DoorDash Mexico

Role Description We are looking for a Senior Billings Analyst to join our Accounting team. You will report into the Senior Manager, Revenue Accounting and work remotely out of Mexico. - Facilitate process and validation of requested billing adjustments - Assist the collections team for account reconciliation - Perform monthly close responsibilities for billing, including monthly reconciliations - Prepare and maintain various reports related to invoicing and accounts receivable - Collaborate with cross functional teams to research and resolve AR-related issues - Key player in continuous assessment of current policies and procedures for improvement and alignment with new company initiatives - Assist in customer onboarding including account setup, vendor forms, and managing third party systems Qualifications - 4-5+ years of AR/Billing experience in a similar high-growth environment - Bachelor’s Degree in Accounting or related field - Experience managing high volumes of multiple billing types including usage-based and revenue deferrals - Very strong Microsoft Excel skills and experience working with large amounts of data - Familiarity with G-Suite - Familiarity with Salesforce and ERP systems such as Netsuite - Ability and aptitude for learning new concepts, programs, and software on the job - Public company experience desirable Benefits - Comprehensive benefits and perks Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Role Description You will support all aspects of Accounts Payable including processing invoices and promptly assisting vendors and partners with their billing inquiries. You will report to the Accounts Payable Manager and work closely with the Mexico and US Accounts Payable team, as well as cross-functional teams and vendors across global markets. You will work remotely in Mexico. You’re excited about this opportunity because you will work on… - BPO Team Coordination: - Oversee daily operations of the BPO team, ensuring invoice processing and related activities are completed accurately, on time, and in compliance with internal policies. - Conduct weekly review meetings, monitor performance metrics, and provide ongoing training and guidance to strengthen operational excellence. - Invoice and Vendor Oversight: - Review and approve invoices, vendor statements, and exception cases (Tier 2 escalation) to ensure completeness and compliance. - Partner with cross-functional teams and vendors to resolve discrepancies and maintain strong supplier relationships. - Audit and Quality Control: - Perform regular audits of invoices processed by the BPO team to identify and address errors, gaps, or process inefficiencies. - Implement corrective actions and share best practices to maintain data integrity and reporting accuracy. - Process Improvement and Standardization: - Develop, refine, and document Standard Operating Procedures (SOPs) to standardize AP processes across regions. - Collaborate with stakeholders to identify opportunities for continuous improvement and operational consistency. - Automation and System Enhancement: - Proactively learn and support the development of automation tools to scale AP systems and improve process efficiency. - Work with IT and systems teams to enhance NetSuite, and related tools, ensuring optimal performance and user experience. - Training and Knowledge Sharing: - Deliver internal training sessions to the BPO team and other AP stakeholders on systems, tools (including NetSuite), and best practices. - Create resources and documentation to promote operational alignment and upskilling. - Operational Support and Month-End Activities: - Contribute to ad hoc projects and month-end close tasks to support accurate financial reporting. - Review and manage Jira tickets, ensuring timely resolution and communication of updates. Qualifications - Written and verbal proficiency in English - A proactive, detail-oriented professional with strong analytical and problem-solving skills - Experience managing outsourced (BPO) operations or high-volume AP functions - Eagerness to learn and apply automation and process optimization techniques - Excellent communication skills and the ability to collaborate effectively across global teams - Proficiency in NetSuite or similar ERP is highly preferred Benefits - Comprehensive benefits and perks

Role Description We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. - Full-time position - Weekly pay (every Friday) - Direct contract with DoorDash Compensation and Bonuses - Base salary: $15,000 MXN monthly - Monthly wellness bonus: $1,000 MXN - Monthly grocery vouchers: $1,000 MXN - Performance bonus: Up to $3,750 MXN Additional Benefits - Paid personal days in addition to legally mandated vacation days - Work-from-home equipment provided - Life insurance - Aguinaldo: 15 days - Savings fund: 10% - Social Security and Medical Coverage: - IMSS - Ambulance service: 5 free events - Medical assistance at home: 2 free events, subsequent services at preferential costs - 24/7 medical orientation: Free phone consultations year-round - Psychological assistance: Free initial consultation, preferential rates for additional sessions - Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM - Home nursing services - Dental assistance and vision care program You're excited about this opportunity because you will... - Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. - Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. - Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes. - Demonstrate effective communication skills and relationship-building. - Excel at Quality! We want to be the best Customer Experience Company out there! We're excited about you because... - You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat. - You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). - You have experience in a fast-paced customer service role and are resilient in an ever-changing environment. - You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone. - You are a highly-motivated individual that works well in a team environment. - You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email. - You are customer-centric and you love helping people. - You have high emotional intelligence and you are great at building relationships. - You are very organized--you can juggle both issue resolution & concise communication. - You have experience maintaining a high level of professionalism. Why You’ll Love Working at DoorDash... - We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. - We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. - We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. - We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. - We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. - We offer great compensation.