Descript, Inc.

• Set the technical direction for the CMS and component system — clear architectural boundaries, consistent guardrails, and a foundation that lets marketing and design move fast without fragility • Enhance and maintain a release and QA discipline: rollback processes, staging environments, and deployment confidence • Own Core Web Vitals and page speed performance as a first-class concern — and help connect them to measurable conversion rate impact • Own analytics instrumentation and event taxonomy governance — the technical source of truth for what's happening across the funnel • Build reusable components and page patterns that make new landing pages and campaigns quick to stand up without one-off engineering lifts • Maintain and extend A/B testing setup so Marketing team can run clean experiments on those pages at velocity • Partner with Brand, Design, and Marketing to translate campaigns, landing pages, and brand work into production web code — fast, pixel-faithful, and performant • Own the technical quality of what ships: accessibility, Core Web Vitals, SEO fundamentals (schema, rendering, structured data), and cross-browser/device behavior • Be the engineering partner Marketing, Growth, and GTM teams rely on to move fast without breaking the pipeline • Enable self-serve content workflows through CMS so creative teams can publish without engineering bottlenecks • Collaborate with GTM and Rev Ops to maintain guardrails on form and routing decisions that affect lead flow reliability

• Define and own the growth strategy and roadmap for both our self-serve and enterprise product. • Develop a deep understanding of our customers, market, and growth levers across the full user lifecycle. • Partner closely with design, engineering, data, sales and marketing to lead experiments and strategic initiatives. • Analyze user behavior and funnel performance to improve conversion & upgrade funnels.

About Descript Descript is an intuitive, AI-powered, collaborative, all-in-one video platform that makes it easy for anyone to create, edit, and share a video. Our goal is to make video editing easy enough for everyone on your team, and powerful enough for your video team. We’re a product-led, customer-centric company that values craft, speed, and clear thinking. User research plays a central role — not just in understanding users, but in helping teams build better product intuition and ultimate better products for our customers. About the role We’re hiring a lead UX researcher to shape product decisions and how we practice user research across Descript. You’ll operate as a senior IC, owning ambiguous problem spaces end-to-end, while also helping teams get closer to users through better tools, systems, and habits. This includes foundational and ethnographic research, improving how we synthesize and share insights, and enabling PMs and designers to run high-quality research themselves. Descript serves a wide range of creators and enterprises with different workflows and goals. This role is key to helping us deeply understand those users, and ensure that understanding consistently drives product decisions. If you’re excited about being part of a customer-obsessed culture, owning high-impact research and scaling its influence across a product org, we’d love to talk. What you’ll do Drive UX and product research - Lead end-to-end UX research studies across large, ambiguous problem spaces - Identify key unknowns and define the most appropriate research questions and methods to inform product decisions - Conduct exploratory, evaluative, and longitudinal research (e.g. ethnography, usability, concept testing) - Partner closely with PMs, designers, and product marketing, as well as data science, customer support, sales, and engineering, to ensure research is connected to both product decisions and real user feedback loops Understand users and shape product direction - Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape — and use those insights to guide the product roadmap - Study how people create content, both inside and outside of using Descript — map and maintain a library of workflows, mental models, and friction points across users and use cases - Synthesize findings into clear, actionable outputs that drive decisions (e.g. frameworks, highlight reels, journey maps) Scale UX research across the organization - Coach PMs and designers to plan and run their own research, and increase the number of teams able to run high-quality research independently - Manage research operations systems, automating where possible, for participant recruitment, feedback management, and insight sharing - Introduce new methods, tools, and rituals to improve how research is conducted, managed and shared - Find creative and pragmatic ways to bring employees closer to the voice of the customer - Host and manage programming for Insight Safari — a company-wide casual weekly gathering where we watch and discuss minimally edited user research footage together Who you are Experience - 5+ years of UX research experience - Experience working closely with product and design teams (not purely agency role) - Experience building out a collaborative research practice within a product org, where you’ve used your expertise to mentor or train others in how to conduct high-quality user research - Experience building out and maintaining research operation systems for managing study participation, feedback, research recordings, and the insights gleaned from that research - Track record of concretely influencing product and strategic decisions - Ability to scale a research practice using AI tools while maintaining the integrity of the research Skills - Strong across both quantitative and qualitative UX research methods: your toolbox contains various tools to get to the most actionable insights (e.g., facilitating 1:1 calls with customers, conducting unmoderated research studies, short & long-form surveys, mining sales & support data, engaging with online communities) - Excellent synthesis and storytelling from complex info and data - Strong product sense and ability to turn noisy insights to clear, actionable decisions - Strong organizational skills, with a drive to ensure research data is well-catalogued for easy future access - Ability to operate with high autonomy for a wide range of activities, from research coordination to facilitation and synthesis, while balancing rigor with speed The base salary range for this role is $166,000-225,000/year. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, and location, and they may vary from the amount above. #LI-Remote When applying, please put the word "analog" as the first word in your cover letter. About Descript Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

• manage team priorities and drive alignment • connect customer needs with product vision • recruit, mentor, and grow engineers • ensure execution is predictable and reliable • guide architectural decisions

• Develop technical and business solutions that enable engineers to improve the quality and reliability of product features and systems that they build. • Drive improvements to the reliability of our core infrastructure, such as production clusters, networking, databases, and observability systems. • Champion best practices during reviews of code, technical designs, and launch plans. • Own our incident management and fire drill processes. • Work with engineering leadership to set goals and prioritize production reliability.

• Design and own the experimentation playbook • Architect personalization and user journey systems • Build the data pipelines and instrumentation • Own A/B tests end-to-end • Own activation and onboarding flows • Help establish the metrics culture • Build full-stack across frontend and backend • Partner with Product and Design

About the role Descript is redefining how teams create, collaborate, and communicate with video and audio. As we scale and accelerate adoption across the enterprise, we are seeking an exceptional Sales Director for the US to lead this next chapter of growth. This is a rare opportunity to build, mentor, and inspire a high-performing team of Account Executives as they partner with some of the world’s most innovative companies—helping them transform how they produce content with AI-powered workflows. As a senior sales leader at Descript, you will be a key architect of our go-to-market expansion. You will set a high bar for excellence in hiring, coaching, and developing top sales talent. You’ll cultivate a culture centered on strong fundamentals, disciplined execution, and an unwavering commitment to customer success. Your leadership will shape how enterprise organizations adopt AI-driven video creation at scale—and you’ll play a pivotal role in building one of the most elite GTM organizations in SaaS. If you’re driven to build category-defining teams, thrive in fast growth environments, and want to leave a lasting mark on the future of AI-powered content creation, we’d love to meet you. What you’ll do Team Leadership & Growth - Build, lead, and coach a US-based team of Enterprise Account Executives focused on landing and expanding high-value customers. - Set clear expectations, operating rhythms, and performance standards to consistently deliver and exceed ARR targets. - Cultivate a high-trust, high-accountability environment where top performers can do the best work of their careers. Sales Strategy & Execution - Own pipeline health for your segment, ensuring predictable future revenue through rigorous qualification, forecasting, and deal inspection. - Drive a strong outbound and pipeline-generation culture; ensure every rep has mastery of PG fundamentals and takes ownership of top-of-funnel creation. - Refine and implement strategic account plans to deepen executive-level engagement, unlock new use cases, and accelerate expansion. Cross-Functional Collaboration - Partner closely with Marketing, Product, and Customer Success to align on messaging, customer outcomes, lifecycle strategies, and enterprise motion efficiency. - Provide structured feedback to GTM and Product leadership—grounded in customer insights—to influence roadmap and narrative development. Talent Acquisition & Development - Proactively recruit, nurture, and hire exceptional enterprise sales talent; all leaders at Descript are expected to build strong recruiting pipelines. - Develop a repeatable operating model for onboarding, training, and coaching to ensure long-term rep success and rapid productivity. What you bring - Extensive experience leading enterprise sales teams with quotas and a track record of landing and expanding complex accounts. - Deep expertise in pipeline generation, outbound sales motions, and building rigorous sales operating cadences. - Experience with value-driven, methodological sales processes (e.g., MEDDPICC, Command of the Message). - A strong history of proactively recruiting, headhunting, and developing top-performing SaaS sellers. - Successful prior experience as a top-performing Enterprise AE before moving into leadership. - Experience in high-growth B2B SaaS environments, and a passion for the pace, ambiguity, and opportunity that come with scale. - Superior organization, prioritization, and time management skills. The base salary range for this role is $180,000-$240,000/year. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above. #LI-Remote About Descript Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

About Descript Descript makes audio and video creation as simple as editing text. Creators, teams, and enterprises use Descript to record, edit, and collaborate on podcasts, marketing videos, learning content, and more. We’re building tools that remove the friction from multimedia production so anyone can tell their story. The role As an early-to-mid level AI Growth Specialist (BDR) at Descript, you’ll be on the front lines of growth: sourcing and qualifying new business opportunities, building relationships with buyers across modern media, marketing, and enterprise teams, and creating pipeline for our Account Executives. You’ll be measured on activity, pipeline, and hand-offs that turn into closed revenue. This role is highly cross-functional — you’ll work closely with Marketing, Account Executives, Customer Success, and Product to refine messaging, target the right buyers, and iterate on playbooks that scale. What you’ll do - Drive outbound prospecting through email, phone, social (LinkedIn), and inbound follow-up to generate qualified meetings for the AE team. - Execute targeted cadences that combine personalization and scale; own the top of funnel for assigned segments. - Qualify deals against MEDDPICC , build and maintain a healthy pipeline, and pass consistently high-quality opportunities to AEs. - Hit weekly / monthly activity and pipeline targets (calls, emails, meetings, SQLs). - Use CRM and sales engagement tools (Salesforce / Unify / Apollo / LinkedIn Sales Navigator) to track activity and report on funnel metrics. - Collaborate with Marketing to test and optimize messaging, campaigns, and inbound conversion flows. - Be the voice of the customer — share insights about buyer pain points, competitive signals, and feature requests to Product and GTM teams. - Help evolve playbooks and onboarding materials for future SDR hires. What we’re looking for - 1–3 years of work experience (SaaS, AI or Investment Banking experience strongly preferred). - Demonstrated success in outbound prospecting and meeting generation for quota-driven teams. - Strong written and verbal communication skills — you can write crisp, human outreach and confidently lead discovery conversations. - Comfortable with high activity levels and a metrics-driven approach to improvement. - Experience using a CRM and sales engagement tools; comfortable learning and adopting new tooling and processes. - Grit, curiosity, and the coachability to iterate quickly on feedback. - Ability to learn our core systems to find targets within our existing customer database - Passion for creators, video, audio, or modern content workflows is a big plus. Nice to have - Experience selling to marketing, learning & development, product, or media teams. - Familiarity with audio/video creation workflows or interest in multimedia production. - Prior experience in a startup or high-growth environment. - Knowledge of prospecting at enterprise accounts and navigating complex buying groups. What success looks like (first 3–6 months) - Consistently hitting activity and meeting targets and contributing a predictable pipeline to the AE team. - Developing strong, scalable cadences that increase conversion rates from outreach → meeting → SQL. - Showing strong product knowledge and independently handling discovery calls with high lead quality. Our hiring process - Manager / hiring team interview (role fit & experience). - Live or recorded roleplay / sales exercise. - Final conversation with leadership or cross-functional partner. - Offer. The base salary range for this role is $60,000-$120,000/year OTE. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above. #LI-Remote About Descript Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

About the Role Descript is seeking a strategic, empathetic, and execution-oriented Director of Customer Success to lead, scale, and mature our Customer Success function. As the leader of a growing CSM team, you will play a foundational role in building best practices, shaping our post-sale motion, and partnering cross-functionally to accelerate adoption and expansion within our Enterprise customer base. This is a high-impact role for a builder who thrives in early-stage environments. You will work closely with the VP of Sales to define our customer success strategy, ensure the success and growth of our customers, and establish Descript as the industry standard for modern media-creation workflows. What You’ll Do Lead & Develop a High-Performing CSM Team - Manage, mentor, and grow a team of Customer Success Managers responsible for onboarding, adoption, retention, and expansion across strategic Enterprise accounts. - Establish team operating rhythms, KPIs, and performance expectations that reinforce customer value and commercial outcomes. - Build a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Operationalize Customer Success at Descript - Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation. - Work with the VP of Sales to define the long-term CS vision, success metrics, and organizational structure as the team grows. - Implement systems and tooling to enable visibility, efficiency, and data-driven decision making across the customer lifecycle. Drive Customer Outcomes Across Our Enterprise Portfolio - Oversee executive-level engagement strategies and ensure CSMs are positioned as trusted advisors to our most strategic accounts. - Partner with Sales leadership to co-own revenue outcomes including retention, renewal execution, and expansion opportunities. - Develop frameworks to identify customers at risk, intervene proactively, and ensure long-term health of accounts. Shape the Product & Future of Descript - Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. - Translate customer insights into clear opportunities, informing roadmap prioritization and product strategy. - Ensure the CS organization is tightly integrated into product adoption feedback loops and launch processes. Scale Our Customer Success Foundation - Build repeatable programs that support both high-touch Enterprise accounts and scalable low-touch motions. - Improve onboarding experiences, customer education programs, and internal enablement materials. - Establish best practices around customer lifecycle management, stakeholder mapping, success planning, and executive QBRs. What You Bring - 8–10+ years in Customer Success, including 3+ years leading CSM teams at high-growth SaaS companies. - Demonstrated success building CS programs, processes, and playbooks in fast-moving or early-stage environments. - Proven track record driving retention, adoption, and expansion within Enterprise (5,000+ employee) organizations. - Experience partnering closely with Sales to align on strategies for growth and long-term customer value. - Strong executive communication skills, with the ability to influence stakeholders from practitioner to C-suite. - Comfort leading both strategic high-touch engagements and more scalable low-touch motions. - A builder’s mindset - resourceful, curious, and excited to create systems where none exist. - Experience working with PLG or freemium user bases, particularly those with broad horizontal adoption. Bonus Points - You’ve led Customer Success at an early-stage or rapidly scaling startup before. - Familiarity with video/audio production workflows and tools (Adobe Creative Suite, Pro Tools, Final Cut Pro, etc.). - Deep understanding of media, content creation, or creative tooling environments. - Experience managing or influencing expansion motions and revenue outcomes. - Prior hands-on experience using Descript. - Proficiency with tools like Salesforce, Vitally/Gainsight, or similar CS platforms. The base salary range for this role is $140,000-$180,000/year. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above. #LI-Remote About Descript Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

• Manage, mentor, and grow a team of Customer Success Managers responsible for onboarding, adoption, retention, and expansion across strategic Enterprise accounts. • Establish team operating rhythms, KPIs, and performance expectations that reinforce customer value and commercial outcomes. • Build a culture of curiosity, collaboration, accountability, and continuous improvement. • Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation. • Work with the VP of Sales to define the long-term CS vision, success metrics, and organizational structure as the team grows. • Implement systems and tooling to enable visibility, efficiency, and data-driven decision making across the customer lifecycle. • Oversee executive-level engagement strategies and ensure CSMs are positioned as trusted advisors to our most strategic accounts. • Partner with Sales leadership to co-own revenue outcomes including retention, renewal execution, and expansion opportunities. • Develop frameworks to identify customers at risk, intervene proactively, and ensure long-term health of accounts. • Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. • Translate customer insights into clear opportunities, informing roadmap prioritization and product strategy. • Ensure the CS organization is tightly integrated into product adoption feedback loops and launch processes. • Build repeatable programs that support both high-touch Enterprise accounts and scalable low-touch motions. • Improve onboarding experiences, customer education programs, and internal enablement materials. • Establish best practices around customer lifecycle management, stakeholder mapping, success planning, and executive QBRs.