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• Owning Doctor Success strategy and outcomes • Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-booking (“zero-UB”) doctors • Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates • Design differentiated success journeys for different customer segments, specialties, and maturity levels • Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings • Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy • Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality • Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media) • Make the value of these products transparent to customers, so the ROI is obvious and repeatable • Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions – without waiting on someone else to pull the numbers • Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on • Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate • Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution • Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows • Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets • Use qualitative and quantitative research to inform decisions and optimise customer outcomes • Help evolve our marketplace and AI-native product practices and level up the wider product organisation

• Making sure that our platform is compliant with the best industry practices and standards for security (ISO27001, C5, SOC2) • Help us to introduce security on every step of our platform lifecycle • Ability to vigilantly understand and mitigate security threats before they arise • Optimize system scalability and cost efficiency • Development, monitoring, and maintenance of Kubernetes clusters on several continents. • CI / CD development and maintenance. • Make sure that all of our services are deployed in a way that makes them highly available. • Fixing urgent issues and optimizing performance. • Support other team members in their daily work.

• Lead and represent a team of multi-disciplinary squads. • Provide accountability for all the initiatives of your teams. • Work closely with the technical leaders of the group and the area to develop an effective technical strategy. • Act as a point of reference for our Leadership team and for the main Stakeholders of your teams. • Provide guidance, mentorship, and coaching inside the team, through regular feedback and performance assessments. • Understand and focus on your customer's needs • Foster Platform as a Product approach • Own process from discovery to delivery • Facilitate OKR process • Enhance and facilitate communication between the team and the product teams • Set and clearly communicate the team roadmap to achieve the mission and goals • Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Act as a hands-on project manager and people leader throughout the process. • Ensure that all projects are delivered on time within scope and budget. • Build strong relationships with stakeholders, tech leaders, product teams, and legal and security teams. • Provide regular feedback to team members and help them set and achieve personal career goals. • Regularly assess the performance of team members.

• As an Engineering Manager in this group, you’ll be fully responsible and accountable for managing your team(s), ensuring predictable, high-quality delivery with high operational standards. • We are committed to continuous improvement, open feedback, and working efficiently towards our goals. This role provides an opportunity to influence the strategic direction of the area while receiving mentorship and support as needed. • Lead and represent a team of multi-disciplinary squads. • Provide accountability for all the initiatives of your teams. • Work closely with the technical leaders of the group and the area to develop an effective technical strategy. • Act as a point of reference for our Leadership team and for the main Stakeholders of your teams. • Provide guidance, mentorship, and coaching inside the team, through regular feedback and performance assessments. • Understand and focus on your customer's needs • Foster Platform as a Product approach • Own process from discovery to delivery • Facilitate OKR process • Enhance and facilitate communication between the team and the product teams • Set and clearly communicate the team roadmap to achieve the mission and goals • Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Act as a hands-on project manager and people leader throughout the process. • Ensure that all projects are delivered on time within scope and budget. • Build strong relationships with stakeholders, tech leaders, product teams, and legal and security teams. • Provide guidance, mentorship, and coaching inside the team. • Provide regular feedback to team members and help them set and achieve personal career goals. • Regularly assess the performance of team members.

• Resolver desafíos reales de compromiso y continuidad de pacientes a través de la codificación práctica. • Prototipar y construir soluciones que muestren prácticas de desarrollo habilitadas por IA en productos orientados al paciente. • Trabajar directamente en las bases de código de tu equipo, implementando características y cambios arquitectónicos. • Liderar un equipo de un Gerente de Ingeniería y 4-6 ingenieros séniores, cuidando su crecimiento y desempeño.

• Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe). • Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation. • Build and customize Experience Cloud sites to support customer and partner self-service experiences. • Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels. • Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems. • Design and develop secure Apex REST APIs, callouts (Named Credentials), Platform Events, async Apex (Queueable, Batch, Schedulable, Future), and CDC-driven solutions. • Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents. • Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations. • Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient. • Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles. • Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements. • Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging, and safe deployment strategies. • Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring. • Document technical decisions and APIs while maintaining Jira tickets. • Customize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports, and dashboards. • Configure and maintain automations including Flows, approval processes, assignment rules, escalation rules, Omni-Channel routing, and email automations. • Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access. • Optimize existing implementations to reduce technical debt and improve platform health, scalability, and efficiency. • Promote Salesforce development best practices. • Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability, maintainability, and performance.

• Own end-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance • Deliver complete and stabilize the Salesforce migration with strong adoption and measurable SLAs • Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains • Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH • AI-powered automation that removes manual work and improves speed and insight • Build a high-performing GTM systems team and Center of Excellence • Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs) • Strong vendor partnerships with clear ROI, SLAs and accountability

• Own end-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance • Deliver complete and stabilize the Salesforce migration with strong adoption and measurable SLAs • Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains • Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH • AI-powered automation that removes manual work and improves speed and insight • Build a high-performing GTM systems team and Center of Excellence • Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs) • Strong vendor partnerships with clear ROI, SLAs and accountability.

• Define and drive the strategy for AI-powered patient engagement experiences. • Identify high-impact patient problems and prioritize AI-driven solutions that improve engagement, retention, and trust. • Design personalized healthcare journeys tailored to different patient needs, behaviors, and health profiles. • Partner with stakeholders across the organization to shape the future of AI-enabled healthcare experiences. • Work on LLM-powered experiences, including conversational interfaces, prompt optimization, and AI interaction flows. • Create intuitive user experiences that help patients navigate their healthcare journey through AI-driven guidance and recommendations. • Analyze conversational data and product metrics to continuously improve AI-generated responses and patient outcomes. • Drive experimentation and iterative product improvements using data-driven methodologies. • Use AI tools such as Claude Code, Cursor, ChatGPT, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution workflows. • Create prototypes and product specifications closely connected to engineering implementation and spec-driven development practices. • Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows. • Collaborate closely with Engineering, Design, Data, Legal, and AI teams to deliver impactful and safe AI-native experiences. • Leverage qualitative and quantitative research to inform product decisions and optimize user outcomes. • Help evolve AI-native product development practices and contribute to up skilling the broader product organization.

• Owning Doctor Success strategy and outcomes • Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-booking (“zero-UB”) doctors. • Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates. • Design differentiated success journeys for different customer segments, specialties, and maturity levels. • Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings. • Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy. • Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality. • Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media). • Make the value of these products transparent to customers, so the ROI is obvious and repeatable. • Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions – without waiting on someone else to pull the numbers. • Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on. • Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate. • Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution. • Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows. • Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets. • Use qualitative and quantitative research to inform decisions and optimise customer outcomes. • Help evolve our marketplace and AI-native product practices and level up the wider product organization.