Dito CRM

• Investigate problems and identify scalable, innovative opportunities for products • Conduct research, benchmarks, and heuristic analyses to inform design decisions • Work across all stages of conception — from discovery and hypothesis definition to prototyping, validation, and handoff • Create solutions that deliver clarity, consistency, and value to end users • Apply critical thinking and usability best practices to simplify complex problems • Validate deliverables through usability testing and other research methodologies • Use metrics and usage, adoption, and satisfaction data to guide product decisions • Ensure high-quality deliverables with clear, traceable documentation • Collaborate with Product and Engineering to turn insights into viable, scalable solutions • Maintain and evolve the Design System, ensuring visual consistency and quality across products • Actively contribute to spreading design best practices within the team and the company

• Autonomy to investigate and resolve issues without constant escalation • Clear communication with development teams (know how to say "no" while offering an alternative) • Discipline in documentation and recording technical decisions • Proactivity to identify technical debt and propose improvements

• Define and evolve infrastructure architecture on GCP and AWS • Lead platform technical decisions: IaC, GitOps, observability and infrastructure security • Design and maintain complex CI/CD pipelines, including deployment strategies and environment management • Implement and advance GitOps practices across multiple contexts (multi-cluster, multi-environment) • Define the team’s observability strategy: SLOs, SLIs, alerting, dashboards • Conduct structured RCAs for production incidents • Identify and address infrastructure security risks — reducing the development team’s dependency in this domain • Mentor mid-level engineers and support the team’s technical growth • Translate technical issues into business impact for non-technical stakeholders.