Doosan Corp

Role Description The District Parts & Service Manager (DPSM) is dedicated to enhancing dealership operations and achieving high levels of customer satisfaction within the assigned district. This role requires a comprehensive understanding of market dynamics, customer demographics, and competitive landscapes. Key responsibilities include: - Managing daily operational activities. - Fostering quality service experiences. - Actively promoting parts and service programs. - Building and maintaining strong relationships with dealership personnel. - Ensuring operational goals are met while effectively addressing customer concerns and feedback. Qualifications - Preferred: Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered. - 2-7 years of experience in parts and service management, operations management, or customer support within relevant industries. - Strong verbal and written communication skills for effective exchanges with dealers and customers. - Proactive engagement skills to build and maintain relationships based on trust and reliability. - Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support. - Proficient in using performance data to promote accountability and implement positive changes within dealer operations. - Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines. - Ability to influence and motivate dealers and colleagues toward shared objectives. - Experience in team meetings and presenting ideas clearly to foster engagement. - Positive and constructive attitude when approaching challenges, focusing on identifying actionable solutions. Requirements - Required to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license. Benefits - Medical, dental, vision, and prescription coverage. - 401(k) match. - Short & long term disability. - Health & flexible spending accounts. - Employee assistance program. - Life & AD&D insurance. - Military and jury duty differential pay. - Tuition reimbursement program. - Work flex policy. - Equipment rental program. - Paid volunteer opportunities. - Community non-profit donation match. - Paid vacation, holiday, sick, bereavement, and parental leave.

Role Description Bobcat is looking for a District Parts & Service Manager II (DPSM) to help drive dealer success and operational excellence across the network. In this role, you’ll partner closely with dealerships to evaluate performance, uncover opportunities, and lead meaningful improvements that enhance both service quality and business results. - Play a key role as a strategic advisor—using data and insights to guide decision-making, influence performance, and build alignment across teams. - Lead performance reviews, drive action plans, and foster strong collaboration. - Help dealers strengthen their operations and deliver exceptional customer experiences. - This is a high-impact opportunity for someone who enjoys problem-solving, building relationships, and making a measurable difference in how our dealers operate and succeed. Qualifications - Preferred: Bachelor's degree in a relevant field; candidates with an Associate’s degree or equivalent education combined with extensive relevant experience may also be considered. - 5-7 years of experience in parts and service management, operations management, or customer support within relevant industries. - Exceptional verbal and written communication skills. - Strong relationship-building and networking abilities. - Demonstrated negotiation and conflict resolution skills. - Strong understanding of mechanical principles and troubleshooting skills. - Skilled in using performance data to drive accountability. - Experience leading team meetings and presenting ideas clearly. - Ability to mentor and coach team members. Requirements - Maintain a positive and constructive attitude when tackling challenges. - Proactively identify and implement innovative, actionable solutions. - Required to travel 50-75% of the time within the assigned district, including air travel. - Must have a clean driving record and valid driver’s license. Benefits - Medical, dental, vision, and prescription coverage. - 401(k) match. - Short & long term disability. - Health & flexible spending accounts. - Employee assistance program. - Life & AD&D insurance. - Military and jury duty differential pay. - Tuition reimbursement program. - Work flex policy. - Equipment rental program. - Paid volunteer opportunities. - Community non-profit donation match. - Paid vacation, holiday, sick, bereavement, and parental leave.

Role Description Ready to take your expertise to the next level? Bobcat is looking for a District Service Manager II to join our team and play a key role in delivering exceptional customer service and driving account success. In this role, you’ll partner cross-functionally with Sales and Parts teams to strengthen our customer support network—helping improve retention, fuel growth, and drive repeat business. As a trusted advisor, you’ll leverage your business acumen, analytics, and market insight to elevate account performance while providing hands-on technical support and training in the field. This is a highly impactful, hands-on position where you’ll support our products, develop service capabilities within accounts, analyze warranty trends, and troubleshoot in real-world environments—ensuring our customers get the most out of their equipment. At Bobcat, we don’t stand still. We’re constantly pushing boundaries, advancing technology, and reimagining what’s possible. Join a team where you’ll build lasting connections, grow your skills, and learn from the best in the business. Qualifications - Certification or Degree in a related technical field, business management or engineering or equivalent experience. - 5+ years of experience in field service, service management, account management or related. - 5+ years of experience working with product line preferred. - Up to 70% travel to support Accounts within assigned territory. - Experience using CRM platforms to document field complaints and apply appropriate solutions; Salesforce experience is a plus. - High level of skill in reading/interpreting electrical schematics, PI&D diagrams and mechanical instruction manuals. - Ability to effectively utilize personal computers including Windows applications; experience with Microsoft applications (Outlook, Teams, Excel, Word, PowerPoint). - Strong leadership and team management skills. - Valid U.S. driver’s license and in good standing. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Requirements - Serve as primary point of contact for service-related account management within assigned territory. - Build influential relationships with Account Principals, Managers and Parts & Service Managers. - Develop annual district strategy and tailored strategies for individual accounts. - Schedule routine performance review meetings to assist in driving account performance. - Educate accounts on the benefits of investing in their service department. - Assist in initial capability evaluation of potential new accounts. - Utilize extensive product knowledge to become a trusted resource to accounts. - Provide timely and appropriate responses to customers including resolution of complaints and follow-up. - Provide troubleshooting product support and training to drive accounts' service levels. - Assist in the identification of training needs through customer focused interactions. - Work with accounts to develop training schedule for accounts, service team members and account representatives. - Deliver training that focuses on product specific service needs. - Ensure that accounts have access to the most up-to-date technical information. - Collaborate with internal Product Support Representatives and Warranty teams. - Maintain accurate and up-to-date records of client interactions and service activities. - Support the Warranty Team through participation in claim reviews. - Collaborate with Safety & Compliance, Legal, Warranty, Quality Management, Operations, Sourcing and Product Management as needed. - Complete labor time guide validations to determine approximate times for service activities. Benefits - Medical, dental, vision, prescription coverage. - 401(k) match. - Short & long term disability. - Health & flexible spending accounts. - Employee assistance program. - Life & AD&D insurance. - Military and jury duty differential pay. - Tuition reimbursement program. - Work flex policy. - Equipment rental program. - Paid volunteer opportunities. - Community non-profit donation match. - Paid vacation, holiday, sick, bereavement and parental leave.

About the role: As a Field Service Manager within Rushlift, you will successfully manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s. You will be responsible for delivering market leading customer service and enhancing customer satisfaction, whilst building strong relationships with all stakeholders, both internal and external. Your key responsibilities will include: - Overseeing and guiding Field Service and Resident engineers, conducting performance evaluations. - Overviewing KPI linked data for VOR’s, breakdowns and PM services. - Building and maintaining customer relationships. - Addressing customer enquiries and concerns. - Analysing team performance metrics. - Monitoring reports on service delivery and productivity. - Monitor absenteeism and conduct Return to Work reviews. - Authorisation of annual leave requests. - Monitoring and authorization of overtime requests - Ensuring adherence to safety regulations and company policies. - Collating accident investigation documentation and liaising with Health and Safety Manager. - Review incoming CVs in collaboration with Operations Manager. - Participation with interviewing process, and candidate selection. What we are looking for: - Proven managerial experience and leadership within a technical environment. - Material Handling industry knowledge. - Strong analytical and strategic planning skills. - Excellent communication and negotiation capabilities. - Proficiency in MS Office, especially Excel and PowerPoint. What you'll get in return: Competitive Salary Package Company car / car allowance Contributory Pension Scheme Enhanced Parental Policies Life Assurance On-site parking Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more… #LI-AM1 #LI-Remote

Role Description As Area Sales Manager at Rushlift, you will maximise revenue and sales volumes against agreed targets through development of existing customer base and new business, across all products within Rushlift’s portfolio. - Manage all Customers and sites within an agreed sales area. - Ensure sales targets are met in accordance with area’s Key Performance Indicators (KPI’s). - Achieve revenue and unit sales growth against budget. - Retain existing customer base within agreed percentage. - Redevelop dormant and lapsed customer accounts to agreed percentage. - Complete diary, meeting reports and record activity via our CRM system. - Complete and update forecasts and pipelines, to ensure an accurate measurement of sales. - Carry out site surveys as required, in accordance with Health & Safety requirements and assist Customers with product selection and advice. - Target new business in accordance with Company targets. - Ensure Customer service and Customer expectations are exceeded for both internal and external Customers. - Deal with all customer queries quickly, efficiently and cost effectively. - Collect Customer feedback and market research. Qualifications - Experience within the MHE industry or similar. - Thorough understanding of the trade channel and used MHE market or similar market. - Ability to understand market trends in relation to pricing and demand. - Sales & Sales Management experience. - A good knowledge of IT is essential. - Good communication skills are essential. Benefits - Competitive Salary Package. - Company Car / Car Allowance. - Commission Structure. - Contributory Pension Scheme. - Enhanced Parental Policies. - Life Assurance. - On-site parking. - Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc. - Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more… Company Description We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader. This is a remote position, also referred to as virtual or work from home. Job Information The District Manager role involves leading strategic territory management by developing and executing annual district and dealer strategies to optimize sales performance and market share within the assigned territory. This position will collaborate closely with dealers to communicate customer and market needs to the company, consistently attain market share goals, respond to order and retail requests effectively, and identify innovative solutions to territory challenges. Additionally, the District Manager will drive dealer performance through strategic Sales and Action Plan meetings, analyze sales data, foster implementation of action plan items, understand dealer financial decisions, and deliver comprehensive dealer training programs and promotions. Role & Responsibility Strategic Territory Management: - Develop and execute annual district strategy and individual dealer strategies, proactively aiming to optimize sales performance and market share within the assigned territory - Collaborate closely with dealers to communicate the needs of customers and dealers to the appropriate departments within the Company, ensuring alignment with customer and market demands - Consistently attain market share goals through proactive product sales efforts, driving branding and market penetration for all available products - Respond promptly to order and retail requests promptly and effectively, ensuring high levels of customer satisfaction and dealer support - Identify innovative solutions to territory challenges and effectively address them to drive sustained growth Advanced Dealer Communication and Accountability - Consistently drive dealer performance through strategic quarterly Sales and Action Plan meetings with core dealers, focusing on actionable insights and performance improvement strategies - Proactively analyze sales data and dealer action plans, identifying opportunities for growth and providing guidance on strategic adjustments to drive improved performance - Foster assertive and collaborative implementation of Action Plan items, ensuring that dealer actions are aligned with company objectives and strategies - Demonstrate a deep understanding of the factors influencing dealer financial decisions and effectively communicate the value proposition of the company's financial offerings Comprehensive Dealer Training: - Design and deliver comprehensive dealer training programs and promotions, covering advanced product knowledge, sales techniques, and customer relationship management - Organize district sales training schools focusing on new products and competitive positioning, equipping dealers with advanced skills and knowledge to address market challenges - Provide coaching and support to new and existing sales specialists, facilitating their development and integration into the company's sales processes and culture Job Requirement - Education Required: Bachelor’s Degree in Engineering, Business Administration, or Marketing preferred. Equivalent experience is accepted - 5-7 years of progressive sales experience, with at least 2 years business-to-business sales and marketing experience - Proven track record of successfully managing and consistently expanding sales territories - Demonstrated ability to think critically and make sound business decisions - Strong focus on achieving set targets and objectives - Proficient in negotiation techniques and strategies - Proven ability to proactively develop and maintain strong, pivotal relationships with internal functions, field service teams, and financial counterparts - Demonstrated advanced verbal communication skills in leading sales meetings, delivering presentations, and negotiating with dealers - Documented ability to write comprehensive sales proposals, contracts, and business plans with precision and clarity - Effective communication of complex sales strategies and market insights to both internal and external stakeholders with confidence - Mentor and coach junior team members on improving their communication skills for enhanced sales effectiveness - Collaborate with marketing and product teams to develop messaging and materials that effectively communicate value propositions to customers - Valid driver’s license with clean Department of Motor Vehicle driving record - Travel Required: Approximately 75% As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Beware of Fraudulent Job Offers and Solicitations Any legitimate job offer will be preceded by an official selection process. Pay Transparency: Minimum Pay: $60,000 - Maximum Pay: $100,000