Program: Access to activities and resources that promote physical and mental health.

• Lead complex accounting activities, including critical reconciliations, estimates, and technical analyses • Own month-end and year-end closing processes, ensuring quality and timeliness • Review and validate work performed by other team members (when applicable) • Act as a key point of contact for accounting topics across regions and entities • Prepare and analyze financial statements with a focus on accuracy and insights • Support and lead audit processes, interacting directly with auditors • Identify risks, inconsistencies, and improvement opportunities • Drive automation, efficiency, and standardization initiatives • Ensure compliance with IFRS and local regulations • Partner with Tax, FP&A, Treasury, and Operations teams • Strengthen internal controls and accounting policies

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments. Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World. If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you. In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary. What your day-to-day will look like To own the operational excellence of EBANX's payment processing in six countries in South East Asia , starting with Philipines. You will ensure our payment operations are not just stable, but are a competitive advantage. This is achieved by mastering our partner relationships at an operational level, commanding incident resolution, and using data to drive continuous improvement, ensuring our merchants receive a flawless and reliable service. What you need to shine in this role - Operational Health Ownership: Serve as the direct operational owner of our key payment partners in Philipines and in the future other markets in the SEA region, with focus on Wallets and Card Payments. This includes daily monitoring of performance metrics such as transaction success rates, API health, and settlement accuracy. - Technical Point of Contact: Build and maintain a strong, collaborative relationship with the operational and technical teams at our partners, acting as the first point of contact for any operational queries, investigations, or integration adjustments. - Proactive Improvement: Proactively analyze partner performance data to anticipate issues, recommend technical or process improvements, and drive the implementation of solutions that enhance stability and efficiency. - Strategic Support: Provide the Operations in Brasil and SEA Director with the operational data and expert insights necessary to inform commercial strategy, negotiations, and partner review meetings. - Incident Leadership: Act as the designated "Incident Commander" for any payment operations issues in the market. Lead the response by coordinating all necessary internal teams (Engineering, Product, Command Center) and external partners to ensure swift diagnosis and resolution. - Stakeholder Communication: Serve as the single source of truth during an incident, providing clear, accurate, and timely updates to all internal stakeholders. - Post-Mortem & Accountability: Drive the post-incident review process, ensuring a formal Root Cause Analysis (RCA) is obtained from the relevant partner and that all preventative actions are documented and implemented. - KPI Ownership: Define, track, and own the key operational KPIs for the asian market. Be accountable for the performance and the story behind the numbers and data extraction for specific analysis. Coordinate with Data Team the creation of Dashboards and elaborate data visualizations/analysis. - BEAT Report Delivery: Lead the creation and monthly presentation of the BEAT (Benchmark, Evaluation, Action, Tracking) report. This strategic analysis will provide senior leadership with a clear assessment of the market's operational health and a set of concrete, data-backed actions for improvement. - Business Intelligence: Translate operational data into crucial intelligence for other departments, supporting Finance with reconciliation accuracy, Product with feature performance analysis, and Account Management with merchant-facing insights. - Expert-Level Support: Function as the highest-level operational support specialist for our Technical Account Managers (TAMs). Take ownership of complex merchant-related operational issues and drive them to resolution. - Product & Growth Consultation: Act as the local subject matter expert for the Product organization. Provide critical operational insights and feasibility assessments for the evaluation and launch of new payment methods and features in SEA, guaranteeing a smooth region expansion. EBANX offers: - Performance Bonus: Annual bonus program based on company results. - Meal Allowance: Monthly allowance to support your meals. - EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth. - EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning. - Language Classes: Language classes to support your personal and professional development. - Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs. Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. - Well-being Program: Access to activities and resources that promote physical and mental health. Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together. ✨ An Out Of The Ordinary career is waiting for you here! #LI-IC1 #LI-REMOTE

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 20+ countries and counting. Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive. If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you. Our Commercial team is responsible for managing merchants who are reshaping the most promising markets around the world. From prospecting to long-term relationship management, we ensure every partner grows with us and achieves consistent results. It’s the talent, dedication, and strategic mindset of this team that builds lasting partnerships and drives real impact across the markets we serve. Your day-to-day impact: Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth; Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship; Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams; Ensure outstanding internal and external communication — address client demands, convey compelling value propositions, and communicate EBANX’s product roadmap or sensitive updates clearly; Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement; Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy; Maintain a strong understanding of our competitive landscape and business strategy; Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy; Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning; Represent EBANX and its values with professionalism and positivity at all times; Must-haves to shine in this role: Proven experience as a Key Account Manager with a consistent record of exceeding targets; Previous experience of 5 years in the payments industry; Deep understanding of merchant payment environments and needs; Proven relationship building skills; Strong analytical skills, high attention to detail, and solid organizational ability; Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and maintain sales discipline; Self-starter comfortable in a fast-paced, entrepreneurial environment; Tenacious, resilient, and solution-oriented mindset; Excellent communication, presentation, and persuasion skills; Strong planning, prioritization, and time management discipline; Valid passport and willingness to travel (up to 30% of the time); Fluent English. A secondary language is a plus (Portuguese, Spanish, etc). Based in the San Francisco Bay Area EBANX offers: Performance Bonus: Annual bonus program based on company results. EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth. EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning. Language Classes: Language classes to support your personal and professional development. Health & Well-being: Medical and dental plans with extensive coverage, including dependents and wellness programs. Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. Well-being Program: Access to activities and resources that promote physical and mental health. Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife .

• Define the product vision and long-term strategy for payment solutions in the South Cone region, aligned with merchant needs and EBANX’s strategic goals; • Act as the voice of the product across the organization, connecting local market dynamics with global product direction; • Lead product discoveries to deeply understand customer pain points, competitive landscape, and opportunities for innovation; • Partner with commercial, operations, finance, marketing, legal, and engineering to develop and deliver scalable, compliant and high-impact solutions; • Manage the full product lifecycle, from ideation and discovery to go-to-market, enablement, and post-launch iteration; • Develop the go-to-market strategy for new features or payment methods, including training, positioning, and performance tracking; • Monitor product performance (TPV, revenue, costs, margins) and identify levers for growth, optimization, and differentiation; • Build business cases to prioritize initiatives and support strategic decision-making;

• Oversee and grow a portfolio of strategic merchants by implementing commercial initiatives designed to drive consistent year-over-year revenue growth; • Develop and drive a pipeline of new products, market expansion, and share-of-checkout opportunities to increase volume and revenue within a global strategic merchant relationship; • Build and maintain trusted relationships, acting as the voice of the customer: understanding their priorities, pain points, and expansion plans, and communicating these effectively across internal cross-functional teams; • Ensure outstanding internal and external communication — address client demands, convey compelling value propositions, and communicate EBANX’s product roadmap or sensitive updates clearly; • Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement; • Collaborate closely with a diverse cross-functional team (product, marketing, operations, risk, legal, finance) to maximize merchant satisfaction and advocacy; • Maintain a strong understanding of our competitive landscape and business strategy; • Diligently report on sales pipeline progression within Salesforce, requiring strong organization and accuracy; • Provide feedback to leadership on how to optimize the sales cycle, enhance sales channels, and strengthen brand positioning; • Represent EBANX and its values with professionalism and positivity at all times;