DHRM

Role Description The Virginia Department of Motor Vehicles (DMV) is seeking experienced Contact Center Representatives to provide remote customer service support. This position is responsible for responding to customer inquiries via phone, email, and social media, and for assisting customers with DMV products, services, and website navigation. - Respond to a high volume of inbound and/or outbound customer inquiries via phone, email, and social media. - Provide assistance with DMV products, services, and online tools. - Analyze customer needs and communicate accurate, complete information about DMV services. - Resolve customer issues efficiently while maintaining professionalism and empathy. - Document customer interactions using call-routing, ticketing, and CRM systems. - Adhere to established schedules, procedures, and performance standards. - Interact with a large and diverse customer base to resolve DMV-related inquiries. Qualifications - Experience working in a fast-paced environment, particularly in customer service or contact center operations. - Demonstrated proficiency in navigating CRM systems, transaction processing tools, and online resources; familiarity with systems such as Converge or MySelect is advantageous. - Demonstrated ability to communicate effectively in writing and verbally with diverse audiences. - Demonstrated ability to manage stressful situations and difficult customer interactions with professionalism and empathy. - Working knowledge of standard operating systems and software applications, including file management, data entry, and productivity tools. - Basic knowledge of Wi-Fi technology, including connecting to and troubleshooting common connectivity issues. - Basic understanding of VPN technology, including setting up, configuring, and troubleshooting VPN software. - Demonstrated ability to efficiently navigate DMV systems and online resources to ensure accurate service delivery. Requirements - Wage (hourly) position, does not include state benefits. - Wage employees may work no more than 1,500 hours per agency during the 12-month period of May 1 through April 30. - Wage employees are limited to working no more than an average of 29 hours per week over the 12-month period. - Contact Center Representatives must be able to troubleshoot any technical/connectivity issues they experience. - New Hire orientation is in-person at Lynchburg or Richmond locations. - Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. - All applicants must consent to a background check, including a fingerprint-based criminal history check and driver record check. - Submission of an online application is required. Benefits - Opportunity to work remotely. - Experience in a structured contact center environment. Company Description The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, serves approximately 6.2 million licensed drivers and ID card holders and manages over 8.4 million registered vehicles. DMV operates in accordance with its core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).

Role Description Virginia Tax is seeking to hire multiple Tax Auditors in the Eastern Virginia area to conduct audits on businesses to determine their compliance with Virginia state tax laws. The emphasis will be on Virginia Sales and Use Tax. - The Auditor, using generally accepted auditing standards, reviews taxpayer and business records and other source documents needed to determine if the taxpayer is compliant with the tax laws of Virginia. - The Auditor also develops audits and assessments, educates taxpayers, and ensures the collection and remittance of payments are the appropriate amount of tax due to the Commonwealth of Virginia. - These positions are home-based, but travel is required to the taxpayer’s business location and may include occasional overnight stays. Overnight travel work expenses are covered by Virginia Tax. - The anticipated salary for this position is commensurate with experience up to $68,000. Qualifications - Applicants must currently reside in one of the following Eastern Virginia areas: Counties/cities of Norfolk, Virginia Beach, Chesapeake, Newport News, Hampton. - Accounting and/or auditing experience in a professional work environment. - Ability to proficiently use a windows-based computer to create, compile, manipulate, transmit, and analyze electronic data including spreadsheets, databases, and word processing. - Must have a valid driver’s license, satisfactory driving record, and provide your own transportation. Ability to travel during the day and, occasionally, overnight. - Must have a safe and private work area/room/office at home to work including a locking file cabinet and high-speed Internet service. - Experience working remotely from home or working with minimal supervision in an office environment. - Written and verbal communication skills. - Knowledge of accounting and GAAP (Generally Accepted Accounting Principles). Requirements - Public sector / government accounting or auditing experience. - Advanced skills, knowledge or ability in areas of taxes, audit, accounting or other relevant fields. Benefits - Job stability and quality of life! Enjoy your work/life balance with flexible schedule options. - 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! - Comprehensive and affordable health benefits. - Got student loans? You may be eligible for the Public Service Loan Forgiveness program. - Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. Company Description As a member of the Virginia Tax team, you can expect additional benefits such as: - We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. - Not only do we serve the public, we are the public. - We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance. - What we do matters. So do you.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This opportunity is open only to current Virginia DMV employees. The Virginia Department of Motor Vehicles is seeking experienced and service-focused team members to join our Remote Contact Center. In this role, you will help thousands of Virginians successfully navigate DMV services by providing timely, accurate information and solutions through phone, email, and social media channels. As a Remote Contact Center Agent, you will: - Assist customers with DMV products, transactions, and website navigation. - Resolve issues quickly and efficiently—often during the first interaction. - Interact with a high volume of customers daily. - Use your knowledge of DMV services and systems to provide accurate information. - Guide customers through complex processes and create positive customer experiences. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, serves approximately 6.2 million licensed drivers and ID card holders and manages over 8.4 million registered vehicles. DMV supports a wide range of business partners, including dealers, fuels tax customers, rental companies, driving schools, state agencies, local governments, and nonprofit organizations. At DMV, our work is guided by our core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). Qualifications - Experience working in a fast-paced environment, particularly in customer service or call/contact center operations. - Ability to manage high volumes of customer interactions while maintaining professionalism and accuracy. - Proficiency navigating CRM systems, transaction processing tools, and online resources, with familiarity in systems such as Converge or MySelect considered beneficial. - Strong written and verbal communication skills, with the ability to clearly explain complex information to diverse audiences. - Ability to de-escalate difficult or stressful customer situations while maintaining empathy and professionalism. - Proficiency with standard computer systems and applications, including file management, data entry, and productivity tools. - Basic knowledge of Wi-Fi technology, including connecting and troubleshooting common connectivity issues. - Understanding of VPN technology, including setting up and troubleshooting secure remote connections. - Ability to effectively navigate DMV systems and online resources to ensure accurate service delivery. Requirements - Multilingual skills that support interactions with diverse customers. - Demonstrated ability to maintain accuracy and professionalism while managing high customer volumes. Special Instructions You will receive a confirmation when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application. Remote Work Expectations Contact Center Agents work from home and must be able to independently troubleshoot technical or connectivity issues. If connectivity cannot be restored within 30 minutes, the employee must report to a designated Virginia DMV Contact Center hub within 45 minutes, as determined by their supervisor. The ability to report to a hub within this timeframe is a requirement for home-based employees. Orientation Requirement Day One orientation will be conducted in person at either the Lynchburg or Richmond DMV location. During orientation, employees will receive equipment and instructions to establish their remote workstation. Employment Requirements - Selected candidates must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. - All applicants must consent to a background investigation, which may include a fingerprint-based criminal history check and driver record review. - As a condition of employment, DMV will be notified of any convictions for moving violations, including license suspensions. - Applications must be submitted through the online application system. DMV does not accept applications, résumés, or supporting materials in any other format. Applicants are evaluated based on the information provided in the application. Missing information cannot be assumed. Contact Information - DMV Employment - Phone: (804) 367-0528 - Email: employment@dmv.virginia.gov Commonwealth of Virginia Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process (AHP). Applicants interested in AHP must provide an AHP Letter (formerly Certificate of Disability) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit disability documentation to DARS/DBVI to obtain an AHP Letter. More information about requesting an AHP Letter can be found through DARS or by calling 800-552-5019. Applicants who received a Certificate of Disability dated between April 1, 2022 – February 29, 2024 may still use that documentation for the Alternative Hiring Process.