Dynamic Solutions Technology LLC

Role Description Dynamic Solutions Technology, LLC (DST) is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Allenwood, PA location. This is an exempt remote role. - Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals. - Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies. - Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues. - Install, configure, and maintain workstation hardware, software applications, and operating systems. - Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards. - Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries. - Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required. - Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management. - Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation. - Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities. - Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning. - Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions. - Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction. Qualifications - 2-4 years minimum Help Desk Administration experience. - Ability to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure. - Demonstrate a wide degree of creativity and latitude as expected. Requirements - Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement. - Certifications: CompTIA A+ certification or higher.

Role Description Dynamic Solutions Technology, LLC (DST) is seeking a full-time Junior Network Administrator to provide support to a Federal Government customer in the Allenwood, PA location. This is an exempt remote role. - Assist in the administration, maintenance, and support of enterprise network infrastructure, including LAN, WAN, and wireless networks. - Monitor the health, performance, availability, and utilization of network systems using enterprise network management and monitoring tools. - Support the configuration, installation, and maintenance of network devices, including routers, switches, hubs, firewalls, and wireless access points. - Troubleshoot and resolve network connectivity issues, performance degradation, and hardware or software-related network problems under the guidance of the Lead Network Administrator. - Respond to network anomalies, outages, and service disruptions to restore normal operations and minimize downtime. - Perform routine network maintenance activities, including firmware updates, patch management, equipment replacement, and system upgrades. - Assist with user account administration, network access management, and implementation of security controls in accordance with organizational policies. - Collaborate with system administrators, help desk personnel, and other IT staff to support enterprise infrastructure and resolve technical issues. - Maintain accurate documentation of network configurations, topology diagrams, troubleshooting activities, and operational procedures. - Support continuous improvement initiatives by identifying opportunities to enhance network performance, reliability, security, and operational efficiency. Qualifications - 4 years minimum networking experience. - Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure. - Demonstrate a wide degree of creativity and latitude as expected. Requirements - High School diploma or GED required. - Certifications: CompTIA Network+ certification.

Role Description Dynamic Solutions Technology, LLC (DST) is seeking a full-time Network Administrator to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. - Diagnosed and resolved network connectivity issues, system failures, and performance bottlenecks to minimize operational downtime. - Configured and maintained routers, switches, firewalls, wireless access points, and other network hardware. - Monitored network performance, availability, and utilization using enterprise monitoring tools and implemented improvements to optimize efficiency. - Assembled, deployed, and integrated new computer systems, network equipment, and peripheral devices into existing environments. - Maintained and upgraded network hardware, operating systems, and software applications to ensure compatibility and operational readiness. - Performed routine system maintenance, patch management, firmware updates, and lifecycle replacement of obsolete equipment. - Managed user accounts, permissions, and network access controls in accordance with cybersecurity and compliance requirements. - Collaborated with IT support teams, system administrators, and technical personnel to troubleshoot complex infrastructure issues and support mission requirements. - Documented network configurations, procedures, system changes, and troubleshooting activities to maintain accurate technical records. - Provided Tier II/III network administration and technical support, ensuring the availability, security, and performance of enterprise network services. Qualifications - 7 years minimum Network Administrator experience. - Ability to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure. - Demonstrate a wide degree of creativity and latitude as expected. Requirements - Bachelor of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement. - Certifications: CompTIA Network+ certification can be used to substitute for 2 years of network experience. - Cisco CCNA Certification can be used to substitute for 3 years of experience.

Role Description Dynamic Solutions Technology, LLC (DST) is seeking a full-time Systems Administrator to provide support to a Federal Government customer in the Allenwood, PA location. This is an exempt remote role. - Manage Information Technology infrastructure systems operating in a Microsoft Windows environment. - Responsible for account management, troubleshooting workstations and servers in both virtual and physical environments, installing hardware and software, configuring operating systems, performing patch and vulnerability management, and configuring or troubleshooting workstation peripherals. - Travel to remote locations is required. - Make independent judgment and sound decisions when providing IT systems support, collaboration, and guidance to users and support personnel. - Provide technical direction and training for support personnel performing technical operations within the assigned area of responsibility. - Execute policies and standards, as they relate to IT systems and network security and protocols. - Provide comprehensive solutions for managing desktops, workstations, servers, and printers. - Evaluate, install, configure, upgrade, and back-up hardware and software. - Assist with configuring and assigning file shares and linking servers to database systems. - May assist with management of remote client access. Qualifications - 5 years minimum relative experience performing System Administrator activities. - Demonstrated experience of various COTS software/hardware, and network products; Windows OS, MS Office, etc. - Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure. - Demonstrate a wide degree of creativity and latitude as expected. Requirements - Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement. - At a minimum of one of the following certifications: CompTIA Security+, CompTIA Network+, CompTIA A+, Microsoft Certified Professional (MCP), Microsoft Certified System Administrator (MCSA) certification.

Role Description Dynamic Solutions Technology, LLC (DST) is seeking a full time Atlassian/JIRA Solutions Engineer to lead a migration from Atlassian Jira Data Center to Atlassian Jira Government Cloud for a Federal client. The candidate must be able to work independently and with a team. This position requires a broad mix of technical and business acumen coupled with excellent communication skills. This is a REMOTE position. - Assess the current Jira Data Center setup, including projects, workflows, custom fields, and user permissions. - Define the migration scope and identify critical tasks (e.g., data cleanup, user management). - Develop migration strategy and detailed timeline. - Set up corresponding projects and customize work item types in Jira Gov Cloud. - Choose and configure the appropriate migration tools or methods. - Conduct test migrations and validate results before production rollout. - Migrate projects, workflows, custom fields, and user permissions from Jira Data Center to Jira Gov Cloud. - Migrate Jira plugin data alongside project migrations. - Perform post-migration validation and obtain stakeholder sign-off. - Identify and manage migration risks and mitigation strategies. - Ensure workflows and permissions function properly in Jira Gov Cloud. - Collaborate with cross-functional teams and stakeholders. - Document migration process and lessons learned. - Define data mapping for unsupported or custom configurations. - Develop internal and user facing documentation outlining changes and guidance. Qualifications - Bachelor's degree in information technology, Computer Science, Software Engineering or related technical or functional discipline. Requirements - Strong understanding of Jira's architecture, schemes, configurations, and data structures. - Experience with data export, import, and validation process. - Familiar with tools or techniques for migrating data between platforms (e.g., Migration Assistant, CSV imports, API usage). - Experience migrating and supporting Jira plugins (e.g., Jira Workflow Toolbox, Email This Issue, Big Picture, eazyBI). - Ability to plan, organize, and manage a migration project from start to finish. - Scripting skills (e.g., Groovy, Python) for automating migration tasks or configurations. - Experience with API integrations. - Experience with Atlassian Access (SSO, SCIM provisioning, and user lifecycle management). - Familiarity with Atlassian Cloud limitations vs Data Center. - Experience setting up and administering Jira in Atlassian Government Cloud environments. - Understanding of Atlassian Data Center and Government Cloud licensing models and user access. - Proficiency in using and configuring Jira, including project setup, task management, and basic customization. - Familiarity with the Jira Cloud Migration Assistant. - Experience setting up and managing Jira Gov Cloud DVCS integrations with on-prem applications. - Understanding and knowledge of Jira Service Management (JSM). - Strong verbal and written communication skills and the ability to interact with business and technical personnel at all levels of an organization. - Strong observational skills, analytical, and results oriented. - Strong problem-solving skills, and a passion to learn. - Strong organizational skills. - Proficiency using Microsoft Office Suite. Benefits - Successful completion of a Public Trust background investigation and/or a Public Trust clearance. - Must be a U.S. Citizen. Physical Requirements No Physical requirement needed for this position.

Role Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking full-time ITAM Management Analyst. This position is an exempt remote position in support of customer in NJ. - Provide expert-level advisory and consulting support for Hardware Asset Management (HAM) and Software Asset Management (SAM) initiatives, ensuring alignment with federal regulations, industry best practices, and organizational objectives. - Deliver rapid-response analytical and technical support to address emerging, unplanned, or high-priority ITAM requirements, enabling timely decision-making and effective program execution. - Conduct root-cause analyses, discovery assessments, and investigative reviews to identify operational gaps, process deficiencies, data-quality issues, and opportunities for improvement across the ITAM lifecycle. - Support Government leadership in defining, refining, and documenting complex or evolving ITAM requirements, developing actionable solution strategies and measurable success criteria. - Provide subject matter expertise for GAO, Congressional, OIG, and audit-related inquiries, including preparation of data calls, supporting documentation, executive briefings, and narrative responses. - Perform advanced data analysis, scenario modeling, trend assessments, and business impact evaluations to support strategic planning, operational improvements, and enterprise asset management initiatives. - Develop, review, and enhance ITAM program artifacts, including standard operating procedures (SOPs), workflows, governance documents, inventories, dashboards, reports, and performance metrics. - Support enterprise modernization efforts by evaluating emerging technologies, process improvements, and automation opportunities that improve asset visibility, compliance, lifecycle management, and operational efficiency. - Provide surge support during peak operational periods, including enterprise-wide asset reconciliations, data validation efforts, inventory assessments, compliance reviews, and reporting activities. - Facilitate collaboration among program managers, technical teams, governance stakeholders, and executive leadership to ensure the successful delivery of cross-functional ITAM initiatives and mission-critical program objectives. Qualifications - Public Trust - College Degree in relevant field - 3-5 years asset management experience - Data, Developing Logistics Plans and Procedures, and Developing Logistics Management Plans and Guidelines. Experience supervising Logistics - Excellent communication and interpersonal skills - The ability to carry out assigned tasks independently with little supervision Requirements - Experience in logistic packing and shipment of assets - Experience working with a CMDB and the specific business services that it supports - Understanding of IT Service Management processes - The ability to carry out assigned tasks independently with little supervision

Role Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time IT Asset Management Program Manager. This is an exempt remote position in support of a government customer in NJ. Must Be U.S. Citizen. - Lead the planning, execution, governance, and continuous improvement of the IT Asset Management (ITAM) Program, ensuring alignment with organizational objectives, federal regulations, and industry best practices. - Develop, maintain, and manage the ITAM Program Management Plan (PMP), establishing program governance, performance measures, resource requirements, and operational priorities. - Create and maintain detailed Work Breakdown Structures (WBS), Integrated Master Schedules, and program roadmaps to effectively manage scope, schedule, deliverables, and dependencies across Hardware Asset Management (HAM) and Software Asset Management (SAM) initiatives. - Direct program planning activities, including milestone development, resource allocation, budget forecasting, cost estimation, and financial tracking to ensure efficient use of program resources. - Monitor and evaluate program performance against established goals, objectives, key performance indicators (KPIs), and service-level expectations, providing recommendations for corrective actions and continuous improvement. - Develop and maintain HAM and SAM Strategic Roadmaps that support long-term modernization efforts, operational efficiency, compliance objectives, and lifecycle management strategies. - Lead enterprise risk and issue management activities by developing Risk and Issue Management Plans, maintaining Risk Registers, assessing program impacts, and implementing mitigation strategies. - Prepare and deliver executive-level program status reports, briefings, dashboards, and performance analyses that communicate progress, risks, issues, accomplishments, and strategic recommendations. - Coordinate stakeholder engagement activities, including governance meetings, working groups, executive briefings, and collaborative planning sessions to ensure transparency, communication, and alignment among stakeholders. - Support audit readiness and compliance initiatives by maintaining program documentation, preparing audit evidence, and ensuring adherence to federal regulations, VA policies, and ITAM governance requirements. - Manage program documentation repositories, action item trackers, meeting minutes, lessons learned, and knowledge management activities to promote organizational continuity and effective decision-making. - Collaborate with government leadership, technical teams, financial managers, acquisition personnel, and external oversight organizations, including GAO and Congressional stakeholders, to address inquiries, support reporting requirements, and advance strategic ITAM program objectives. Qualifications - BA in IT Management or Program/Project Management - 8+ years of IT program management - Minimum 5 years with Agile methodologies and project management - Public Trust Level Requirements - Serving as the Contractor's main point of contact and overall performance - Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects - Takes projects from original concept through final implementation. - Interfaces with all areas affected by the project including end users, computer services, and client services. - Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. - Conducts project meetings and is responsible for project tracking and analysis. - Ensures adherence to quality standards and reviews project deliverables. - Manages the integration of vendor tasks and tracks and reviews vendor deliverables. - Provides strategic, technical and analytical guidance to project team. - Recommends and takes action to direct the analysis and solutions of problems from experience advising senior leadership on IT strategic work. Desired Qualifications - PMP/PMI certification - Excellent communication - Solid relationship builder - Quality Certification (ITIL, or other)

Role Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking full-time Strategic Planning Analyst III in support of the customer based in NJ. This is an exempt remote position. - Lead the development and maintenance of IT Asset Management (ITAM) strategic plans, ensuring alignment with organizational mission, vision, enterprise objectives, and federal mandates. - Apply process improvement methodologies to assess, optimize, and mature ITAM business processes across Hardware Asset Management (HAM) and Software Asset Management (SAM) functions. - Conduct strategic analyses of ITAM programs, organizational structures, policies, processes, and operational performance to identify opportunities for increased efficiency, effectiveness, and governance. - Develop and deliver ITAM Strategic Planning Reports that define long-term objectives, measurable outcomes, performance targets, and implementation roadmaps. - Perform business process improvement studies utilizing methodologies such as Lean Six Sigma, Value Stream Mapping, and continuous improvement techniques to reduce waste, improve asset utilization, and enhance operational performance. - Analyze ITAM performance metrics, including asset inventory accuracy, software license compliance, asset utilization rates, total cost of ownership, and governance maturity, providing actionable recommendations to leadership. - Conduct organizational and management studies to evaluate the effectiveness of existing ITAM management systems, internal controls, and governance structures in achieving program objectives. - Research, evaluate, and recommend emerging technologies, including artificial intelligence, predictive analytics, automation tools, digital twins, and advanced asset discovery capabilities to improve ITAM program performance and decision-making. - Develop Advanced Technology Assessment Reports and implementation plans that support lifecycle cost reduction, operational readiness, regulatory compliance, and enterprise modernization initiatives. - Assess the impact of ITAM initiatives on End User Services (EUS), including business case analyses related to cost savings, technology refresh cycles, product introductions, organizational changes, and operational risks. - Prepare and manage ITAM Organizational Strategic Analysis Reviews and Operational Plans, monitoring approved strategies, measuring outcomes, and recommending corrective actions to achieve strategic objectives. - Conduct IT Governance and Compliance Reviews to ensure ITAM strategies, processes, and operations remain aligned with federal regulations, VA policies, industry standards, and organizational governance requirements. Qualifications - Must be a U.S. citizen - Bachelor's degree in business field - 7 years minimum experience

Role Description Dynamic Solutions Technology, LLC is seeking a full-time ITAM Governance Analyst to support a government customer based in NJ. This is an exempt remote position. - Develop, implement, and maintain the IT Asset Management (ITAM) Governance Framework, establishing oversight structures, decision rights, accountability mechanisms, and governance processes for Hardware Asset Management (HAM) and Software Asset Management (SAM) programs. - Draft, review, and maintain ITAM policies, standards, procedures, directives, and guidance documentation in accordance with federal regulations, including FITARA and FISMA, and industry best practices such as ITIL, ISO/IEC 19770, and NIST frameworks. - Conduct governance and policy gap analyses to identify deficiencies, assess compliance risks, and recommend corrective actions to strengthen ITAM program maturity and operational effectiveness. - Develop and maintain governance artifacts, including ITAM Governance Charters, Program Governance Plans, and Roles and Responsibilities Matrices (RACI), ensuring clear accountability and stakeholder alignment. - Facilitate governance working groups, steering committees, and stakeholder meetings to support policy adoption, decision-making, and program oversight activities. - Establish and manage a centralized repository for ITAM governance documentation, policies, procedures, standards, and supporting artifacts to ensure version control and accessibility. - Monitor compliance with approved ITAM policies, standards, and governance requirements, documenting findings, risks, and recommendations for remediation. - Support internal and external audits by preparing governance documentation, responding to audit requests, tracking corrective actions, and ensuring compliance with applicable regulatory and organizational requirements. - Collaborate with program managers, technical teams, asset managers, cybersecurity personnel, and executive leadership to promote governance awareness and ensure policy implementation across the enterprise. - Develop executive-level reports, briefings, metrics, and governance dashboards to communicate program status, compliance posture, risks, and strategic recommendations to leadership. - Perform periodic reviews and updates of governance frameworks, policies, and procedures to ensure continued alignment with evolving business requirements, federal mandates, and industry best practices. Qualifications - Bachelor's Degree in a closely related field. - Minimum three (3) years of relevant focused experience in generating technical analysis, reports, and strategy. - Excellent oral and written skills. - Excellent critical thinking skills. - Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook. - Ability to work independently and as a team member. - Ability to learn and apply technical concepts to assigned duties. - Experience applying Structured Query Language (SQL) and Non-Structured Query Language (NoSQL).

Role Description Dynamic Solutions Technology, LLC (DST) is seeking a full time Atlassian/JIRA Solutions Engineer to lead a migration from Atlassian Jira Data Center to Atlassian Jira Government Cloud for a Federal client. The candidate must be able to work independently and with a team. This position requires a broad mix of technical and business acumen coupled with excellent communication skills. This is a REMOTE position. - Assess the current Jira Data Center setup, including projects, workflows, custom fields, and user permissions. - Define the migration scope and identify critical tasks (e.g., data cleanup, user management). - Develop migration strategy and detailed timeline. - Set up corresponding projects and customize work item types in Jira Gov Cloud. - Choose and configure the appropriate migration tools or methods. - Conduct test migrations and validate results before production rollout. - Migrate projects, workflows, custom fields, and user permissions from Jira Data Center to Jira Gov Cloud. - Migrate Jira plugin data alongside project migrations. - Perform post-migration validation and obtain stakeholder sign-off. - Identify and manage migration risks and mitigation strategies. - Ensure workflows and permissions function properly in Jira Gov Cloud. - Collaborate with cross-functional teams and stakeholders. - Document migration process and lessons learned. - Define data mapping for unsupported or custom configurations. - Develop internal and user facing documentation outlining changes and guidance. Qualifications - Bachelor's degree in information technology, Computer Science, Software Engineering or related technical or functional discipline. Requirements - Strong understanding of Jira's architecture, schemes, configurations, and data structures. - Experience with data export, import, and validation process. - Familiar with tools or techniques for migrating data between platforms (e.g., Migration Assistant, CSV imports, API usage). - Experience migrating and supporting Jira plugins (e.g., Jira Workflow Toolbox, Email This Issue, Big Picture, eazyBI). - Ability to plan, organize, and manage a migration project from start to finish. - Scripting skills (e.g., Groovy, Python) for automating migration tasks or configurations. - Experience with API integrations. - Experience with Atlassian Access (SSO, SCIM provisioning, and user lifecycle management). - Familiarity with Atlassian Cloud limitations vs Data Center. - Experience setting up and administering Jira in Atlassian Government Cloud environments. - Understanding of Atlassian Data Center and Government Cloud licensing models and user access. - Proficiency in using and configuring Jira, including project setup, task management, and basic customization. - Familiarity with the Jira Cloud Migration Assistant. - Experience setting up and managing Jira Gov Cloud DVCS integrations with on-prem applications. - Understanding and knowledge of Jira Service Management (JSM). - Strong verbal and written communication skills and the ability to interact with business and technical personnel at all levels of an organization. - Strong observational skills, analytical, and results oriented. - Strong problem-solving skills, and a passion to learn. - Strong organizational skills. - Proficiency using Microsoft Office Suite. Additional Requirements - Successful completion of a Public Trust background investigation and/or a Public Trust clearance. - Must be a U.S. Citizen. Physical Requirements - No physical requirement needed for this position.